Fast & friendly service. Lovely well spoken person. Very well informed on product. Yolnda was excellent in every aspect. Forgive if name is spelt wrong. Highly recommend freedom brokers beat all of my... Voir plus
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Lisez les avis des autres
I spoke with Gloria at Freedom Brokers today and she was incredibly helpful throughout the whole process. I needed to cancel my insurance as I’ve returned my vehicle and I’m currently using a cour... Voir plus
L'entreprise a répondu
Grace was extremely helpful as I needed to add a driver to the policy which was done with her help over the phone. Grace also helped set up the online details for me to inspect the policy. Result I... Voir plus
L'entreprise a répondu
Charles was the one that attended to me. He was very professional, calm and polite. Asked for some personal details about my car and he got them for me straight away. Thank you for your prompt respons... Voir plus
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À propos de l'entreprise
À propos de Freedom Brokers
Écrit par l'entreprise
Freedom Brokers was created in 2017 to offer our fantastic services directly to consumers. Our objectives are to make the insurance process as effortless as possible, giving you the time to get on with the more important things in life.
Freedom represents independence – adopting new ideas and doing things differently from the rest of the insurance industry.We want to provide services to those overlooked by traditional insurers, giving a fair and high-quality service to a wide and inclusive customer base.
Écrit par l'entreprise
Coordonnées de contact
4,4
Excellent
7 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Yulanda gave me great customer service…
Yulanda gave me great customer service it was quick and efficient. Thanks again
8 mai 2026
Avis spontané
No problem and great renewal price
8 mai 2026
Avis spontané
Réponse de Freedom Brokers
Thank you for your 5-star review.
We’re delighted to hear you had a straightforward experience and secured a great renewal price.
Thanks for choosing us.
Réponse de Freedom Brokers
Thank you for your 5-star review.
We’re really pleased to hear that renewing your insurance policy was simple and easy.
We appreciate you taking the time to share your experience.
Grace was extremely helpful as I…
Grace was extremely helpful as I needed to add a driver to the policy which was done with her help over the phone. Grace also helped set up the online details for me to inspect the policy.
Result I re-newed the policy & saved some money.
Very happy 5 Star rating.
7 mai 2026
Avis spontané
Réponse de Freedom Brokers
Thank you so much for your fantastic review.
We’re delighted to hear that Grace was able to support you with adding a driver and getting your online account set up.
It’s great to know the process was smooth and that you were able to renew and save money too.
We’ll be sure to pass your kind comments on to Grace, she’ll really appreciate it.
Very easy to follow insurance…
Very easy to follow insurance application process.i would highly recommend Freedom Brokers.
6 mai 2026
Réponse de Freedom Brokers
Thank you very much for your 5 star review.
We are pleased to hear that you found the insurance application process easy to follow.
We truly appreciate your recommendation and are glad we could provide you with a smooth and positive experience.
If there is anything more we can assist you with, please feel free to get in touch.
Easy to follow instructions made…
Easy to follow instructions made everything go smoothly.
5 mai 2026
Réponse de Freedom Brokers
Thank you so much for your 5-star review. We're delighted to hear that our easy-to-follow instructions helped everything go smoothly that’s exactly what we aim for.
We really appreciate your feedback and continued support, and we’re glad we could provide you with a positive experience.
Fast & friendly service
Fast & friendly service. Lovely well spoken person. Very well informed on product. Yolnda was excellent in every aspect. Forgive if name is spelt wrong. Highly recommend freedom brokers beat all of my other quotes by miles.
5 mai 2026
Avis spontané
Réponse de Freedom Brokers
Thank you so much for your fantastic 5-star review. We're delighted to hear that you received fast and friendly service, and that everything was explained clearly.
Yolanda will be especially pleased to know how highly you spoke of her , we’re very proud of our team’s knowledge and dedication to helping our customers find the best options.
It’s great to hear we were able to beat your other quotes and provide real value.
We truly appreciate your recommendation and look forward to helping you again in the future.
Réponse de Freedom Brokers
Thank you for your 5-star review. We are pleased to hear you were happy with the price of your insurance and that we were able to offer you a competitive option.
We appreciate your feedback.
Réponse de Freedom Brokers
Thank you for taking the time to leave your feedback. We're really pleased to hear you were happy with the fast service that’s something we work hard to deliver.
We’re sorry to see we didn’t quite meet your expectations overall, and we’d love to understand what we could have done to make your experience a 5-star one.
We review all feedback carefully to help improve our processes and the service we provide. If there’s anything specific you feel we could improve, please do let us know.
Réponse de Freedom Brokers
Thank you for your kind feedback. We’re really pleased to hear you found the process easy and that you’re happy with the service. It means a lot to us, and we look forward to supporting you again in the future.
Shocking!!
Do not get a black box from this company!!!! Got my son’s insurance that had a mandatory black box. He’s 25, been driving 18 months and a named driver on my own car and has done from the day he passed his test. Unbeknown to both of us the scoring on “late night driving” is way below their “standard” my son is a hard working guy, most days are 12-16 hour shifts for him which some mornings he’s up and away at 4am…. Apparently this isn’t good practice for this company as they score you low on nighttime driving between the hours of 7am and 11pm. He is now being threatened to have his policy cancelled if this score doesn’t improve!!! How is a young guy willing to work and put in every hour under the sun meant to keep up with the companies black box demands if he’s penalised for getting up to go to a job that’s normally very early starts! This is putting massive stress on him!! Once he gets his next pay he will be cancelling this policy and going elsewhere as this is shocking and customer services have advised there is nothing they can do 😡
1 mai 2026
Avis spontané
Réponse de Freedom Brokers
We’re sorry to hear this and understand the concern caused.
For clarity, drivers are not scored negatively for driving between 7:00am and 11:00pm, as these are core driving hours. Night-time driving that is monitored more closely is 11:00pm to 5:00am.
Driving during this time isn’t prohibited, but does mean that speed, braking and cornering scores must remain within the insurer’s criteria.
When a telematics policy is taken out, customers are advised before the policy goes ahead that the device will monitor speed, braking, cornering and night-time driving. If regular night driving is expected, a telematics policy may not always be suitable.
We would be happy to look into this further, however as this review is not in the policyholder’s name, we’re unable to trace the account.
Please provide the policy reference number here or contact our customer services team so we can review the concerns. We would also be very surprised if our team advised there was nothing we could do, unless the driving score was very poor.
We hope you’ll allow us the opportunity to investigate.
Great price and easy to use site.
27 avril 2026
Réponse de Freedom Brokers
Thank you very much for your review. We are glad to hear you found our prices competitive and the site easy to use. We really appreciate your feedback and your support.
Réponse de Freedom Brokers
Thank you for your review. We are pleased to hear you found our online service very quick and appreciate you sharing your feedback.
Réponse de Freedom Brokers
Thank you for taking the time to leave us a review. We’re delighted to hear your question was answered with no issues.
Precious will be really pleased to hear your kind words. Thanks again for choosing us.
Very happy with the service was…
Very happy with the service was explained over the phone second year with them
29 avril 2026
Avis spontané
Réponse de Freedom Brokers
Thank you for your review and for choosing us again for a second year, we really appreciate your continued trust.
We’re pleased to hear you were happy with the service and that everything was clearly explained over the phone. If there’s anything we could do to make your experience a full 5 stars next time, we’d always love to hear your feedback.
We look forward to helping you again in the future.
The callcenter lady
The callcenter lady, Courtney, was really friendly, and assisted with my queries very efficiently. Thanks!
29 avril 2026
Avis spontané
Réponse de Freedom Brokers
Thank you for your lovely feedback. We’re so pleased to hear that Courtney was friendly and able to assist with your queries efficiently.
We’ll be sure to pass your kind words on to her. Thanks again for taking the time to leave a review ,we really appreciate it.
I Achieved a better price on line…
I Achieved a better price on line rather than the operative
26 avril 2026
Réponse de Freedom Brokers
Thank you for the 5 star review. We appreciate you taking the time to leave this and are pleased to hear we were competitive for you.
I changed my truck about 2 months into…
I changed my truck about 2 months into my insurance as my truck blew up. I contacted them and they couldn't insure my new car as it wasn't a truvk/van it was classed as a car. I was told because the insurance company (pukka) couldn't insure it wouldn't be charged due to it being their fault...... so I cancelled and started anew insurance with another company. Today they have taken 155£ out of my bank for a cancellation charge..... I've spoken to someone and they have no record of me talking to anyone on my account... I cancellation it with the bank aswell as with pukka. It's now left me with 18£ to last a month for me, my husband and my grown autistic daughter.... its pending in my bank and I can't do anything with that until its cleared. Stay away from pukka and freedom brothers..
AFTER A REPLY TO THIS REVEIW I WANT TO REPLY TO FREEDOM BROKEES. I WILL NOT CONTACT YOU AGAIN. WVERYTIME I SPEAK TO SOMEONE IT DOESNT GET PUT DOWN THAT IVE SPOKEN TO YOU. LOOK INTO IT THROUGH HERE SO I HAVE PROOF.
CATHRIN JONES.
reg number. YR54OVC. I'm so angry and upset over this. My direct debit was cancelled and I didn't authorise this payment out of my bank. Because I didn't agree to this payment its surely a type of fraud. Using a bank without my consent.
Reply.... My fat fingers pressed the wrong number. It's YR56OVC I don't talk on the fine I have bank anxiety ATM as this has sent me in a downward spiral. My mental health isn't very good at the best of times.
2 mars 2026
Avis spontané
Réponse de Freedom Brokers
Thank you for taking the time to leave your review. We’re sorry to read about the distress this situation has caused, and we understand how concerning unexpected payments can be.
In order for us to look into this matter fully, we first need to locate the policy in question. Unfortunately, we’re currently unable to trace a policy under the name used for this review. We would therefore ask that you contact us directly with the policyholder’s full name or policy reference so we can review your specific case in detail.
With regard to payments, where a balance is due on a policy, we provide a minimum of seven days’ notice prior to any payment being taken. If card details have been provided with authorisation, payments are collected in line with this agreement. Should a customer wish to prevent a payment from being taken, they are required to contact us in advance so that this can be discussed and actioned where appropriate.
We would also like to clarify that our brokerage name is Freedom Brokers. We work closely with a panel of insurers, including Pukka, but we would welcome the opportunity to review any correspondence or advice previously given to ensure this has been handled correctly.
We genuinely want to help resolve this for you and encourage you to get in touch with our team directly so we can investigate and provide clarity on what has occurred.
UPDATED REPLY;
Thank you for your follow‑up message. We have now been able to locate the policy however, the vehicle registration provided here does not match the details held on our records.
For data protection and accuracy reasons, we are unable to investigate or correspond further via this platform. We have logged your dissatisfaction, and a member of our team will be in touch directly to discuss this matter and see how we can assist.
Charles was very keen to provide good…
Charles was very keen to provide good customer service. He knew his job and provided the information I requested very easily, enabling me to move forward with my plans.
28 avril 2026
Avis spontané
Réponse de Freedom Brokers
Thank you for taking the time to leave your review. We’re pleased to hear that Charles was able to provide clear information and support you efficiently, helping you move forward with your plans.
Delivering knowledgeable and responsive customer service is very important to us, and we’ll be sure to pass on your kind feedback to Charles. If there’s anything further, we can assist you with, please don’t hesitate to get in touch.
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