Freewayrelocationvanlines Avis 

Moving was made stress-free. From start to finish, everything was handled with care. They gave me a price, and it was honored. When arriving to my new home, they placed everything where I asked and made sure to put everything back together as it was before.

Moving is stressful enough on its own. Unfortunately, working with Freeway Relocation Van Lines turned our move into a living nightmare.

During the sales process, the sales representative specifically told me that our furniture would be moved directly from Texas to North Carolina and would not be stored. He also represented that Freeway works with trusted, reliable moving companies and consistently works with the same companies. Those representations were a major reason I chose Freeway.

Unfortunately, our experience was very different.

The truck that arrived to pick up our furniture was not large enough to accommodate everything. Freeway attempted to find a larger truck that same day but was unable to do so.

Our belongings were ultimately transferred between different moving companies and stored, rather than being moved directly from Texas to North Carolina as we were told. The moving crews we ultimately dealt with also did not match the professional, trusted experience that was represented during the sales process. The movers did not appear to be professional moving crews, and I was particularly concerned with how the labor was sourced and handled.

Communication and customer service throughout the process were extremely disappointing. What we were told when we hired Freeway and what actually happened were two very different experiences.

I’m sharing this review so others researching Freeway can make an informed decision. Before hiring them, I strongly recommend getting in writing exactly who will be moving your belongings, whether your shipment can be transferred or stored, and who will actually be providing the labor.

Based on our experience, I strongly suggest working with a different company.

BUYER BEWARE!!! Absolute bait and switch. They provide a quote for a rate based on the items you told them would be on the truck. Once the driver shows up, they charge additional saying you have more than what you told them. In addition, they want to charge $95 for "Special Handling" for EACH item that has any form of glass on it and DID NOT disclose this when providing the quote. DO NOT RECOMMEND!!!
Reference No: F7022754

The team paid attention to the packed boxes which had the household items which were fragile in particular. The communication concerning the schedule of transportation and delivery was effective. As I had many pieces of furniture for moving, I was worried about difficulties in the moving process. It turned out that the crew managed to arrange and handle the big items in an appropriate order and protect them before taking them outside. I can say that my bed, dresser, chairs, and sofa were very carefully handled.

The actual move was professional enough by the third party broker but the business practices are the definition of sleaze.

-Hard sell cold call sold us based on a quote of 1600 for a two bedroom house to move 20 miles..."we are just a family American company from Wyoming". Assured us they were using their employees

-Got email a week before saying our move could be either our planned moving day or the next which was unacceptable. We tried to cancel but they eventually relented and c onfbirmed the planned day

- Were supposed to call 72 hours before to confirm final inventory and price estimate. We did have more stuff than estimated but we finally tracked them down and they just said maybe a little more like 1800 depends on how much of a 1200 sq ft truck you fill with no second inventory offered to prepare us for the price

-Turns out we filled the truck so ok it should have been more. The original quote was 1600 for 695 sq ft. Based on 1200 sq ft it should have fairly then been 2762 right? Variable costs the same right?I am not even counting the greater contribution to fixed costs. Nope 3700 dollars. They know how this game works so expect the same.

They may put in some flowerly bs justification iin response but I know what I know.

I will say the move was professional and we did do too much pre packing. They will do it. If you want a professional totally hands off move maybe but take what I am saying as fair warning and be very proactive withh them. They know all the tricks and maybe you can have it done at a fair price but doubt it.

They screwed themselves out of a lot more with us because we plan a much longer move in June 27 that might realistically be in the 8-10 k range but I wouldn;t touch them with a ten foot pole no matter what trick from their playbook they try..