The food is clean, nourishing, solid portions, and I never feel like I've over/under eaten. The variety of choices is great and I can always get a mixture of meats, fish, veggies, and any vegan option... Voir plus
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Lisez les avis des autres
Last week I was scheduled to receive my 1st FNL delivery which unfortunately, was delayed due to weather. I reached out to Fresh N Lean’s customer support & they were extremely helpful! While I wasn’t... Voir plus
L'entreprise a répondu
Loved the variety of dishes, low cost and especially that it does not use unhealthy oils, so no seed oils. It is impossible to find a catering service that does not use seed oils, which make us so s... Voir plus
L'entreprise a répondu
Food arrived frozen. All the chicken dishes tasted the same regardless of recipes. Garlic tasted raw and overpowering. Beef patty dry and unseasoned. Overall really bad food. They filter negative com... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Fresh n' Lean delivers organic, fresh, and chef-prepared meals that are convenient and ready to eat.
Coordonnées de contact
333 N. Euclid Way, 92801, Anaheim, Etats-Unis
- (888) 420-4080
- hello@freshnlean.com
- freshnlean.com
No response
I submitted an email almost a week ago about an issue concerning my previous meal choices. I have yet to receive any correspondence. I feel that not helpfully replying to a customer's complaint/concern in a timely fashion is not good customer service.
18 janvier 2024
Réponse de Fresh N' Lean
Hi QL. I understand the frustration of not getting a response right away, our team received a large influx of emails due to weather conditions causing delays, damaged, etc. with our couriers. I'm terribly sorry you got caught in that. I'd like to ensure this is rectified for you, I'll send over an email from customersuccess@freshnlean.com to further assist so please keep an eye out for that.
Sincerely,
Des
Christian D was very helpful and kind
Christian D was very helpful and kind. However, the reason that I had to contact support is very disappointing.
24 janvier 2024
Avis spontané
Réponse de Fresh N' Lean
Hi Jolie. I'm very happy to hear Christian was able to get you taken care of although it is very disappointing to hear you had an issue and had to reach out. We are always happy to help, let us know if you have any other issues.
Heavy on the meat, low on veggies
I have been using Fresh for a few months. So far most of the meals have been tasty. My biggest issue is they are heavy on the meat and low on veggies. And very heavy on red meat. I've eaten more red meat since I started than I usually eat. For a company that wants to get people to eat healthy, this isn't really healthy. But the convivence keeps me using it. I add a salad and don't eat all the meat.
23 janvier 2024
Réponse de Fresh N' Lean
Hi Erin, sorry to hear you're not loving the meals you've ordered. Luckily, we now have preference based options. You can go in and select that you don't want any red meats in your order. Or, by using our meal selector, you can select the exact meals you're getting and avoid the ones you don't enjoy as much. We hope you'll try these solutions and consider changing your review!
Started out strong, but...
I started ordering Fresh N Lean meals approximately three months ago. I was pleasantly surprised by how tasty and enjoyable the meals were from the first order. However, over the past several weeks, it seems the quality has fallen off dramatically, and the portions of certain dishes appear slightly smaller. I can't help but wonder if there's a connection between the diminished quality and portions and the recent introduction of higher priced "premium" meal selections. These changes have me questioning my continued commitment to Fresh N Lean versus taking on the task of meal prepping for myself.
23 janvier 2024
Réponse de Fresh N' Lean
Hi Brent, we're sorry to hear that the quantity of food in our meals has not met your expectations. We can assure you that the introduction of our premium meals have nothing to do with that. Thankfully, each of our meals in the meal selector will tell you the nutritional information necessary to help inform your decision on what meals to get based on the quantity of calories or other macros. You may also consider the premium meal options as they are designed for customers who desire a higher quantity or quality of meals. We hope you will try these solutions, and consider changing you review!
My fitness pal snafus but great meals
My fitness pal numbers are not always accurate, and meals are often not listed.The meals themselves are GREAT! Can you make the my fitness pal data more accurate and complete?
23 janvier 2024
Réponse de Fresh N' Lean
Hi Art. I'm happy to hear you are enjoying the meals! Unfortunately we are unable to connect with MyFitnessPal, but I know that those meals are generally input by another user so you may have an option to add one as well. Hopefully in the future we are able to connect to ensure more accurate information there. I hope this helps!
Réponse de Fresh N' Lean
Hi Lars. I'm sorry to hear the order arrived late, due to weather conditions a couple weeks back we ran into some courier delays and I'm very sorry you got caught in that. Delivery should be back on track but let us know if you run into any further issues. Happy to hear you are enjoying the food. :)
Vegan food is 8 out of 10 but customer service is poor
The vegan food is an 8 out of 10 but customer service is lacking. Food is creative, diverse, healthy and tasty. I went without spice for a few weeks to see but prefer the mild spicy versions.
Only problem I've had is that I had one delivery that was damaged and two of the items were punctured and rendered unusable. I contacted the company but no one ever got back to me. I even sent pictures. I was not refunded the amount for the meals or sent replacements the following week. Still waiting to hear back.
23 janvier 2024
Réponse de Fresh N' Lean
Hi Stephen. I'm very happy to hear you are enjoying the vegan meals, we have been implementing different styles of meals in hopes to create more variety so we greatly appreciate this feedback, I'll be happy to pass this along to the kitchen.
I'm very sorry to hear you ran into an issue with delivery, due to recent weather conditions a couple weeks back we had a lot of delays and courier issues which caused for a large influx of emails and our customer service team is working diligently to get back to each request a quickly as they can. I'm terribly sorry you got caught in that. I'm going to send over an email to ensure this has been fully rectified for you, please keep and eye out for the email coming from customersuccess@freshnlean.com.
Sincerely,
Des
I often get a few meals not online with…
I often get a few meals not online with my diet plan. Too many carbs so I can't eat them.
23 janvier 2024
Réponse de Fresh N' Lean
Hi Billy, we hope to change your experience with us. We offer a wide variety of meal plans as well as a preference based option. If carbs are not a part of your diet plan, there are many options that are either low carb or have no carbs. We hope you'll check them out and consider improving your review of our service!
Hit or Miss
The meals are hit or miss—some of them are very satisfying while others are really bland. Customer service is also hit or miss—emailing them seems ineffective but you do get results when you contact them via chat…after you wait quite a while for an agent to get to you. The big problem with FnL is that delivery doesn't seem reliable and the company doesn’t proactively deal with delays, these things are deal killers when you're paying a premium for convenience. This past week my meals didnt show up by Saturday as they guaranty and I had to contact them first via email and then via chat to find out what was going on and request a refund. FnL should strongly consider proactive communication when meals wont arrive by Saturday and an automatic refund in that situation.
21 janvier 2024
Avis spontané
Réponse de Fresh N' Lean
Hi Enrique. I'm saddened to hear about your experience with us. We appreciate the feedback on meals, I'll be sure to pass along to the kitchen team. Our customer servicer team has had a large influx of communications which has cause some delays in response, the team is working diligently to get back to each request as quickly as they can and I'm very sorry you got caught in that. We understand the frustration in delivery and have been working with our couriers on ways to improve the delivery experience. I'll be sure to pass all of the feedback along to the appropriate departments as we work to better our customer experience. I'd like to take a look into your account and ensure we work to make this right. Please keep an eye out for an email coming from customersuccess@freshnlean.com for me to further assist.
Sincerely,
Des
Good food, bad app
Food is good and heats up quickly. I don't like web page to manage meals and delivery. I wish I could manage whether to skip or not skip meals more than 3 weeks in advance. The user interface overall needs improvement and it would be nice to have a mobile app.
19 janvier 2024
Réponse de Fresh N' Lean
Hi Ken. I'm happy to hear you are enjoying the food! Thank you for taking a minute to give us some feedback, we strive to improve a good experience and are working hard to improve our website to ensure it is user friendly. I'll be sure to pass this along to our development team. :)
All deliveries are on time and in good…
All deliveries are on time and in good condition
19 janvier 2024
Réponse de Fresh N' Lean
Hi Denis. Happy to hear! :)
Poor meal selection. Misleading communication
Not for vegetarians or vegans. I signed up. I immediately realized there were only three meals within the parameters I set for my plan. The meals are not very high protein and don't look particularly good. So I immediately canceled my subscription. The site insisted on making it inactive instead of cancelling. And I had to wade through a few misleading messages making it seem that I will be get my money refunded. I can't recommend this meal plan service. Perhaps it is better if you eat meat. Based on my experience, avoid this meal service at all costs
22 janvier 2024
Avis spontané
Réponse de Fresh N' Lean
Hi Lucinda. We have worked hard to open our menu to allot more option on all meal plans across the board, it is very frustrating to hear that there were minimal options at the time you signed up. I am happy to get this information passed along to our team as we work to continue improving our variety. I'm very sorry to hear of the confusion with the wording on our dashboard, inactive subscriptions are cancelled subscriptions on our end unless the orders were just skipped. I want to be sure this has been fully rectified on our side and would like to take a deeper dive into what happened. I'm going to send an email to you from customersuccess@freshnlean.com to further assist, so please keep an eye out.
Sincerely,
Des
Meals are always fresh and tasty
19 janvier 2024
Réponse de Fresh N' Lean
Hi Gary. Glad to hear you are enjoying the meals! :)
Don’t waste your money on this!
Ordered two plans the same day. One for me one for my husband. A week later I check to see if the orders had been sent and they only sent one of my orders. Contacted customer service to see what was going on and they informed me that one of the meals were out of stock so they canceled the entire order for one of the plans. They never informed me of this. With the order they did send we never even received it. We did receive a refund after contacting customer service. Definitely would not recommend using their service.
UPDATE. We finally received our order 5 days after it was supposed to arrive. All the food was thawed and smelt terrible
20 janvier 2024
Avis spontané
Réponse de Fresh N' Lean
Hi Jaycee. I'm terribly sorry to hear about this recent experience, this is not a common protocol for an order to be fully cancelled if we do not have a meal in stock so that is very frustrating to hear. We did run into a lot of delay issues with our couriers due to recent weather conditions and I apologize you had to get caught in that, our protocol with the courier is to dispose of delayed deliveries at this is perishable so I will be forwarding this over to start a claim as well. I'd like to take a look into this further to get down to the bottom of why these errors occurred. I am going to get an email over so please keep an eye out for me to further assist, the email will be coming from customersuccess@freshnlean.com.
Sincerely,
Des
Brianna was supportive and helpful
Brianna was supportive and helpful. She addressed and resolved my issue within minutes. While all communication was through typing I felt so heard and valued. Thank you!
21 janvier 2024
Avis spontané
Réponse de Fresh N' Lean
Hi Jennifer. I'm happy to hear Brianna was able to help. I'll be sure to pass this along! :)
John did everything possible to help me
19 janvier 2024
Avis spontané
Réponse de Fresh N' Lean
Hi Harmony. Happy to hear John was able to help! I'll be sure to pass this along! :)
Used to be good
When I first started using FNL I was a big fan. Meals were good (with a few bumps in the road) and customer service was top notch. I took a break for about 6 weeks and recently returned only to find everything had changed.
Now the food is just so so. Many of the meals are over seasoned or overcooked and just look plain unappealing on their website. The protein that appears in its normal form is steak which is usually a stellar choice. Chicken is typically diced or chopped and overcooked and stringy. I know chicken can be difficult to prepare for reheating but this has become very unappetizing.
And lets not forget how far they have gone from a typical home cooked meal of meat, veg and delicious sweet potatoes diced or mashed, to something only a bad restaurant would serve.
Recently I received a bad meal to end all bad meals and while emailing customer service and getting no response except the "we are experiencing high volumes of emails" excuse I waited 10 days and finally got someone on the chat line after waiting in queue for about a half hour. I finally got the refund I wanted and deserved but this is the end of what used to be a beautiful experience.
So long, FNL.
11 janvier 2024
Avis spontané
Réponse de Fresh N' Lean
Hi Callie. It's disheartening to hear about your experience recently with our meals and the service. We are always working to improve our recipes and appreciate the time spent to review our meals to give us an opportunity to improve. We are working to keep an open menu to create more variety in our menu or reform a recipe that may not be up to standards when we get this type of feedback. I'm terribly sorry to hear you got caught in our influx of communications which has caused for our customer service team to be working diligently through a large influx to get back to each request as quickly as they can. I'm glad to hear they were able to rectify the situation once they were able to get to your request. I'd like to follow up on this and ensure this issue was fully resolved, I will send you an email from customersuccess@freshnlean.com to further assist if you have a minute.
Sincerely,
Des
Christian was a model of customer…
Christian was a model of customer service.
He was kind, patient and thorough.
19 janvier 2024
Avis spontané
Réponse de Fresh N' Lean
Hi Thom. Happy to hear Christian took care of you. I'll be sure to pass this along! :)
I like the food, but they never get my order right
I like the food, but frequently get wrong meals.
19 janvier 2024
Réponse de Fresh N' Lean
Hi Steph. I'm very sorry to hear about this error, that is very frustrating. I want to dig into this a bit further to figure out what might be causing this to happen and get this rectified for you. I'll send over an email from customersuccess@freshnlean.com so please keep an eye out if you have a minute for me to further assist.
Sincerely,
Des
Live chat feedback
Daisy provided solid information with regards to my inquiry promptly.
19 janvier 2024
Avis spontané
Réponse de Fresh N' Lean
Hi Jerry. Great to hear! I'll get this passed along to Daisy! :)
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