Freja Bone Broth Avis 

259
•
TrustScore 4.5 sur 5

4,3

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I have been buying Freja products for a while I enjoy their bone broth and use the instant sachets when away from home I find them nourishing easy and full of goodness and comforting recently I... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Love this brand and their product! I use the chocolate and vanilla collagen protein powder. It makes for a delicious smoothie with milk! Used it throughout my pregnancy and now in my postpartum jour... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Having used the bone broth cartons for a few years, I decided to try their new matcha flavoured collagen protein blend powder. What a mistake. No taste testing can have been done when developi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Freja Rich Chicken Bone Broth… easy to order, carefully packaged and used for the first time in my brocoli and stilton soup. Wow… brought a whole new depth to the flavours:)

L'entreprise a répondu


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4,3

Excellent

TrustScore 4.5 sur 5

259 avis

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1 étoile

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A répondu à 73 % de ses avis négatifs

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4,3

Tous les avis

(259)

130 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Absolutely love beef broth helps a lot…

Absolutely love beef broth helps a lot with my IBS and also noticed my skin looks better and I love the taste customer service is brilliant too

Thank you Freja

10 mars 2025
Avis spontané
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Réponse de Freja Bone Broth

Hi there,

Thank you so much for your review! We truly appreciate the support. I am so pleased to hear our Beef Bone Broth has improved your health and skin 😊

Evie
Team Freja

Noté 5 sur 5 étoiles

I have worked my way through several…

I have worked my way through several different brands and types of protein powder over the years and have been disappointed with EVERY. SINGLE. ONE. I can't tolerate whey; pea protein just tastes gross and powdery; chemical sweeteners are a no-no as is stevia and i dont want super processed crap. I've just bought Freja's unflavoured bone broth protein powder and the vanilla shake and OH MY ACTUAL DAYS, they are bloody lovely. Seriously smooth and creamy, no yucky after taste with either of them, and the unflavoured packs a mean protein punch! Im adding it to my overnight oats/chia puddings/shakes/pancakes. LOVE IT!! Thank you Freja!

10 mars 2025
Avis spontané
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Réponse de Freja Bone Broth

Hi Jo,

Thank you so much for your review! It has been shared around the office and has been really appreciated. It is so lovely to hear how much you love our shakes and have been adding them to so many recipes. I love using the shakes in my overnight oats and porridge in the morning. Thanks again for our support.

Evie
Team Freja

Noté 5 sur 5 étoiles

Easy to order

Easy to order, great range of products which ship promptly. Thank you.

23 février 2025
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Réponse de Freja Bone Broth

Hi Lesley,

Thank you for your kind review! It is great to hear you love our products and service, and we truly appreciate your support.

Evie
Freja Team

Noté 2 sur 5 étoiles

Don't recommend sachets

The carton bone broth I had was incredible. But storage wise doesn't make sense for me. So I ordered a big batch of the sachets
They are really very displeasing and definitely nothing in comparison.

6 mars 2025
Avis spontané
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Réponse de Freja Bone Broth

Hi there,

I am sorry to hear you were not happy with the Instant Bone Broth Sachets. Please get in touch with us via our customer service email - hello@frejafoods.com, so we can understand why you were disappointed in the product and see how we can help.

Evie
Team Freja

Noté 5 sur 5 étoiles

Delicious and even more so when you…

Delicious and even more so when you know how good it is for you ❤️ carrot 🥕 and Coriander soup is my favorite recipe.

23 février 2025
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Réponse de Freja Bone Broth

Hi Emma,

Thank you for your lovely review! The carrot and coriander soup is a favourite in the team.

Evie
Team Freja

Noté 5 sur 5 étoiles

No excuse to not get enough protein!

I have a hard time getting enough protein each day because I don’t have a big appetite (it would take 5-6eggs in the morning to get 30g of protein!) So I use the bone broth shake in my morning smoothie, the nutritional powder in literally anything that is saucy/soupy/stewy, and then I will sip on the bone broth throughout the day. It’s made it so much easier to get protein without having to eat massive amounts of food. And it’s all really delicious! The nutritional powder truly has no taste so you can add it into anything. Give it some time to mix in, and don’t be worried if it globs up a bit at first. It will settle in with some time and mixing. Highly recommend all of their products!

19 février 2025
Avis spontané
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Réponse de Freja Bone Broth

Hi Kristin,

Thank you for your lovely review! We're so pleased to hear that our Bone Broth Shake and Nutrition Powder have been a delicious and easy addition to your routine.

Emilie
Team Freja

Noté 5 sur 5 étoiles

Fantastic and tasty…

Not only is this a fantastic tasty product. Customer service is quick and friendly.
I buy the shakes and the sachets of bone broth for a warm drink on my break at work. They are so quick and warming.
I make my overnight oats with the shakes . It adds a deeper flavor which I love.

27 janvier 2025
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Réponse de Freja Bone Broth

Hi,

Thank you so much for your kind words! We're so happy to hear that our Shakes and Instant Bone Broth are working so well for you, and we truly appreciate your support.

Emilie
Team Freja

Noté 5 sur 5 étoiles

Delivery was very fast.

Delivery was very fast.
Quality products, love the milkshake.

27 janvier 2025
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Réponse de Freja Bone Broth

Hi Bethan,

Thank you for your wonderful review! We’re so happy to hear you're enjoying our Bone Broth Shakes and that your order arrived quickly.

Emilie
Team Freja

Noté 4 sur 5 étoiles

Shipping process needs to be more eco friendly

Protein powder is excellent. Our favourite is the unflavoured and we use in yoghurt and smoothies.

Shipping .... Freja need to look at how they ship the protein powder. Shipping in TWO boxes is a complete waste. When I provided them with constructive feedback they said this product was shipped this way due to the "fragility of product and ensure arriving without damage." Maybe they don't know their products very well ... they are stored in a plastic pouch which is pretty robust! Hopefully they revisit their approach and look to ship in one box not two as a minimum!

4 février 2025
Avis spontané
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Réponse de Freja Bone Broth

Hi,

Thank you for your kind review! We’re so happy to hear you're enjoying our Bone Broth Shake. I’m really sorry for the misunderstanding in our response regarding our packaging. I’ll be sure to pass your feedback onto our team as we work on reducing our packaging and improving this moving forward.

If you have any further questions or need assistance, please don’t hesitate to reach out!

Emilie
Team Freja

Noté 5 sur 5 étoiles

Efficient service and delicious bone…

Efficient service and delicious bone broth

27 janvier 2025
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Réponse de Freja Bone Broth

Hi Suse,

Thank you for your lovely review! We're so happy to hear you're enjoying our bone broth.

Emilie
Team Freja



Noté 5 sur 5 étoiles

So glad I tried this product

Ordering is a breeze, and customer service is top notch. Delivery is prompt and I just love the product. My fav is the chicken. So nutritious, and as comforting as a hug. I try to drink a cup everyday as part of my self care. Try it you just may love it

28 janvier 2025
Avis spontané
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Réponse de Freja Bone Broth

Hi Joy,

Thank you so much for your wonderful review. We're so happy to hear you're enjoying our chicken bone broth and truly appreciate your support!

Emilie
Team Freja

Noté 5 sur 5 étoiles

We got there...in the end

Aside from the standard email acknowledgement, which is routine I imagine, once they responded to me directly they were very helpful and processed another order and I received this within 2/3 days and they were kind enough to put extra single sachets with my order. Ellie was super helpful and it was appreciated.
So thanks Ellie 😊
Dpd were the issue I believe or the post office, who knows, initially it was long with them both but once I got through to Freya it was much smoother.

18 janvier 2025
Avis spontané
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Réponse de Freja Bone Broth

Hi Susan,

Thank you for your kind review! We’re so glad we could get everything sorted for you, and we truly appreciate your patience throughout.

If you need anything else, don’t hesitate to reach out to our team. We’re always happy to help!

Emilie
Team Freja

Noté 5 sur 5 étoiles

lovely taste

The chocolate and vanilla shakes are really tasty. I made a yummy hot chocolate after a very cold Saturday walk. I was so impressed that I ordered another batch. The vanilla is really nice in greek yoghurt. Looking forward to trying some of the other products.

10 janvier 2025
Avis spontané
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Réponse de Freja Bone Broth

Hi Claire,

Thank you for your lovely review! We're thrilled to hear you're enjoying our Bone Broth Shakes.

We can’t wait for you to try some of our other products. If you need any product recommendations, feel free to reach out to our team!

Emilie
Team Freja

Noté 5 sur 5 étoiles

Great products which are easy to use…

Great products which are easy to use and taste great. Had an issue with my delivery which was dealt with promptly. Having tried other great bone broth brands, Freja is now my preferred choice going forward.

7 janvier 2025
Avis spontané
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Réponse de Freja Bone Broth

Hi Martine,

Thank you so much for your wonderful review! We’re so happy to hear that you’re enjoying our products and that we could resolve your delivery issue quickly.

Emilie
Team Freja

Noté 1 sur 5 étoiles

Poor customer service and no order arrived

Never ordering again, on my order it said next day delivery if I ordered in 4 hours clearly a marketing pitch. As later on ( once you paid it then says up to 3 days) but either so I've still not received my order and getting hold of them is a joke, no contact number just an email which we all know is a cope out and I've still not had a reply. Joke of a company I advise you use someone else.

9 janvier 2025
Avis spontané
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Réponse de Freja Bone Broth

Hi Mark,

I’m really sorry to hear about the frustration you’ve experienced with your order and the delivery. This is definitely not the service we aim to provide, and I completely understand your disappointment.

We’d love to assist you further. Please email us again at hello@frejafoods.com, and we’ll work to resolve this as quickly as possible.

Thank you for your patience and understanding.

Emilie
Team Freja

Noté 4 sur 5 étoiles

Order not delivered

I ordered (#116513) a large batch of broth from Freja which was supposed to be delivered 07.01.25, but the DPD driver did not deliver my package and it is now missing.

I contacted Freja customer service who quickly got back to me and were very helpful. They kindly offered to replace the order. I have now received the replacement.

7 janvier 2025
Avis spontané
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Réponse de Freja Bone Broth

Hi,

Thank you for your kind review! We’re really sorry about the delivery issue with DPD, but we’re glad our team could assist you quickly. We truly appreciate your patience and understanding throughout the process.

If you have any further questions or need assistance, please don’t hesitate to reach out.

Emilie
Team Freja

Noté 5 sur 5 étoiles

Amazing Bone Broth.

I originally bought the cartons of chicken bone broth as I’d been really poorly with flu. It tasted SO scrummy, my body loved it. It was as though my body sighed !!
I then tried it in a different form which I didn’t enjoy so much and Freja were amazing and generously replaced it with
no extra charge.

11 décembre 2024
Avis spontané
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Réponse de Freja Bone Broth

Hi Gill,

Thank you for your wonderful review. We’re so happy to hear that our chicken bone broth helped you feel better when you were under the weather.

If you ever need anything else, don’t hesitate to reach out!

Emilie
Team Freja

Noté 1 sur 5 étoiles

Order never arrived

Order never arrived. Been trying to contact them for days, no response

4 janvier 2025
Avis spontané
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Réponse de Freja Bone Broth

Hi,

I’m really sorry to hear that your order hasn’t arrived and that you’ve had trouble reaching us. This is certainly not the experience we aim to provide, and we completely understand your frustration.

We’d love to assist you further. Please email us again at hello@frejafoods.com, and we’ll work to resolve this as quickly as possible.

Thank you for your patience and understanding.

Emilie
Team Freja

Noté 5 sur 5 étoiles

I have been buying the broth for some…

I have been buying the broth for some time and believe it does wonders for the immune system. Excellent quality. I have bought the protein shakes and some accessories which are also excellent quality. I had an issue with some of the stocks where the boxes were damaged. I informed Emilie in customer service and she has already posted replacements. Excellent customer service and I highly recommend this company and its products. Thank you Emilie.

20 décembre 2024
Avis spontané
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Réponse de Freja Bone Broth

Hi Catrin,

Thank you so much for your kind review! We’re thrilled to hear you’ve been enjoying our products and that they’ve been supporting your immune system.

I’m also really glad I could assist with the issue with the cartons and get that sorted for you. If you ever need anything further, don’t hesitate to reach out. We're always happy to help!

Emilie
Team Freja

Noté 5 sur 5 étoiles

Nutritional

I have just been discharged from hospital after 3 weeks with a severe ulcerative colitis flare up. The first week I wasn't able to eat anything and the hospital food was horrendous. My mum bought the chicken bone broth powder as it was easy to ask the nurses for hot water and then I would either add rice or noodles that I could microwave for substance. I didn't react to any of your ingredients and I got the nutrients into me I needed without losing too much further weight. This will now be a staple in my cupboards and a bag of this will always be with me if I ever get admitted again! A weird way of saying thank you from myself I guess to everyone at Freja for giving me something flavourful! 5 stars :)

30 novembre 2024
Avis spontané
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Réponse de Freja Bone Broth

Hi Hannah,

Thank you so much for sharing your story and leaving such a lovely review. We're truly honored that our Bone Broth Powder was able to support you during such a challenging time.

Wishing you all the best moving forward, and please don’t hesitate to reach out if you need anything.

Emilie
Team Freja

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