Freddiescakes Avis 50

I have used many bakeries for work and Freddie’s cakes is by far one of the best!
They do last minute orders, custom cakes that look and taste amazing!
They were so flexible and reasonably priced, don’t hesitate to order!

I’d like to thank you so much for the cake it’s absolutely delicious and looked so good too! Truly made our day special ❤️❤️❤️ everyone also loved it so much and it looked soo good also on the inside!

Cake exactly as looked on picture and tasted wonderful. So many compliments from the guests. Wonderful light buttercream with tasty red velvet sponge. Easy ordering, quick responses to any queries and prompt delivery. I will definately be using this company again. Well done Freddie’s Cakes👏👏👏

The BEST cakes in the UK!.. Wonderful designs and quality could not be bettered. Thank you!
I feel sorry for the bad reviews that only have to do with delivery problems. Try and deliver a fragile cake in busy towns and harassed couriers! Not easy, so best to focus on the great cakes at top quality. Bravo Freddie’s Cakes 🧁

Thank you to Freddie’s Cakes for my beautiful 60th birthday cake!

I bought a totally plain cake as a blank canvas and decorated it myself, and the sponge, lemon drizzle and cream were all delicious — not overly sweet or sickly at all. It looked stunning and was admired by everyone at the celebration.

On the website photo it looked like the cake was iced, so I wasn’t aware that it would be a fresh cream cake requiring refrigeration or that it would be frozen on collection. As I was going away and taking it with me a little more information and storage information online would have been helpful. That said, the live chat team were incredible and answered all my questions straight away, which really reassured me.

I will definitely use them again — thank you!
⭐

Cake was a tid bit dry but it looked cute and came fast Delivery guy was geeked up

Ordered a cake for my daughter’s birthday total cost £99 to be delivered the following day before 3pm for her birthday party. I sent an email in advance asking if they would be able to fulfil. They accepted the order and gave me a slot between 11-3pm at the venue (bowling alley). The cake didn’t arrive until 5:30pm. 2 and a half hours after the allotted time and an hour and a half after the party had ended. I had to wait at the venue (in a shopping centre with a car full of children) for the delivery driver who informed me the AM driver did not turn up. They kept promising me the cake would arrive on time throughout the day even though they knew that it wouldn’t under the circumstances the driver explained to me and never gave me opportunity to cancel for full refund. They refused to acknowledge the fault or any money back initially and had the audacity to offer money off “my next order.” They then made me wait over a week and a half for an official response until managers returned and offered me some of the money back and delivery fee eventually. Got notification of the partial refund today which they haven’t calculated correctly so not even money returned as promised. An absolute disgrace of a company should not be in business. Entered into a contract that they wilfully chose not to fulfil. Will be taking further.

I was able to personalise this beautiful cake to my requirements. I was very impressed with the delivery and it tasted amazing! Several people asked where the cake was from - testament to how good it was!

I ordered a surprise cake for my partners birthday at a surprise get together at a restaurant. I paid extra for delivery as asked plus £54 for the cake. Once it arrived it was the wrong cake. A cheaper cake and not the one my partner would have liked. When I called I was told the manager does not take calls - how strange this was. I also was promised a call back and heard nothing. I have called since and no answer. I have emailed a very detailed email asking for my money in difference back from what I had originally paid for and I have still heard nothing back and I don't expect to. One of the WORST customer services not even received and above all a disgrace and dishonest company. I will NEVER order from here again. If I could rate a -5 star I would have but the lowest is a 1 star so I have to go with that. Do not order from here!

Delicious chocolate cake for a special Birthday arrived ahead of schedule and looked gorgeous. The packaging and cake plate also great. Great value - plenty for everyone. Just add candles and enjoy! Thanks to Freddies and the team!

Birthday cake was amazing - looked great and also tasted great. Delivery was spot on and the driver communicative and helpful.

Amazing so kind and lovely. Have done everything I have asked of them!!! Big shout out to people in the kitchen and from the customer service, they did a fantastic job in making the cake to communicating!

I ordered red velvet cake for my sisters birthday . It was an online order made from Canada. The cake got delivered 8 hours after i placed the order. I was happy that it reached its delivery address on the same day. However, it gave gasteroenteritis( vomiting and diarrhea) to the people who ate it. I feel bad and i am ashamed of ordering the cake from Freddies. Highly unrecommended. Do not use their services. Cake will make your loved ones ill🥲

After reading trustpilot reviews, I was apprehensive about ordering cake for my daughter's birthday to be delivered at her hostel accommodation as a surprise, but everything went smoothly and the cake was delivered on time as requested.
Delivery guy's(Junaid) details were provided to me and he handled it in a fantastic way and kept me informed of every detail even at the time of cake delivery he called me and made sure there was no chance of error.
One star less due to ordinary packing but otherwise it was a 5 star ⭐️ service.

APPALLING EXPERIENCE DO NOT USE THIS SERVICE.

I ordered a cake for a birthday to be delivered on the same day. I shortly received an email confirming a delivery slot between 11am-3pm. It got to 16:30, I emailed to query what the delay was. I received a response asking for an address and order number, I replied immediate and had no correspondence after this. I attempted calling a few times, to my shock my phone number was then blocked. It got to 20:40 and I received a call stating the delivery driver was at my house, obviously at this point nobody was there and I explained the situation, the man on the phone told me the delay was due the car being broken down and told me I would receive a refund. I’ve had no response since and it has now been over a week, despite my attempts of calling and emailing. I have now reported this to my bank as fraud.

Best cake in London.
Great taste with excellent quality and variety ..
Our go to cakes for any occasion …

Good taste, good quality and great service

Using Freddies since 2020. Still at its best and consistent taste . Thankyou Freddies cake shop for the best cakes and cup cakes .

Delicious Cake and Perfect On-Time Delivery!
I ordered a custom chocolate cake for my birthday, and it was absolutely perfect! The cake was fresh, beautifully decorated, and tasted amazing. The delivery arrived right on schedule, which made the celebration stress-free. Communication was clear throughout the process. I’ll definitely order again for our next event!