Friendly Housing Avis 23

Friendly Housing is een uitstekende verhuurmakelaar. Het team werkt professioneel, is betrouwbaar en stelt de klant echt centraal. Van promotie tot het selecteren van de juiste huurder: alles werd soepel en zorgvuldig geregeld. Ik voelde me gedurende het hele proces goed ondersteund en werk graag opnieuw met hen samen.

Dankzij Friendly Housing kon ik mijn woning zonder enige zorgen verhuren. Het volledige traject, van een grondige screening tot de sleuteloverdracht, werd netjes en professioneel afgehandeld. Een deskundige en betrouwbare partij die precies weet wat ze doen.

Als expat was het vinden van een woning best spannend, maar Friendly Housing heeft me fantastisch geholpen. Snelle reacties, duidelijke uitleg en zeer professioneel. Ik ben erg tevreden.

I had a fantastic experience with Friendly Housing. The team is professional, approachable, and always ready to help. They guided me through every step of the rental process, making it quick and stress-free. I found a great apartment in Eindhoven in no time, and the support didn’t stop there. Highly recommended for anyone looking to rent or let a property.

Working with Friendly Housing was a smooth and worry-free experience. Their team communicates clearly, handles all the details, and ensures everything runs efficiently. It’s clear they have extensive knowledge of the Eindhoven rental market. I felt confident and well-supported throughout the entire process.

Friendly Housing heeft het hele verhuurproces super soepel laten verlopen. Duidelijke communicatie, transparant en erg vriendelijk personeel. Je merkt meteen dat ze veel ervaring hebben in de Eindhovense huurmarkt.

Renting out my property through Friendly Housing was completely hassle-free. They took care of everything, from tenant screening to contracts and key handover. The team is professional, attentive, and ensures a trustworthy tenant is placed in your property. I would definitely recommend them to anyone looking for peace of mind when renting.

Friendly Housing is professioneel, betrouwbaar en klantgericht. Ze nemen veel werk uit handen en zorgen voor goede huurders. Ik zou ze zonder twijfel opnieuw inschakelen.

Zeer prettige ervaring met Friendly Housing. Het team is professioneel, goed bereikbaar en denkt echt met je mee. Binnen korte tijd had ik een fijne woning in Eindhoven gevonden. Absoluut een aanrader!

Finding a home as an expat can be stressful, but Friendly Housing made it simple and easy. They provided quick responses, clear guidance, and personal support throughout the process. Their professionalism and knowledge of the local market made my relocation smooth and worry-free. I couldn’t have asked for a better experience.

IF YOU ARE A TENANT WHO HAS BEEN SCAMMED BY FRIENDLY HOUSING, PLEASE RE-POST THIS GUIDANCE IN YOUR REVIEW.

(The guidance explains how to claim back money from Friendly Housing. These are legal actions you can take without fear of eviction or any legal consequences, as tenants are protected by Dutch tenancy law).
-------------------------------------------------------------------------------------------------------
PART I: SCAM EXPLANATION.

- Friendly Housing illegally overcharge costs to unsuspecting tenants. In every Dutch tenancy contract, rental costs are broken down in 2 parts: Basic rent & Service costs.

- Basic rent: The amount of basic rent is determined by a list of criteria that the house has to fulfill by Dutch law. If these criteria are not met, then the tenant has the right to request rent reduction.

- Service costs: The amount of service costs for a student room is typically 70-80 euros / month, but Friendly Housing always charge excessive service costs. In my case they charged 240 euros a month. At the end of every year, the landlord is obligated by law to provide a settlement for unused service costs.
>Action: ''With the help of Huurteam Eindhoven, I claimed back 2600 euros in service costs for the period of 2 years, without having to go to court.''

- Website Charge: In every contract Friendly Housing charges 15 euros / month for the website. Dutch Legislation over rentals prohibits such charges. Every tenant has the right to claim these costs back.
>Action: ''I used the services of Huurteam Eindhoven who helped me claim back 645 euros from Friendly Housing, without having to go to court.''

- Withheld deposit: Friendly Housing withheld my full deposit after moving out, by making false undocumented claims about damages to the room (e.g. dirty curtains).
>Action: ''When checking in take photos of the condition of all items in the room and register them in an inventory. At the end of your tenancy, before checking out, a pre-inspection has to bee carried out where the real estate agent has to to notify you of what repairs need to made. Consult the Huurteam on how to prepare for the pre-inspection and document the condition of all items using photos. If Friendly Housing doesn't carry out a pre-inspection or falsify the condition of items at check out, you have the right to sue them (covering all legal costs using Rechtsbijstand: 150-250e) and claim your deposit + legal expenses back.''

-------------------------------------------------------------------------------------------------------
PART II: HOW TO GET YOUR MONEY BACK.

If you are a tenant of Friendly Housing, contact Huurteam Eindhoven (free legal support) to get advice on how to reduce your rent, get a refund of your service costs and claim back other illegal charges from this unlawful agency in 3 easy steps:

Step 1. Invite the Huurteam agent to inspect your house & room.

Step 2. Following from the inspection, the Huurteam will make a calculation for rent reduction, amount of service costs and further charges withheld.

Step 3. The Huurteam will send a legal letter to the landlord, and demand a payment otherwise the case will be forwarded to the Tribunal for a cost of 25 euros (for you). The landlord will be forced to reach a settlement and pay up immediately to avoid further legal expenses at the Tribunal (which are very high for them).

Take the registration fee but no response and impossible to get hold off by phone and do not respond to email. Apartments are advertised for several weeks and we applied but have not heard back. This starts to feel like a scam.

I've tried to contact them several times, but they would take a lot of time to answer or wouldn't answer at all. I paid for premium and still got no feedback. For this reason, I sent them an email complaining but they didn't seem to be any interested or worried. I'm very unsatisfied with this agency service. Happily, I found a room in a different platform.

Pas na betaling krijg je info dat je bruto inkomen 3 tot 4.5 keer zoveel moet zijn als de huurprijs.
En dat je 3 keer de waarborg moet kunnen betalen.
Betere en eerlijke informatie zou wel zo fijn zijn.
Maar alles om 30 euro te kunnen binnenharken.
Als je bij hen huurt kan je het inschrijfgeld terug krijgen.

Another company destroying the housing market, with 15m2 rooms going for around €1000. The fact that people still pay this doesn't justify these hefty sums.

My experience at Friendly House was life changing, the understanding, warmth they showed to me the very first day they picked me up from the hospital till the day I took my 9 month chip has been life changing.

Friendly Housing is a serious and reliable company. Their offices are great and professional. The Agency welcomes people, the website is excellent and works well. Cathy Konovalov, contact / sales person since two years, is exceptional. She is very customer-oriented, service minded, nice and friendly. She is a fantastic professional. I fully recommend Friendly Housing.

Friendly Housing acted professionally and efficiently by means of Cathy Konovalov. I could quickly arrange a visit and she guided me around in a professional way, showing me all ins and outs. Because of her i was able to conclude the contract in a short period of time and was able to start my rental period mid october 2022.it is a great appartment with a fantastic view. During my stay so far Cathy responded quickly, adequately and friendly on queries from my side. All in all a great experience