Horrible stinky unit with super hard bed, 2 tiny thin pillows, and owner has locked customers out of TV and microwave. Owner should probably reconsider if they actually want to rent their unit. It also needs major repairs on the master shower, better mattresses, pillows and blankets. Not hospitable at all. Just gross.
Réponse de Frias Properties of Aspen Snowmass
Dear Guest,
Thank you for taking the time to share your feedback about your stay in Unit 211. We are very sorry to hear about the concerns you experienced. This is not the impression we want any guest to leave with.
We have reviewed your comments with our housekeeping and maintenance teams, as well as the unit’s owner. While we have not previously received reports of odors, mattress discomfort, or appliance access issues in this unit, we take your experience seriously and are inspecting each of these items to ensure everything is functioning properly and meets our standards.
We’re glad to hear our staff made a positive impact during your stay, and we appreciate your kind words about them. Your feedback is valuable, and we will use it to continue improving both the unit and our guest experience.
We hope you will consider staying with us again so we can provide you with a more comfortable visit.
Warm regards,
Frias Properties