Excellent high quality product. Resolved issues with incorrect postage / delivery , (orders two running t-shirts, only one was delivered) Worn a few times for running allready, Material feels... Voir plus
L'entreprise a répondu
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Company responded very promptly when I informed them that my item had not arrived. This was a present for my daughter, who is very pleased with it, despite Evri losing it for 10days! I had to keep... Voir plus
The products - i use the vest since version 1 and he hydro 2 - are comfortable to wear and feel great. They do their job every time and are an essential part of my gear. The V2 is really better th... Voir plus
L'entreprise a répondu
If I could rate 0 I could. Never received item. ‘Returned to sender’, chased refund and continually fobbed off. Processed a chargeback from credit card company and then miraculously contacted direc... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements de sport (activewear)
- Magasin de vêtements
- Magasin d'équipements sportifs d'extérieur
- Magasin de vêtements de sport
Écrit par l'entreprise
Founded in 2019 by two friends who met playing professional football back in 2010. An exposure to pressure, performance, branding & style as well as an instinct to want to create something significant, became the foundations of Freetrain. Originally founded on the invention of the V1 vest, Freetrain changed the game. With over 375,000 units sold world wide, people were switching up the way they train thanks to the revolutionary product. As momentum grew the brand became more and more recognised Freetrain developed a brand image, ethos and range of products that has purpose. With intentions of being one of the best sports brands in the world Freetrain has no plans of slowing down. The vest changed the game, the apparel is now changing the game. Welcome to your new favourite brand.
Coordonnées de contact
FT APPAREL LIMITED Azzurri House Walsall Business Park, Aldridge, WS9 0RB, Walsall, Royaume-Uni
- support@freetrain.com
- freetrain.com
3,7
Moyen
324 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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First run vest I’ve purchased and I…
First run vest I’ve purchased and I love it very high quality
Fast delivery
Phone magnetic clip is amazing
26 janvier 2026
Réponse de Freetrain
Hi Hayley,
Thanks for sharing your review - we're so pleased you are happy with your new Freetrain vest!
Thank you again for your kind words & support - it's appreciated :)
Freetrain
Réponse de Freetrain
Hey Oli,
Thanks for the review.
We have received no contact relating to this order, so unfortunately were unaware of any issues with your delivery.
As per our website, for any order or delivery issues, please kindly reach out to our Support Team at support@freetrain.com with your order details & they'll be happy to help.
Thanks,
Freetrain
Order missing
Hi I emailed you last night and again today I still haven’t got my order you told me to wait till Friday what I have done and it’s still saying delayed. It seems this is the only way yous are answering me when I write on this. So I would like to know what’s happening with. My order or my money back.
24 janvier 2026
Avis spontané
Réponse de Freetrain
Hi Shirley,
We can confirm that your email was received at 12:02 today and responded to at 12:45. Our team has been actively assisting you via email and working to resolve your order as quickly as possible.
We kindly ask that you allow us the opportunity to support you directly through email while the matter is being addressed. As our customer service team is already in contact with you and providing updates, we won’t be responding further to additional reviews regarding the same issue.
Freetrain
I’m sorry to write this but you said…
I’m sorry to write this but you said you have sent me emails ect well I’m sorry I can put all contact emails on here to prove you have never got bk to me. I also wrote to yous on Facebook I’ve also sent my phone number but yous have never even tried to call me. I was going to get all the boxers in the gym one of your vests but after this excperiance I will get them from another company and I would you would rather give me my money back and I will be going to another company for these vests
2 février 2026
Avis spontané
Réponse de Freetrain
Hi Shirley,
Thank you for your feedback. Your order was dispatched as expected & on time, but delayed in transit by the courier.
We can see that you replied to our email today - so we're glad to see you located our replies following this second review, and we’re actively working to resolve this as quickly as possible.
Thanks again,
Freetrain
Good Products, Misleading Express Delivery
The quality of the products is good, but the express delivery service is misleading and the customer service was equally disappointing.
I paid extra for next-day delivery, placed my order before the stated cut-off time, and still received it late. Customer service later confirmed that delivery is not guaranteed despite charging for a next-day service.
The response from customer service was dismissive and inflexible, with no willingness to escalate or offer a meaningful resolution beyond refunding the delivery fee.
Refunding the delivery fee alone does not change the fact that the service was not provided as advertised.
26 janvier 2026
Réponse de Freetrain
Hi Abdulla,
Thanks for your review!
We’re pleased you were happy with the quality of the products. As outlined on our website, weekend orders are dispatched on the next working day. When you contacted us, we responded within 40 minutes, explained the status of your order, and refunded the express delivery fee as a goodwill gesture.
The order was dispatched correctly and we were pleased your order was delivered in time for your travel. While the delivery fee was refunded in full, no further resolution was specified despite the items being received as ordered.
Thanks again,
Freetrain
Réponse de Freetrain
Hey Russell,
Thanks so much for your great review & continued support - it's appreciated!
Freetrain
I have still not received my order…
I have still not received my order after nearly two weeks. I received this invite to leave a review while still awaiting a response from someone on where my order is.
16 janvier 2026
Réponse de Freetrain
Hi there,
Thanks for your review, and we’re really sorry to hear this has been your experience.
Our review invitations are sent automatically after an order is placed, so this would have been triggered regardless of the delivery status. Unfortunately, we’re unable to see any contact or flagged issue on your order so we weren’t aware there was a problem.
Please do get in touch with our customer support team at support@freetrain.com, including your order number, and we’ll be more than happy to look into this for you and provide an update as soon as possible.
Thanks,
Freetrain
Lovely vest, let down by the phone pouch
The vest fits beautifully and the material is excellent. Sadly, the phone pouch isn’t ideal. My phone would only fit if I removed the case, as the pouch lining caused too much friction.
When removing my phone after a run, it got stuck even without the case on and it came out suddenly, which led to it falling and cracking. I still use the vest and find it comfortable, but I now use the pouch for gels rather than my phone.
19 janvier 2026
Réponse de Freetrain
Hey AB,
Thanks for your feedback, we’re really glad to hear you love the fit and material of the vest, and we’re sorry to hear about the issue with your phone.
The phone pouch is designed to hold devices snugly to minimise movement during exercise, and using a bulky case can sometimes make the fit tighter. When inserting or removing your phone, sliding a finger between the phone and the pouch lining (or case) can help release any suction and allow it to slide out more easily.
We appreciate you sharing your experience and feedback.
Freetrain
Réponse de Freetrain
Hey Dougie,
Thanks so much for your fantastic review - it's appreciated!
Freetrain
Réponse de Freetrain
Hey Rebecca,
Thanks for your 5* review & support!
Freetrain
Réponse de Freetrain
Hi Victoria,
Thanks so much for your 5* review - we're so happy you're pleased with your purchase from us!
Freetrain
Réponse de Freetrain
Hey Angela,
Thank you so much for the fantastic review! We really appreciate your support and hope you continue to enjoy training with your Freetrain vest 😊
Freetrain
Freetrain running vest
Freetrain running vest - Male 45 new to running and park runs
Vest is brilliant, high quality and the phone pocket allows easy access to phone to change tunes or take a call, the phone window in the pockets allows for touch usage.
Water bottle is of good size and you don't notice it while running - the only down side to the water bottle it has started to leak at the very top, not a big issue but a little frustrating as I've only used it 3 times.
Overall very happy with the running vest as it allows easy carry of phone and hydration.
29 décembre 2025
Réponse de Freetrain
Hey James,
Thank you so much for your thoughtful review! We’re thrilled to hear that you’re enjoying the running vest and that the phone pocket and hydration setup are working well for you.
We’re sorry to hear about the issue with the water bottle. We’d love to help get that sorted for you, please reach out to us directly at support@freetrain.com, and we’ll make sure we can assist.
Thanks again for your feedback and happy running!
Freetrain
Excellent customer service
Excellent customer service, fantastic products will definitely be using again!
2 janvier 2026
Réponse de Freetrain
Hey Shaun,
Thanks for your excellent review - we really appreciate your kind words & support!
Freetrain
Not Fit for Purpose- Disappointing and Cheeky Refund Policy
Bought this as a Christmas present for my partner and it was a complete disappointment. The phone case is ridiculously small and clearly not designed for modern phones, it it does not fit an iPhone 16 Pro. I then had to pay to return it myself, only to be refunded the product price and not the shipping. This feels very cheeky and unfair, especially when the product is not fit for purpose. Would not recommend.
7 janvier 2026
Avis spontané
Réponse de Freetrain
Hi Justine,
We’re sorry the phone case didn’t fit as expected - we do have customers using this product within the vest, but understand if using a bulkier case, this may make it too large.
As stated on our website and in our returns policy, we do not offer free returns, and we do not refund the original delivery charge, as this service was completed and covers picking, packing, packaging, and delivery of the item to you.
This approach is in line with most online retailers, many of whom charge for a returns label or deduct the cost from the refund.
We appreciate your feedback.
Thanks,
Freetrain
Very easy website to use and the…
Very easy website to use and the product is great and I love it! I highly recommend!
29 décembre 2025
Réponse de Freetrain
Hey Adam,
Thanks for your fantastic review - we appreciate your feedback & we're so glad you love the product!
Freetrain
Réponse de Freetrain
Hey Ian,
Thanks so much for your fantastic review.
We hope you continue to enjoy your order from us!
Freetrain
Clarification of the facts
In response to your reply on my previous review, I want to make one point entirely clear: readers do not need a “clarification of the facts.” What is needed is accountability.
At no point did I state that the item would only be repaired; I stated there was the potential for repair. When I reported the faulty running vest, the first message I received stated:
“Once we receive and inspect the item, and if a fault is confirmed, we will process a repair or replacement accordingly.”
This wording matters. There was no acknowledgement the item was clearly faulty upon arrival — only “if a fault is confirmed,” which implies uncertainty where none existed. The defect was visible immediately, and should have been treated as a confirmed manufacturing issue rather than something in doubt. I received a brand-new product that arrived defective and unusable
Additionally, I was told the issue could take up to 10 days to review with the “quality team & supplier.” The timeframe itself is reasonable. What I do not find reasonable is the suggestion that a full-price, brand-new item that arrived faulty might be repaired rather than replaced or refunded. Repairs are appropriate for wear, tear or accidental damage—not products that are defective on arrival . Mentioning repair in this context signals unclear quality control and a lack of ownership of the issue.
Your public response stated that “ The item received was not ripped; the stitching had come loose.”
However, in the email sent to me, there was no acknowledgment of confirmed fault—only “if a fault is confirmed.” This inconsistency, combined with the mention of repair as a possible outcome, undermines confidence in both the inspection process and the company’s willingness to take responsibility
Your policy states that you may offer repair or replacement after inspection. To be clear: offering repair for an item that arrived defective is not a reasonable or customer-focused solution. It treats a brand-new product as if it were used.
To clarify my position:
* I have no issue with response time.
* I have no issue returning the item.
* I do have an issue with the tone, the lack of accountability, and the treatment of brand- new product as if it were a used one.
For that reason, I declined both the repair and the replacement. This experience has not given me confidence that future issues would be handled with transparency. The item has been returned for a refund.
I do want to acknowledge that Dani’s communication regarding the issues with the return process was excellent—prompt, clear, and solution-focused. That was appreciated.
I hope this feedback is taken constructively and leads to clearer communication, better quality checks, more consistent acknowledgment of faults, and an end to offering repairs for items that are defective upon arrival.
31 décembre 2025
Avis spontané
Réponse de Freetrain
Hello again,
We understand your view, and we’d like to be clear that accountability was taken through our actions from the outset.
We understand that wording matters, and we agree it is important to be clear: we cannot guarantee any outcome until we’ve inspected the reported issue. This applies to any fault reported to us.
We apologised for the issue reported, reviewed the photos provided, and issued a free prepaid return label immediately. While we appreciate receiving photos, they do not always allow us to understand how the issue occurred or how we can prevent it in future. Requesting the item back is a standard and necessary step, as it is with most online retailers, to properly investigate the issue and offer a resolution.
Our communication throughout was polite, apologetic, clear and solution-focused, as stated by yourself. The item was not treated as used, and a repair was not stated the required outcome. In line with our policy, a repair or replacement may be offered following inspection, subject to various factors. When you confirmed that a refund was your preferred outcome, this was confirmed without issue.
The timeframe provided stated: “We aim to complete the inspection and return process within 7–10 working days of receiving your parcel. While it’s usually much faster, this is to allow for any delays outside of our control.” This is standard and provided to set realistic expectations.
At no point was responsibility refused or a refund declined. Once the return is fully processed, a full refund will be issued promptly. As such, we consider this matter appropriately handled.
Thanks again,
Freetrain
Réponse de Freetrain
Hey Ethan,
Thanks for your 5 star review - it's appreciated!
Freetrain
Terrible Service
customer service and contacting is terrible wouldn't deal with them again
1 décembre 2025
Réponse de Freetrain
Hi Ian,
We’re sorry to hear you were unhappy with your experience.
Our team responded promptly and offered assistance as soon as the order was reported missing. Following our standard process, the delivery was located and confirmed as received.
We’re pleased the order is now with you and remain committed to providing helpful, responsive support.
Thanks & Happy Christmas.
Freetrain
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