Freeman Jones Avis 

After having had my IVA in place for a few years. This month I experienced my first bump in the road with Freeman Jones. I'd been waiting for an update on a document for over a week and was yet to receive a response. After a number of calls and false promises I spoke to a lady called Catherine who advised she'd escalate my query to be looked into ASAP. After the amount of false promises I'd received I was unsure this escalation would happen. I was promised a call back by 2pm. I received a call from a gentleman called Adam who was a manager within the team. His level of customer service was impeccable and I couldn't thank him enough. He looked after my query and was resolved within 15 minutes of our call. Thank you again Adam. Your level of Customer Service should be something you should be proud of. You made a horrible situation turn into a pleasant one.

Willing to go through details and questions with care and thoroughness, as often as needed. Excellent communication by telephone.

From the very first contact I have been kept informed, given comprehensive advice, treated really respectfully and explained to about everything step of the process. Nothing is too much trouble and any questions have been explained and answered fully. I have had contact with lovely people who have all acted with kindness, professionalism and complete respect. Thank you so much for making me feel completely at ease.

Really helpful staff and took a lot of stress from me

Thank you for your email and for all your help throughout this process. I really appreciate how clearly everything has been explained and the support you’ve given me—it’s made things much easier to understand.

Your guidance and communication have been very helpful, and I’m grateful for the assistance.

Excellent service! Everyone was so helpful, and all done on WhatsApp, which made it so much easier for me. Everything was explained very clearly in a way I could understand. I would recommend to anyone that is experiencing difficulties, and worried about being judged. You have no worries here. I feel so much better now, I woke up this morning without thinking oh god, what's going to happen today. Thanks everyone

Everything was good and professional

The staff that dealt with our joint IVA were helpful, reassurring and non judgemental through out. For the time of the first phone call to the moment IVA was accepted we felt we was heard and minds put at ease. Majority of calls was dealt by Matthew and he was very helpful start to finish. Feel like the weight of the world has been lifted off my shoulders thank you so much..would highly recommend. Do not suffer

Friendly, non judgemental, understanding professionals who strive to provide a service that has changed my life in becoming debt free. Outstanding communication and support throughout the process. Highly recommend !

From the start everything was explained clearly, which made the whole process feel easy and much less stressful than I expected.

The customer service was excellent, the team were friendly, supportive, and always quick to respond to any questions I had. Nothing ever felt like too much trouble for them.

Overall, the process was quick, hassle free, and handled very professionally. They made me feel comfortable, reassured, and confident every step of the way. I’m really grateful for the support and would definitely recommend their service to anyone in a similar situation.

Polite kind understanding people don’t judge you and help you sort out a plan that suits your situation- fast service deffo made my mental health better thanks all

It was a relatively straigntforward process and all i spoke to were very helpful

I spoke to a few people on my first call. Everyone i have spoken to have been very understanding, supportive and friendly. They go through all options but are truthful with what they suggest you go for. Brilliant service. My Dad recommended them to me, as they helped him through hard times! The weight off your mind in the end is priceless. Thank you to you all.

Very helpful, sympathetic attitude to my circumstances.
Explained in detail responsibilities, options, advantages and disadvantages of ive/dro or bankruptcy.highly recommend. Felt at ease and listened to.

The lady i was speaking to was very helpful, and very polite

Fantastic service with Heather always ready to answer my worries or concerns. Thank you

OUTSTANDING service very well addressed, PROFESSIONALLY in what they say and do. Very helpful and understanding would HIGHLY RECOMMEND this company to anyone who is looking for guidance. 10/10 please keep up the hard work your smashing it.

All staff were very professional handling my case , very well explaining step by step and listened to all my questions and worries I can not thanks enough for their efforts thank you all god bless

Very helpful staff explained everything from the beginning to the end and checked that you understood what was going on