Frost NYC Avis 

I’m never again shopping there. I had placed an order then changed my mind next day so wanted to cancel and surprisingly order was already shipped. Then I had to move, so I called to tell them not to deliver because I changed address. Then I called FedEx to see where was the product and it had been sent back to shipper so I emailed Brenda to tell her that I just wanted to cancel the order and to not send it to my new address and just to cancel how I originally wanted. Then I chatted with someone two days later to make sure order is canceled. Funny thing a week later I get the item delivered and just left outside my house without no one signing it , the product was almost $2000 and it was just left outside my door. I was lucky no one stole it. I just mailed it back to them, I had to pay for the courier they couldn’t even provided me with a label. I’m waiting on my refund . Hopefully it goes through but overall the worst customer service. They don’t care about customer’s satisfaction and their product it’s over price for the quality. Definitely not recommending them to no one.

my experience has been good except delivery of merchandise. because i have to sign and I live in a private coop. They never buzz our apt to come down and they always write that no one was home to receive package. I also think the pictures of the name plates and the bracelets are very deceiving they look much bigger than they actually are. Your return policy is excellent you really do stand behind your merchandise.

The person that answered my phone call was great! She found out the information I needed to know about my shipment and assured me everything was good. Very polite and customer serviced oriented.

I bought a gold/ diamond chain. The process was pretty smooth. However I had several phone calls confirming my purchase which was strange. I think I spoke with 3 different people by the time I was done. Which was a little concerning considering I made the purchase online. I will use them again but Ill probably call and talk to someone to avoid all the weird calls.

My experience with frost NYC has been nothing short than great. From their customer service to their attentiveness. I worked with Lana online, who was very informative and Nick at the NYC location who was great as well. Definitely will be purchasing from them again.

Beautiful bracelet! Very happy with this purchase. I’ve been looking for this exact style. Safe and fast shipping!

I ordered a nameplate from frost nyc & it was everything I expected plus some! I love it so much & I wear it everyday!!

Lana(customer service rep) was very helpful with my purchase of a link chain and a gold cross. It looked just like the picture the price was good and I will continue giving FROST NYC JEWELER. MY BUSINESS.

Yall the best...

Awesome and professional experience from start to finish. Ms. Madeline mad sure I felt taken care of and understood.

Shipped fast and the jewelry was absolutely beautiful.

הזמנתי שרשרת עם שם והמבחר באתר היה מרשים. התכשיטים הגיעו אלי מהר, יחס אישי, מקצועי והתכשיטים ברמה גבוה! אני לא מפסיקה לקבל מחמאות (: ממליצה באהבה!

Excellent service, all of my questions were answered professionally!

I bought my self a chain an my wife as well and let me tell you WE ARE IN LOVE WITH THE PRODUCT!! IT IS WORTH EVERY DOLLAR MY NECK DONT STOP GETTING COMPLEMENTED ON HOW ITS FROZE🤣🤣😭🔥💪

I want to start off with I was able to get my item the day requested but I will never order from them again. The whole process was a mess from start to finish. The customer service was extremely awful. I saw positive reviews but the reviews that mean something is the ones I should’ve paid more attention to because literally was everything that happened to me. I was never contacted at a good time literally was 30 min from picking my item up at the time After I called 3 times to verify my appt just to get a call I have to wait 2 and half hours in New York in 10 degrees weather after driving 2 hrs from Philadelphia when I was literally arriving that my piece wasn’t done. I would highly recommend going to shyne jewelers but frost nyc is a no go. The website needs to be updated because the turn around times are not accurate at all. I got different promises my whole experience which stressed me out. Can’t talk to the jewelers directly and I wasn’t satisfied with my pendant after paying over 1600 for it. I will tell everybody please call to verify the item before purchase and ask specific details because what I paid for doesn’t look like what I saw online at all. When I arrived I even asked the lady is this it it don’t look like what I purchased literally told me call them if I’m not satisfied when I was at the office. There isn’t a show room that I was able to see literally sat inside a office like waiting room and was giving it and basically told go about my way. Literally horrible experience for a overpriced cheap item.
Update I received an email March 2,2022 basically asking me to change my review for a watch or partial refund I believe everyone need to see this and also think and look at how many reviews where actually falsified. And actually look at all the past reviews that’s bad and see how they are saying they where not in the system I will be including what I received and what I sent so you guys can watch out for this