Freeman Jones Avis 

Amazing team
Very helpful

Clear concise information offered in a friendly manner
Professional

Update on my review.

I had a call from Natalie this evening who went through everything with me, so attachments did come through to them, she was very patient on the phone while I found them and re sent them over, Natalie gave me some advice regarding getting hold of the company and going forward I will send payslips as we get them so our account is always up to date and then nothing will go missing.
Thank you Natalie for your help and support.

Unfortunately I can not rate this company, my anxiety is through the roof more with them than before, trying to get hold of anyone on the phone is a nightmare, over an hour waiting for someone to answer so I hang up never mind what day I call, send an email it takes a week for someone to reply they ask a question I reply then tales another week for a reply and another question. I send proof of things via email as the app doesn't allow me to send anything, I chase and chase that email with what they have asked for for someone 3 weeks down the line saying they haven't received the original email where I have sent my proofs, so I reply with the original emails attached. The problem is when you send an email I dont think my emails are being attached to my account because if they were we wouldn't have to do this back and forth for weeks its so frustrating, I am only 6 months in and trying to complete my review for payslips and income and expenditure updates. I only wish I went with a different company. They are making my mental health so much worse. Avoid if you can and find a better company with a much better response system where you are not constantly repeating yourself.

I was treated with respect and communication was excellent. With the help and guidance I received I am now feeling able to allow the weight of this debt to shift and allow me to breath and not feel ashamed and isolated. Thank you

Every person I spoke to from the very start have been extremely helpful and supportive. I've been updated through every step of the way.

Company very helpful and understanding very proffesional

I have had a great experience with this company so far. Excellent communication, clear explanations every step of the way. Everyone I have spoken to has been kind and helpful. Highly recommend.

I appreciate everything everyone has done for me and supported me through out thank you very much.

The whole process was stressfree and I appreciate the advice and support given from the Team.

Brilliant service from competent, sympathetic and helpful people

Fantastic customer service and support

Excellent service ftom a very professional and helpful team.

Every single member of staff I’ve spoken with has been incredible in every way! Being in debt and having to seek help leaves you feeling very vulnerable and almost fearful of judgment. I’ve not had a single whiff of judgement from anyone, just clear advice and practical solutions. For the first time in YEARS, I can breathe without the overwhelming pressure of debts.
Every member of staff has been warm and friendly to speak too. The advice given was broken down and clear without any condescension.
I can’t recommend these guys enough.

I would highly recommend this service as there customer service has been outstanding throughout the process.Rebbeca has been very helpful and very knowledge she has explianed every step clearly and made sure that you understand everything.

Caught me well informed with everything staff were so polite and answered all questions

Every one was helpfull and fully surportive and empathic ,option were always in my best interest.
Every fully explained and always my choice.thank you

An amazing experience they have sorted things out very smoothly i can't thank you enough. I would recommend them 💯

Every member of staff I spoke to were quite excellent and it was a pleasure to deal with people who are professional, kind and efficient. In particular my main contact was with Amaan and Rebecca both of whom I cannot recommend highly enough. Thanks so much from Steve R

Understanding, friendly and helpful. Talked me through every step and worked to find the best outcome for me. Would highly recommend

My experience was brilliant, I have severe mental impairment and dont understand the IT world very easily, Gareth helped me through all areas, he took his time, repeated anything where necessary and was very patient with me. Im really grateful.