I have been buying Freja products for a while I enjoy their bone broth and use the instant sachets when away from home I find them nourishing easy and full of goodness and comforting recently I... Voir plus
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Love this brand and their product! I use the chocolate and vanilla collagen protein powder. It makes for a delicious smoothie with milk! Used it throughout my pregnancy and now in my postpartum jour... Voir plus
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Having used the bone broth cartons for a few years, I decided to try their new matcha flavoured collagen protein blend powder. What a mistake. No taste testing can have been done when developi... Voir plus
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Freja Rich Chicken Bone Broth… easy to order, carefully packaged and used for the first time in my brocoli and stilton soup. Wow… brought a whole new depth to the flavours:)
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4,3
Excellent
259 avis
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A répondu à 73 % de ses avis négatifs
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Les gens ont aussi consulté
Superb products and customer service
The products are gorgeous and the Customer Service has been impeccable. Thank you!
4 août 2026
Avis spontané
Réponse de Freja Bone Broth
Hi Rosie,
Thank you for the lovely review! So pleased you've had a positive experience with us ☺️
Evie,
Team Freja Bone Broth
Disappointing
Always loved the cartons fantastic product, thought I would try the concentrated version. It's nothing like the cartons doesn't give you that warming feeling and really salty. Really gutted and doesn't even taste like bone broth. Very watery and can only taste salt nothing else. I've nearly finished jar hoping it would grow on me sadly its a no from me .
14 juillet 2026
Avis spontané
Réponse de Freja Bone Broth
Hi Louise,
Thank you for your feedback, and we’re so sorry to hear the Bone Broth Concentrate didn’t live up to your expectations, especially as you’ve always loved our cartons.
The concentrate does have a different flavour profile and is noticeably saltier than our ready-to-drink broths, so we completely understand it may not be for everyone.
We really appreciate you giving it a fair try, and we’d love the opportunity to make this up to you. We’ve been in touch privately so we can arrange some of our Sipping Bone Broths for you instead 😊
Evie,
Team Freja Bone Broth
Freja Bone Broth
Freja Bone Broth! Well what can i say, an excellent online experience with this great company. Excellent customer support from Evie, such a wonderful and kind person. I purchased a product which if I’m honest, wasn’t for me. So I contacted customer support and the response that i got was amazing! I got a full refund, no questions asked but was also allowed to keep the product without return to share with friends who may find the product to their liking. I was also advised and had a different product recommended which would suit me more. A totally pleasant experience with Freja and thanks once again to the marvellous Evie.
27 juillet 2026
Avis spontané
Réponse de Freja Bone Broth
Hi Mr Perkins,
Thank you so much for taking the time to leave such a lovely review! It was a pleasure helping you, and I’m so glad we could discuss another product that may be better suited to your preferences. We really appreciate your support, and your kind words mean a lot to both me and the whole Freja team 😊
Evie,
Team Freja Bone Broth
34 g of sugar in 300 g of collagen…
34 g of sugar in 300 g of collagen protein blend! Who is your target customer? Very disappointed with your product.
23 juillet 2026
Avis spontané
Réponse de Freja Bone Broth
Hi Marina,
Thank you for sharing your feedback. We’re sorry the sugar content was disappointing to you.
We use natural coconut sugar in our blends, which are designed to be enjoyed as a sweet treat while also providing added nutritional benefits through collagen, protein and amino acids. Our aim is to offer a more nutritious alternative to many conventional sweet treats, rather than a completely sugar-free product.
We appreciate your feedback and will take it into consideration as we continue to improve our products in the future.
Evie,
Team Freja Bone Broth
Fabulous customer service
Fabulous customer service. I had a carton of bone broth which was within the expiry date but the product had gone off. They sent me out 3 new cartons for free as replacement.
15 juillet 2026
Avis spontané
Réponse de Freja Bone Broth
Hi Rosie,
Thank you so much for your lovely review! I’m sorry again that there was an issue with your original carton, but I’m so pleased I could get this resolved for you and send out the replacements 😊
Evie,
Team Freja Bone Broth
Customer service fantastic
Customer service fantastic, especially Evie, she dealt amazingly with the issue of my parcel being delivered to the wrong address. Thank you 😀
The collagen protein powder in vanilla tastes delicious !
10 juillet 2026
Avis spontané
Réponse de Freja Bone Broth
Hi Susan,
Thanks so much for your kind review!
I'm so pleased I could help get everything sorted after your parcel was delivered to the wrong address. It's also wonderful to hear you're enjoying the Vanilla Blend!
Thanks again for your support and for taking the time to leave such a lovely review 💛
Evie,
Team Freja Bone Broth
Wonderful Freja
I already purchase Freja from Holland and Barrett but this time I ordered directly from the website. As I wanted a few accessories, There was something I had missed off my order and Evie from customer service was just do efficient and incredible.
She sorted it when she could and in no time. It realy helped me as I’m a busy mumma and trying to look after myself at the same time.
I totally recommend Freja bone broth, it can be pricey at times so I do bulk buy to bring the cost down in the long run, but I feel the health benefits are important for my growing family and cooking with them has made such a lovely difference In Taste and all round goodness.
I also have a cup of instant bone broth when I’ve feeling a little run down which really helps me.
all in all I think they are wonderful. I’m still yet to receive the protein collagen shakes but I’m trusting they will be worth it and worth the investment.
13 juillet 2026
Avis spontané
Réponse de Freja Bone Broth
Hi Dolly,
Thanks so much for your lovely review!
It was a pleasure helping you, and I'm so pleased we could get everything sorted quickly for you. It means a lot to hear that Freja has become part of your routine, especially with the juggle of looking after a busy family.
We really appreciate your support, and I hope you love the Protein Collagen Blends just as much when they arrive!
Thanks again for taking the time to share your experience
😊
Evie,
Team Freja Bone Broth
My last subscription order (#249160)…
My last subscription order (#249160) was incorrect and I have emailed them about it 3 times in the last 3 weeks with zero response. Good product by lousy customer service.
13 juillet 2026
Avis spontané
I am relatively new in using these…
I am relatively new in using these products but so far have found them so good.
I use the chicken and fish broth and both are delicious, worth the price
Thankyou
7 juillet 2026
Avis spontané
Réponse de Freja Bone Broth
Hi Vanessa,
Thank you so much for your lovely review 💛
We're so pleased you're enjoying both the Chicken and Fish Bone Broths. Thanks for your support, and we hope you continue to love them!
Evie,
Team Freja Bone Broth
Fantastic product and service
I love the bone broth and the way the team are expanding the range, while not comprising on quality. It’s so refreshing when a brand keeps control of their product and range while growing. The customer service has the same quality touch. Superb company.
7 juillet 2026
Avis spontané
Réponse de Freja Bone Broth
Hi there!
Thanks so much for your kind words!
It means a lot to hear you're enjoying the range and appreciate our focus on quality as we grow. We're so pleased you've had a great experience with both our products and customer service 😊
Evie,
Team Freja Bone Broth
Recurring customer
Have used the broth for about 1
.5 years and loving it! Especially in the autumn/ winter time it has supported keeping colds at bay! Excellent customer service (thank you Evie!!!) For the recent support after trialling the protein powder and vanilla not being a hit (the chocolate one is lush!).
6 juillet 2026
Avis spontané
Réponse de Freja Bone Broth
Hi Marylin,
Thank you so much for your lovely review 💛
We're so happy to hear you've been enjoying the broth for the past 1.5 years and that it's become part of your routine. I'm glad I could help, and even happier to hear the Chocolate Protein Blend is a winner 🙌
Evie,
Team Freja Bone Broth
Huge fan
Huge fan of the collagen protein blends. They are the only ‘protein shake’ that I’ve ever found that I don’t hate the taste. My favourites are the chocolate and the strawberry although I’ve just ordered the chai which I’m very excited to try. I’ve been consistently losing weight over the last few months (after having a baby) and I credit a huge amount of this to starting each day with one of these shakes.
I just had an issue with the website and my subscription, so messaged the customer service who were wonderful. They got back to me very quickly, were incredibly friendly and fixed the problem for me straight away. Couldn’t have asked for more!
29 juin 2026
Avis spontané
Réponse de Freja Bone Broth
Hi Jess,
Thank you so much for your lovely 5-star review! We're so pleased you're enjoying the Collagen Protein Blends (great choice with Chocolate and Strawberry!), and we hope you love the Chai too 🙌
Thanks for your kind words on our customer service too!
Evie,
Team Freja Bone Broth
freja chocalote shake has changed and…
freja chocalote shake has changed and gone down hill and representatiive says they havnt changed the recipe and denies the new changes to warehaouse biz and recipe! Now not worth the very expensive price and are a dishonest biz
25 juin 2026
Avis spontané
Réponse de Freja Bone Broth
Hi Russell,
Thanks for your honest feedback, and we're sorry to hear you're not a fan of the changes we made to our Chocolate Shake.
You're right that the recipe has changed. We made the decision to simplify the ingredients by removing sunflower lecithin and increasing the amount of bone broth, which naturally boosts the collagen, protein and amino acid content in every serve.
We understand that while many customers appreciate the nutritional improvements, changes to a much-loved product won't suit everyone's taste or texture preferences. We genuinely appreciate you sharing your experience, and your feedback will be passed on to our product team.
Thanks again 😊
Evie,
Team Freja Bone Broth
Fantastic customer service
Evie was very helpful, professional and friendly. She rectified my problem and sorted it out promptly. Evie is a great representative for the company and has fantastic customer service
22 juin 2026
Avis spontané
Réponse de Freja Bone Broth
Hi Katie,
Thank you so much for the lovely review! So pleased I could help you out ☺️
Evie,
Team Freja Bone Broth
excellent product and service
26 mai 2026
Réponse de Freja Bone Broth
Hi Alyson,
Thanks for the lovely review! So pleased we could help 😊
Evie,
Team Freja
Tasty health in a cup
Tasty health in a cup, easy to pop a box or sachet for those times away from home and out of your routine.
Delicious too.
26 mai 2026
Réponse de Freja Bone Broth
Hi Jill,
Thanks for the lovely review! So pleased you're enjoying the convenience and taste of the products 🙌
Evie,
Team Freja
Delivery was prompt and the bone broth…
Delivery was prompt and the bone broth is delicious. Thank you
26 mai 2026
Réponse de Freja Bone Broth
Hi there,
Thanks for the lovely review! So pleased you're enjoying the bone broth 😊
Evie,
Team Freja
I like the chicken bone broth
I like the chicken bone broth. Unfortunately it's prohibitively expensive so I only buy when on special at Tesco or Amazon.
Was tempted to buy directly from freja but read the small print on deliveries and policy on lost deliveries and decided against it due to a lack of confidence.
Looks like I was right to trust my gut feeling based on reviews here. If they start using a competent carrier, I'll reconsider.
3 juin 2026
Avis spontané
Réponse de Freja Bone Broth
Hi there,
Thank you for your review and for being a fan of our Chicken Sipping Bone Broth – we're really pleased to hear you enjoy it!
We completely understand your concerns about the price. Our Chicken Sipping Bone Broth is our most premium product, which is reflected in the cost. If you're looking for a more economical option, our Instant Bone Broth range may be worth considering, as it works out cheaper per serving while still providing the same benefits.
Regarding deliveries, we're sorry that our policy gave you cause for concern. While lost parcels are thankfully rare, if a delivery ever does go missing, our customer support team would be happy to investigate and arrange a replacement.
We also offer two courier options at checkout – Evri and DPD – so customers can choose the service they feel most comfortable with.
Thank you again for your feedback 😊
Evie,
Team Freja
Love the broth and often just heat up a…
Love the broth and often just heat up a carton full and drink with a little pepper and salt.
Great with my stews and would recommend this to everyone
26 mai 2026
Réponse de Freja Bone Broth
Hi there,
Thank you for your lovely review! We're so pleased you enjoy our bone broth on its own and in your stews 🙌
Evie,
Team Freja
Saw it on FBook
26 mai 2026
Réponse de Freja Bone Broth
Hi Ralph,
Thanks for the 5 stars! We appreciate your support 🙌
Evie,
Team Freja
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