FFD Commercial Refrigeration Avis 

Bought a brand new display freezer from them made by Prodis. Be warned you need to buy a labour included warranty if your stupid enough to buy one of these or anything from this company. Read the reviews as we wish we had now, probably the worst customer services we have ever experienced. First of all it broke down after 3 months (lost about £600 of stock as probe failed), had to pay for a engineer report, then email that to them. They then take a deposit for the parts from you before sending them and will only return it when you ship back the old part. Was a farce over a less than twenty pound probe. Breakdown two was the hot valve and we again lost all the stock, had to get a engineer to come make a report, email that and then pay for him to come back and fit, as we didn't have a labour included warranty. The third break down within 7 months after we bought it was BOTH COMPRESSORS? So after 3 breakdowns and over £500 in labour, engineers reports and stock losses we asked for a refund or a replacement as this crock of C*** is not a product that is fit for purpose. They offered in reply that they will only supply the replacement parts if we pay £500 deposit and ship the parts back. Told us we cant do anything legally as it is a business to business contract and not covered by the sale of goods act. They will only supply the replacement parts if we pay £500 deposit and ship the parts back after at our expense. Would mean we would have paid out in excess of the value of the freezer in labour, gas and engineer reports, stock losses to fix a freezer that didn't last 3 months without failing. You have been warned.
Oh we did not lie about the request for £500
Recieved: 07 January 2021 11:37
"Good morning XXXX please see email from Prodis below, as you can see the old compressors have to be returned to Prodis, you can see they will charge us for these, we can proceed two ways, you can return the old compressors then the new ones will be dispatched, or we can take a deposit unitil the old ones are returned, please let me know how you wish to proceed thank you."

Excellent services from support team who are ready to help client any time.

I wasn’t sure whether to order from this website as I didn’t see many reviews here but I did and it was a really good experience. Received my order within 2 days and no issues whatsoever. Very good price and happy with the product. Keep up the good job!

The product we received from FFD was badly damaged as if it had literally been dropped off the back of a lorry. There had been an effort wipe it clean with an oily rag, as if it had been ex-display prior to that. Our mistake was not to unwrap the item the day we received it.. instead we waited to unwrap it as we needed to install it into a new bar unit. The company were indignant of the damage and refused to rectify the problem. Whilst they could argue the damage was not done on their watch, the state of the product inside was dreadful, and was clearly not new (as advertised). In our view this company is more concerned with making a quick buck, than delivering good service. AVOID.

Ordered some glasses and unfortunately one was broken upon arrival. Called them and got through straight away which is unheard of! Chap on the phone was really helpful and arranged one to be sent out. Arrived the next day. Amazing customer service. Highly recommended and will be purchasing from them again

My hotpoint freezer malfunctioned 1 month into virus lockdown and hotpoint were unable to help me at all.

On short notice i contacted FFD and asked if they had anything for next day delivery and they managed to get my a large chest freezer out for next day delivery. Luckily my food was still frozen from my hotpoint freezer and so FFD saved me about £1000's worth of food with the quick delivery.

Thank you so much FFD.

Excellent company, Steve served me and was exceptionally helpful, honest and professional.

Good range of chest freezers at competitive prices - one very happy customer.

Couldn't have been more helpful, we required equipment urgently and every effort was made to accommodate our request. Goods were delivered on a Saturday morning by a very helpful driver,

Would definitely recommend and will be using again when required.

I purchased an Elstar undercounter bottle cooler in December. Delivery was quick and efficient, especially after me correcting the error I made whilst ordering. A fortnight ago the fridge stopped chilling to the required temperature. I reported the problem and within 3 days an engineer came and identified there was a gas leak in the system. He ordered the parts which were delivered 2 days later and 48 hours later an engineer arrived to fit them. This was all done under the warranty on the unit.
I am extremely happy with the service I've had from this company and very impressed with the way they have sorted out the problem.

Delivered on time - product exactly what we wanted.

Initial discussion on delivery and size of unit.
Decided to downsize and thereby the delivery
might be charged , not that this was an issue .. Couldn’t have been more helpful In all aspects .
Bonus , cooler arrived early and doing a great job .

Fast and efficient service.would recommend anytime

This is a good company. Had problems when the chiller and freezer were delivered, Credit to FFD. Spoke to Steve, he and his teams response was immediate and first class.

Would recommend this company without any hesitation.

John Marris

Enid’s News

Hull

Will definitely use these guys again. They got me out of a tight spot with some equipment I needed quickly and at the right price. Had a slight issue that wasn’t FFD fault but Tracey in customer service sorted it quickly. Highly recommend. Cheers, Nigel.

Very pleased with all aspects of purchase...very good communication and truly great product.
Many thanks.

Very helpful, would definitely use again

I wanted to leave this review based on reading some others here which seem quite the opposite to my experience.

I initially placed an order with 24/7 catering supppies and after speaking with Tony in sales discovered they also sell refrigerators. A few days later I placed another order with FFD and I can honestly say that on both occasions they could not help me enough. Excellent staff and prices !

From the start to the very end of my interaction, I found them informative, helpful and customer orientated! Was my first experience with Fridge Freezer and will be using again going forward!

Excellent service, communication and delivery from this first class company. I have purchased several items from them and each time the experience has been impeccable.