I have been buying Freja products for a while I enjoy their bone broth and use the instant sachets when away from home I find them nourishing easy and full of goodness and comforting recently I... Voir plus
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Love this brand and their product! I use the chocolate and vanilla collagen protein powder. It makes for a delicious smoothie with milk! Used it throughout my pregnancy and now in my postpartum jour... Voir plus
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Having used the bone broth cartons for a few years, I decided to try their new matcha flavoured collagen protein blend powder. What a mistake. No taste testing can have been done when developi... Voir plus
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Freja Rich Chicken Bone Broth… easy to order, carefully packaged and used for the first time in my brocoli and stilton soup. Wow… brought a whole new depth to the flavours:)
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4,3
Excellent
259 avis
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Les gens ont aussi consulté
I have been buying Freja products for a…
I have been buying Freja products for a while
I enjoy their bone broth and use the instant sachets when away from home
I find them nourishing easy and full of goodness and comforting
recently I experienced an issue with the courier company
Freja customer service helped me and dealt with the issue straight away
a big thank you for their support and quick reply
1 octobre 2026
Avis spontané
Réponse de Freja Bone Broth
Hi Rita,
Thank you so much for your lovely review and for continuing to choose Freja! It’s wonderful to hear how much you enjoy the bone broth, especially the Instant sachets when you’re away from home 😊
I’m also really glad we were able to get the courier issue sorted quickly for you. Thank you for taking the time to share your experience and for your continued support!
Evie,
Team Freja Bone Broth
Evie was super helpful with a recent…
Evie was super helpful with a recent query I had regarding my order- really quick response, great service and easy to deal with.
2 octobre 2026
Avis spontané
Réponse de Freja Bone Broth
Hi Sophie,
Thank you so much for your lovely review! I’m really glad I could help and get everything sorted quickly for you 😊
Evie,
Team Freja Bone Broth
Freja Rich Chicken Bone Broth
Freja Rich Chicken Bone Broth… easy to order, carefully packaged and used for the first time in my brocoli and stilton soup. Wow… brought a whole new depth to the flavours:)
26 septembre 2026
Avis spontané
Réponse de Freja Bone Broth
Hi there,
Thanks for the lovely review! So pleased the Chicken Bone broth has worked well in your broccoli and stilton soup - that sounds delicious 😋
Evie,
Team Freja Bone Broth
Customer service
Fantastic customer service! Evie dealt with the problem quickly and efficiently. She was professional, helpful, and made the whole process really easy. Highly recommended!
23 septembre 2026
Avis spontané
Réponse de Freja Bone Broth
Hi Naomi,
Thanks for the lovely review! So pleased I could help you quickly and sort your issue 😌
Evie,
Team Freja Bone Broth
First and last order!!
First and last order!!
Since when is under 5g protein classed as “high protein”, the fibre rate is worse! Don’t bother with the soups as they are falsely advertised!! Also you are forced to buy 4 which I don’t want but assumed they came as a box … nope just forced to buy 4, they also sent me only 3 I ordered and 1 I’m allergic to! Why am I now paying for this!?
24 septembre 2026
Avis spontané
Love this brand and their product
Love this brand and their product! I use the chocolate and vanilla collagen protein powder. It makes for a delicious smoothie with milk! Used it throughout my pregnancy and now in my postpartum journey. Drink it everyday. Love how it’s not too sweet but simply delicious and I love that it has no nasties in it.
I recently received a box where one of my bags was broken and emailed freja about it, they immediately sent me a replacement at no extra cost. Wonderful customer service will most likely be a loyal customer for life.
19 septembre 2026
Avis spontané
Réponse de Freja Bone Broth
Hi Jennifer,
Thank you so much for such an amazing review! We’re so happy to hear you’ve been loving the Chocolate and Vanilla Collagen Protein Blends, and that they’ve become part of your daily routine throughout pregnancy and postpartum.
We’re also really glad we could get the damaged bag sorted quickly for you. Thank you for your lovely words and continued support - it genuinely means so much to us 💛
Evie,
Team Freja Bone Broth
Excellent customer service
The customer service has been excellent. Evie has gone over and above to find out the ingredients of the products for me.
Thank you so much, Evie.
22 septembre 2026
Avis spontané
Réponse de Freja Bone Broth
Hi Penny,
Thank you so much! It was an absolute pleasure to help, and I’m so glad I could get the information you needed.
Really appreciate you taking the time to leave such a lovely review 💛
Evie,
Team Freja Bone Broth
The most deserved food product to buy
The most deserved food product to buy! Thanks to great taste I enrich my kid meals with the best nutritions. She is so pick eater and freja really helps me at the first place to make meals more protein! Soo goood!
1 septembre 2026
Avis spontané
Réponse de Freja Bone Broth
Hi Dilay,
Thank you so much for the lovely review!
We’re so happy to hear Freja is helping you add more protein and goodness to your little one’s meals - especially with a picky eater!
Thanks for sharing such lovely feedback and for choosing Freja 😊
Evie,
Team Freja Bone Broth
Truly disgusting
Having used the bone broth cartons for a few years, I decided to try their new matcha flavoured collagen protein blend powder.
What a mistake.
No taste testing can have been done when developing this. It is truly disgusting. It tastes like synthetic, watered down gravy, with cupfuls of sugar added in. I managed 2 mouthfuls before feeling sick.
Complete waste of money and no response from customer service, as yet.
It’s really put me off using Freja again, what are they doing with their recipes?
This is a really disappointing turn for a once trusted company.
I am switching to Ossa brand for bone broth going forward.
Edit: Freja have reached out and refunded me for the cost of the protein blend powder. It is very much appreciated!
15 septembre 2026
Avis spontané
Réponse de Freja Bone Broth
Hi Dawn,
We’re really sorry to hear how disappointed you were with the Matcha Collagen Protein Blend, especially after being a long-standing customer of our bone broths.
We reached out to you directly by email a few days ago, as we wanted to put this right. We’ve refunded the Matcha Blend in full and also passed your detailed feedback on the flavour and sweetness directly to our product development team.
We completely understand that taste is very personal, but we’re genuinely disappointed this new product missed the mark for you. We hope our email has reached you and that the refund and discount code helps resolve things 😊
Evie,
Team Freja Bone Broth
The after service if there's a problem…
The after service if there's a problem is totally disgraceful and I would not purchase from them again for that reason.
16 septembre 2026
Avis spontané
Réponse de Freja Bone Broth
Hi Philip,
We’re really sorry for the frustration this caused and that you were left waiting longer than you should have for a response from our team.
When we investigated your order, we found that the original delivery address was missing the house name, which unfortunately resulted in the parcel being lost in transit with Evri. Once you confirmed the full address, we arranged a replacement straight away on express delivery.
We completely understand how frustrating it must have been to spend so much time trying to chase the courier yourself, and we’re sorry we weren’t able to step in sooner. We’re pleased we’ve now been able to get this resolved for you and hope your replacement arrived safely 😌
Best wishes,
Evie
Team Freja Bone Broth
Evie was amazing when my package went…
Evie was amazing when my package went missing. She was very helpful and sorted things so quickly for me. After understanding the situation they ordered me a replacement straight away.
14 septembre 2026
Avis spontané
Réponse de Freja Bone Broth
Hi Emma,
Thank you for the lovely review! So pleased I could sort a replacement for you quickly - I hope you love the products 💛
Evie,
Team Freja Bone Broth
Tasty bone broth and excellent customer…
Tasty bone broth and excellent customer service.
14 septembre 2026
Avis spontané
Réponse de Freja Bone Broth
Hi Jane,
Thank you for the lovely review! So pleased you're loving our bone broth 💛
Evie,
Team Freja Bone Broth
Great product
Great product and when I had an issue with the delivery fee customer service was prompt/excellent in explaining and resolving it
13 septembre 2026
Avis spontané
Réponse de Freja Bone Broth
Hi Pauline,
Thank you for the lovely review! So pleased you're loving our products and that I could help sort your delivery issue quickly 😊
Evie,
Team Freja Bone Broth
Expensive buying from the actual company
I love the make in general I found Freja in my local Waitrose so decided to try the new soups - my gosh they charge quite a bit for delivery on subscription (other companies are free) and it took a whole week they dispatched it 5 days later. This to me is unacceptable and the reason for my 3 stars the boxes also came completely battered. I will no longer but from here but like others have said other retailers sell this (Waitrose/ocado/Tesco/amazon) at a much better price with zero delivery fee
4 septembre 2026
Avis spontané
Réponse de Freja Bone Broth
Hi Monika,
Thanks for the lovely review! So pleased you're loving our products 😊
Evie,
Team Freja Bone Broth
💯 gooooood
Yes, I love Freja Sipping bone broth. I bought few days ago to try it. First time buying it, I’ve been looking for bone broth without salt. Although it’s a bit salty but please I wish the company would read my review. “ Please No SALT for Freja sipping bone broth” Please No added salt. I know customers have preferences but I wish I’m on high ratings for those that would prefer No salt in this product. I mean one can buy & add salt as they prefer.
Packaging good 👍🏽
Pricey Yes 👎🏽 I know there’s high cost of living but low earners depend on certain products to survive.
Thank you
8 septembre 2026
Avis spontané
Réponse de Freja Bone Broth
Hi Kris,
Thanks so much for the lovely review!
We really appreciate your feedback on the salt level too. We know everyone has different preferences, so we’ll make sure this is passed on to the team.
Thanks for giving Freja a try 😊
Evie,
Team Freja Bone Broth
Perfect for my whole family
Me and my family have been using the chocolate, strawberry, vanilla and plain powders for over a year.
The kids love their chocolate and cacao hot chocolates and I use the plain in their pancakes too. I also consistently have the plain powder in my morning coffee and my husband starts the day with either the strawberry or vanilla in his smoothie.
I recommend the powders and broths to all my clients in my clinic. Brilliant company, can’t fault.
12 août 2026
Avis spontané
Réponse de Freja Bone Broth
Hi Morweena,
We absolutely love hearing how the whole family has made our Blends part of their daily routine!
It also means a great deal to know you feel confident recommending our powders and broths to your clients.
Thank you for your continued support and for being part of our community 💛
Evie,
Team Freja Bone Broth
Got the vanilla flavour collagen…
Got the vanilla flavour collagen protein blend. Tastes really good without a hint of broth flavour. Was going to use it to add to my morning coffee but it tastes so good, I just have it on its own.
Highly recommended.
11 août 2026
Avis spontané
Réponse de Freja Bone Broth
Hi Gordon,
Thanks for the lovely review! I'm so pleased that you're enjoying the Vanilla Blend - it's so great in coffee 🙌
Evie,
Team Freja Bone Broth
Excellent customer service
Excellent customer service. An order was damaged in transit and a replacement was sent out immediately.
7 août 2026
Avis spontané
Réponse de Freja Bone Broth
Hi Lisa,
Thanks for your lovely feedback and support 😊
Evie,
Team Freja Bone Broth
PRICE INCREASE & NOW A 20% SMALLER PACKET
I'm just starting to run out of the £70 of instant chicken & beef (4 x 15g) sachets per box.
It certainly wasn't cheap. Now I find they have put their prices up and reduced the contents BY 20% to 12g.
So wont be buying anymore unless they send me a coupon.
8 août 2026
Avis spontané
Réponse de Freja Bone Broth
Hi Emma,
Thank you for taking the time to share your feedback. We completely understand why the change in sachet size may have caused some concern, and we’d like to reassure you that the price of our Instant Bone Broth has actually gone down, not up.
The change from 15g to 12g per sachet was made following customer feedback and extensive testing. Since launching Instant Bone Broth, two of the most common comments we received were that customers would love to see the price come down and that a full 15g sachet can make the flavour a little too strong for a standard mug of broth.
We tested a number of different serving sizes and found that 12g provides the ideal amount for a mug of bone broth or a bowl of soup, while still delivering the same great taste and experience our customers expect.
By making this adjustment, we’ve also been able to reduce the price to just £4.99 per box, making Instant Bone Broth more affordable while better matching how most customers use it day to day.
We hope this helps explain the change, and we’re sorry if the new sizing and pricing weren’t clear. If you have any further questions, please don’t hesitate to get in touch 😊
Evie,
Team Freja Bone Broth
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