Charles responded to my call with respect and professionalism. He was calm and listened while I presented my case, confirmed what exactly I was looking for, and closed the deal. It was beyond me expe... Voir plus
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Lisez les avis des autres
Great customer service from Mary, who helped me through all my queries. I had to pause the call at one point, but Mary called me back exactly when we'd agreed and was very efficient throughout.
Excellent. Easy to use online. All information provided and very straightforward We may have spoken too soon. Being threatened with cancellation yet I have done nothing wrong all because of no cl... Voir plus
L'entreprise a répondu
A bunch of thugs setting there to take your money with lies and fake good prices. My brother insured his car with them and every few weeks they would call to tell him you are doing more mileage what y... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Freedom Brokers
Écrit par l'entreprise
Freedom Brokers was created in 2017 to offer our fantastic services directly to consumers. Our objectives are to make the insurance process as effortless as possible, giving you the time to get on with the more important things in life.
Freedom represents independence – adopting new ideas and doing things differently from the rest of the insurance industry.We want to provide services to those overlooked by traditional insurers, giving a fair and high-quality service to a wide and inclusive customer base.
Écrit par l'entreprise
Coordonnées de contact
4,5
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good customer service
The call was picked up pretty quickly, and my query was dealt with promptly with minimal fuss. All in all no complaints. First class service.
21 mai 2026
Avis spontané
Réponse de Freedom Brokers
Thank you for your 5-star review. We’re pleased to hear that your call was answered quickly and that your query was handled efficiently with minimal fuss. It’s great to know you experienced first class service.
If you need any further assistance, please feel free to get in touch.
Great staff
Great staff, they dealt with my renewal van insurance very quickly and at a great price, would recommend them to anyone
21 mai 2026
Avis spontané
Réponse de Freedom Brokers
Thank you for your 5-star review. We’re pleased to hear that our team was able to assist you with your van insurance renewal quickly and at a great price. Your recommendation is greatly appreciated.
Easy to navigate and helpful customer…
Easy to navigate and helpful customer service. Chris was quite thorough and supportive throughout the call. Thanks
21 mai 2026
Avis spontané
Réponse de Freedom Brokers
Thank you for your 5-star review. We’re pleased to hear you found our service easy to navigate and that our customer support was helpful. It’s great to know Chris provided thorough and supportive assistance throughout your call.
Precious of the CS team is very helpful…
Precious of the CS team is very helpful and responsive.
21 mai 2026
Avis spontané
Réponse de Freedom Brokers
Thank you for your 5-star review. We’re pleased to hear that Precious provided helpful and responsive support. We’ll be sure to pass on your kind feedback to the team.
If you need any further assistance, please feel free to get in touch.
Mia was very helpful and delivered in a…
Mia was very helpful and delivered in a very professional manner. The process was done in great time comparing to my experiences in the past.
20 mai 2026
Avis spontané
Réponse de Freedom Brokers
Thank you for your 5-star review. We’re pleased to hear that Mia was able to assist you in a helpful and professional manner, and that the process was completed more quickly than your previous experiences.
If you need any further support, please feel free to get in touch.
Réponse de Freedom Brokers
Thank you for your wonderful 5-star review.
We’re delighted to hear that Precious was very helpful during your experience. Your kind words mean a lot, and we’ll be sure to pass on your feedback to her.
Great service
Very easy to contact the Freedom brokers. My issue was dealt with very quickly and without delay.
20 mai 2026
Avis spontané
Réponse de Freedom Brokers
Thank you for your fantastic 5-star review.
We’re so pleased to hear that you found it easy to get in touch with us and that your issue was handled quickly and efficiently. Providing a smooth and responsive service is exactly what we aim for.
We really appreciate you taking the time to share your experience and look forward to helping you again in the future.
I have no much experience on service but would like to comment on prompt response to customers.
I am delighted by the quick response to customers. My application was responded to in a prompt manner.
19 mai 2026
Réponse de Freedom Brokers
We really appreciate you taking the time to share your experience, especially regarding our prompt responses.
We’re delighted to hear that your application was handled quickly and efficiently, as providing timely support to our customers is a top priority for us.
Your feedback means a lot, and we look forward to assisting you again in the future
The member of staff in Renews was…
The member of staff in Renews was exceptionally helpful and managed to reduce my renew price
Very happy with the service I received
Making it a seamless renew
18 mai 2026
Avis spontané
Réponse de Freedom Brokers
Thank you for taking the time to share your feedback. We are pleased to hear that our renewals team was able to assist you and help reduce your renewal price.
It is great to know that you found the process seamless and that you were happy with the service you received. Your comments are very much appreciated and will be shared with the team.
Réponse de Freedom Brokers
Thank you for your feedback. We are pleased to hear that our team was able to assist you with making changes to your policy and that you found them helpful. We appreciate you taking the time to share your experience.
Seem like a good company to deal with…
Seem like a good company to deal with so far - second year insuring with them and premium has gone down for a change which is nice!
16 mai 2026
Avis spontané
Réponse de Freedom Brokers
Thanks for your review and for staying with us for another year we really appreciate it.
Glad to hear your premium has gone down too.
If there’s anything we can do to earn that 5th star, we’d love to hear it.
Réponse de Freedom Brokers
Thank you so much for your 5-star review.
We're delighted to hear that you found the process easy and that we were able to help you find the right insurance.
Réponse de Freedom Brokers
Thanks so much for your kind review.
We're really glad to hear that you found the service helpful and that we were able to get everything sorted for you quickly.
We truly appreciate your feedback and would love to know how we can deliver a 5-star experience for you next time.
Réponse de Freedom Brokers
Thank you for your 5-star review.
We are pleased to hear that you found our insurance to offer both excellent value and competitive pricing. Feedback like this is very important to us and reinforces the work our team puts into delivering the best possible service.
Réponse de Freedom Brokers
Thank you for your kind feedback.
We are pleased to hear that you found our team member to be helpful and thoughtful. Providing attentive and supportive service is very important to us, and your comments are greatly appreciated.
Thank you for taking the time to share your experience with us.
Found the whole process easy
12 mai 2026
Réponse de Freedom Brokers
Thank you for your feedback.
We are pleased to hear that you found the whole process easy. Making things simple and straightforward for our customers is an important priority for us, so it is great to know we met your expectations.
Thank you for taking the time to share your experience.
Very simple to follow instructions
Very simple to follow instructions. Great price and seems to be a good policy
11 mai 2026
Réponse de Freedom Brokers
Thanks so much for your 5 star review! We’re glad you found everything easy to follow and felt the pricing offered good value.
It’s great to hear the policy meets your needs. We appreciate your support!
Easy to set up a new insurance…
Easy to set up a new insurance obviously had to go through all the normal questions but great when they validated the no claim discount without having to provide proof. Proof of the pudding will be if we ever need to make a claim.
12 mai 2026
Réponse de Freedom Brokers
Thank you for your feedback! We’re really pleased to hear you found the setup process straightforward and that validating your no-claims discount was smooth and hassle-free.
Thanks again for choosing us, and we’re here if you need anything in the meantime.
Emily was great
Emily was clear, prompt and helpful when updating my details and assisting with renewing my vehicle insurance.
13 mai 2026
Avis spontané
Réponse de Freedom Brokers
Thank you for your kind feedback! We’re delighted to hear that Emily provided clear, prompt, and helpful support when updating your details and assisting with your renewal.
We’ll be sure to pass your comments on to her—she’ll be really pleased to hear this. Thanks again for taking the time to share your experience!
Great
The information I was given was very helpful and the representative was very understanding thank you
13 mai 2026
Avis spontané
Réponse de Freedom Brokers
Thank you for your feedback! We’re so pleased to hear that you found the information helpful and that our representative was understanding.
We’ll be sure to pass on your thanks—they’ll really appreciate it!
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