Friars Avis 

159
•
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Excellent. I wanted to send some special chocolates to an aunt who’s having 2 cataract operations at 100. She’s delighted with them. I realised I had made a mistake on the order by not putting my a... Voir plus

Noté 5 sur 5 étoiles

I wanted a little birthday treat gift for a friend and Friar's had exactly the thing. The order was straightforward to place and arrived at my friend's address within a couple of days. Most importantl... Voir plus

Noté 5 sur 5 étoiles

Hi, I've just placed my second order with friars, after my first order which came quickly and well packaged . The chocolates that I had order were all coffee based because I love coffee chocolates an... Voir plus

Noté 5 sur 5 étoiles

I ordered these chocolates out of curiosity for myself. They did not dissapoint! Beautifully presented chocolates that tasted amazing and indulgant! Arrived swiftly and with a description card of wha... Voir plus

À propos de l'entreprise

  1. Artisan chocolatier
  2. aussi dans
  3. Chocolatier

Écrit par l'entreprise

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

159 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,6

Tous les avis

(159)

98 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Avoid Dubai chocolate truffles…

I ordered the Dubai chocolate truffles but unfortunately they taste nothing like the pistachio chocolate. The chocolate is so tough and dry, the inside is a bright green gel like cream that tastes of almond and marzipan and not pistachio as advertised. Also doesn’t look like a truffle inside, the ‘cream’ was in its own blob not like the pictures. Bought as a gift and not sure I can give them, I couldn’t even finish one truffle! Such a shame and really let down especially now as my review isn’t being published on the website page which is suss… bought two packs as sounded so nice but what a waste!

28 août 2025
Avis spontané
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Réponse de Friars

Hi Lauren,
Sorry you didn't enjoy your chocolates, they are not always to everyone's personal tastes. In regard to publishing reviews, these are collected by a third party so we have no control over what is and isn't published.
Kind regards
Friars customer services

Noté 1 sur 5 étoiles

Out of date in 7 weeks!

My wife bought 4 boxes of chocolates at nearly £20 each – she wanted to give them gifts in a couple of weeks – and was bitterly disappointed to find they would be out of date in 7 weeks time. Not good enough!

EDIT: Order 64289, I've amended my review. My wife paid full price. You only guarantee your chocolates have a two-month life. That still seems too short.

2 septembre 2025
Avis spontané
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Réponse de Friars

Hi,
Sorry you were not happy with your purchase. Our chocolates are made with fresh ingredients and have a minimum 2 month self life from purchase. If the product has a shorted date them this would be displayed on the listing and the item would be listed at a reduced price.

Kind Regards
Friars customers services

Noté 3 sur 5 étoiles

The chocolates in the boxes are…

The chocolates in the boxes are difficult to get out, I have to lift the plastic tray and push upwards. The chocolates are nice but I wouldn’t buy them again, I think I prefer the chocolates from a shop in Piccadilly.

12 août 2025
Avis spontané
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Réponse de Friars

Hi Sean,
Thanks for your feedback.

Kind regards
Friars customer services

Noté 5 sur 5 étoiles

Very happy with the service and my…

Very happy with the service and my order. Made a mistake on my order and emailed them immediately. The next working day I recieved an email that they had amended it and granted a refund for that item. Package was delivered exactly with the items I wanted. All packed neatly.

5 juin 2025
Avis spontané
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Réponse de Friars

Hi Drea,
Thanks for your lovely review. We are glad to hear that you had a great experience. Enjoy your chocolates!
Kind regards
Friars customer services

Noté 5 sur 5 étoiles

The quality of the Cherry Liqueur…

The quality of the Cherry Liqueur chocolates are gorgeous- taste, texture, everything. My daughter and I
absolutely adore them- Thank you Friars

20 juin 2025
Avis spontané
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Réponse de Friars

Hi Pamela,
These are delicious and so popular, the fact it has a real cherry stone is crazy. Thanks for taking the time to leave this lovely review.
Kind Regards
Friars customer services

Noté 5 sur 5 étoiles

Just when I thought Friars chocolates…

Just when I thought Friars chocolates couldn't get any better,the Company are selling the Ice Cream Collection. Wow they are outstanding. Beautifully packaged,the Ice Cream Collection box is full of fabulous chocolates which are truly lovely to taste and they refresh the mouth. Definitely worth purchasing.

28 mai 2025
Avis spontané
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Réponse de Friars

Hi Anon,
Wow, thank you for such a lovely review. The ice cream chocolates are really popular, such a fun idea.
Kind Regards
Friars customer services

Noté 5 sur 5 étoiles

Vegan chocolates and easter egg.

The vegan chocolates and vegan white chocolate Easter egg I bought for my husband were by far the best vegan chocolates he has had. We have never been able to get a good box of mixed chocolates till now, they were lovely and he enjoyed every one, the egg was delicious and crammed full off chocolates, it was heavy! We are delighted with them and will definately be buying more!

20 avril 2025
Avis spontané
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Réponse de Friars

Hi Cath,
Really lovely to hear that you enjoyed our vegan chocolates! We don't like thin chocolate egg shells, so we are pleased that you noticed ours are thick.
Kind Regards
Friars Customer Services

Noté 3 sur 5 étoiles

The chocolate is very expensive and…

The chocolate is very expensive and although it’s okay it’s not worth the money they charge . Lindt chocolate is far cheaper and much nicer

12 avril 2025
Avis spontané
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Réponse de Friars

Hi Andrea,
Thanks for the feedback, it is always appreciated. We understand our chocolate might not be to everyone's personal taste.

Kinds Regards
Friars Customer Services

Noté 5 sur 5 étoiles

Best chocolates on the market(I find…

Best chocolates on the market(I find Hotel Chocolat ones slippery)I received Signature Collection and I find ALL of the variety on offer appetising,interesting and delicious
What more could you ask

Big up Friars.

1 avril 2025
Avis spontané
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Réponse de Friars

Hi Pam,
Thanks for the lovely review, it's really great to hear that you enjoyed our chocolates.

Kinds Regards
Friars Customer Services

Noté 5 sur 5 étoiles

Delicious vegan truffles and boxed chocs

I ordered my first Friars vegan truffles by Kakoa and box of chocolates on Friday and on Monday they've arrived

Fast delivery at just £2.99 and luxury quality chocolate with a sale that had £10 off the box I bought as well as 10% off automatically applied to my order.

I've already posted on a vegan FB page because I know others will really love these quality chocolates for themselves or as gifts.

I highly recommend Friars and will be back for more . . .sooner rather than later

24 mars 2025
Avis spontané
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Réponse de Friars

Hi Natasha,
These vegan chocolates are the best on the market in our opinion. By just eating them you wouldn't know they were vegan. Thanks for taking the time to write this review.

Kind Regards
Friars Customer Services

Noté 1 sur 5 étoiles

So disappointed.

I have just opened my box of Kakoa Icomic Collection and am so dissapointed. The salted caramel was sweet but with little taste and left a very unpleasant greasy coating in my mouth. I tried the brownie which was tasteless and then the mega which I had to spite out as it actually tasted of wintergreen ointment. I will not be trying any more. A total waste of £25.

22 janvier 2025
Avis spontané
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Réponse de Friars

Hi Alice,
Sorry to hear these chocolates weren't to your taste. Kakoa is a vegan brand, so they do taste different to regular chocolates.
Kind regards
Friars customer services

Noté 5 sur 5 étoiles

Absolutely delish

Absolutely delish! Coffee assortment to die for!!

19 janvier 2025
Avis spontané
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Réponse de Friars

Hi Ruth,
Thank you for your review, the coffee chocolates are some of our most popular. We have to agree they are pretty good!
Kind regards
Friars customer services

Noté 5 sur 5 étoiles

Bought a signature collection box as a…

Bought a signature collection box as a Xmas gift for my wife. She loved them. I even managed to grab a couple myself!

14 décembre 2024
Avis spontané
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Réponse de Friars

Hi,
Thank you for this lovely review. Make sure you leave some for your wife!
Kind regards
Friars customer services

Noté 5 sur 5 étoiles

Excellent chocolates

I bought both Rose and Violet creams and Choc Brazils as Christmas presents. They didn’t last long! They wer much better than my orders from other sources. I will buy again.

30 décembre 2024
Avis spontané
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Réponse de Friars

Hi,
Thank you for the lovely comment, it is most appreciated.
Kind regards
Friars customer services

Noté 5 sur 5 étoiles

Items as described at a good price

Items as described at a good price. Fast efficient delivery. Great service

13 décembre 2024
Avis spontané
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Réponse de Friars

Hi Steven,
Thanks for taking the time to leave such a lovely review. Have a great Christmas!
Friars Customer Services

Noté 5 sur 5 étoiles

All Good

Good Price. Prompt Delivery. 5 stars!

12 décembre 2024
Avis spontané
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Réponse de Friars

Hi Tony,
Thanks for the great review.
Merry Christmas!
Friars Customer Services

Noté 5 sur 5 étoiles

Their tipsy lux box was excellent

Their tipsy lux box was excellent. Good amount of alcohol in each chocolate and I really enjoyed them. I will order this box again.

7 août 2024
Avis spontané
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Réponse de Friars

Hi Yui,
Thank you for taking the time to write this lovely review. We are glad that you enjoyed the chocolates and we be back for more!
Kind regards
Friars customer services

Noté 1 sur 5 étoiles

Missing chocolates multiple times

I’m very disappointed with this company. I spend hundreds of pounds each year on this company and for the second time in 6 months a box of rose and violet creams are missing a chocolate. As a one off you can accept, but twice in 6 months is not acceptable quality control. Will look to take my business elsewhere.
Order numbers #443127 and more recently #2169. These are special presents for family members and twice this company has let me down.

15 juillet 2024
Avis spontané
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Réponse de Friars

Hi Stevie,
We are sorry to hear of your disappointment. This can happen occasionally as the boxes are hand packed, although for it to happen more than once is really disappointing. Please contact us directly so we can look into this.
Kind Regard
Friars customer services

Noté 5 sur 5 étoiles

I was bought an Easter egg by my son

I was bought an Easter egg by my son, I have to say I thought it was amazing & tasted wonderful, shall buy Fryers from now on, can’t believe how I’ve never found it before!
Thank you for an amazing experience X

6 avril 2024
Avis spontané
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Réponse de Friars

Hi Lorna,
Thanks for your message; we try to make our Easter eggs different from everyone elses. With great flavours and extra thick shells, we are glad that you enjoyed them.
Kind regards
Friars customers services

Noté 5 sur 5 étoiles

Great tasting chocolate

I ordered a few easter eggs, all of which had occlusions. They had great flavour and texture, I would highly recommend the company for special vegan chocolate treats.

18 mars 2024
Avis spontané
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Réponse de Friars

Hi,
Thanks for the comment, great to hear that you are happy with your chocolate. Have a great Easter!
Kind regards
Friars customer services

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