furmoo.com Avis 

311
•
TrustScore 3.5 sur 5

3,5

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Lisez les avis des autres

Noté 3 sur 5 étoiles

I've brought approximately 7 pairs of Furmoo slippers over the years but find myself disappointed with length of time it takes, only ordered inners! Took nearly 6 weeks, Winter is nearly over! I know... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

The slippers I bought finally arrived and I love them. So well made, gorgeous colours and so comfy I haven't taken them off BUT, customer expectations need to be better managed at point of sale, not a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Beautiful bags, so soft, for a small bag, its really quite roomy, can fit a full sized wallet, inhaler, lipbalm and pens etc and some of my daughters items I get handed along the way. Got a free w... Voir plus

Noté 1 sur 5 étoiles

I'm totally dissatisfied with this company. Ordered I made sure to message that I needed them by a certain date. Was told I would definitely have them in 21 working days. Didn't arrive message and a... Voir plus

À propos de l'entreprise

  1. Boutique de sacs à main
  2. Grossiste en chaussures

Écrit par l'entreprise

Unique Handbags with a story. New Zealand Sheepskin slippers and cowhide handbags. Trusted by 80,000 + customers.


Coordonnées de contact

3,5

Moyen

TrustScore 3.5 sur 5

311 avis

5 étoiles
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2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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A répondu à 88 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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3,5

Tous les avis

(311)

32 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Love my Be Divine Tart Moodles

Love my Be Divine Tart Moodles

Absolutely love my purple divine tart Moodles slippers .
So comfortable, warm and well made.
Worth each cent. Great fit and the nz wool lining soon mould to your foot size
I saw them on instagram and ordered online . So no matter where you are , get your slippers from Furmoo !!
Quick delivery to Queensland Australia. Am very proud to support nz made products and companies

20 avril 2025
Avis spontané
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Réponse de furmoo.com

This is so lovely, thank you so much for leaving us this review. We are so pleased you love them :) X

Noté 1 sur 5 étoiles

Appalling, haven’t received what I ordered

Appalling, ordered slippers 7 weeks ago and still haven’t received. Communication from the company terrible, no proactive communication about what is going on.

2 février 2025
Avis spontané
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Réponse de furmoo.com

Hi Janet, I am sorry to hear your frustration. Your slippers were dispatched 2 weeks ago. I understand the team has been in contact with you, Tracking was also emailed through to you. As stated online these were a pre order, thank you so much for your patience with us :)

Noté 1 sur 5 étoiles

Read the entire website before you order or they've 'gotcha'

After I placed my first order for $318 USD, I get an email offering me a discount on my first order. I emailed and ask for it to be applied but was told it cannot be applied retroactively and that it could not be applied to sale merch. I might have purchased differently had I know about a discount that I clearly wasn't mean to receive since it arrived after my first order.

Their website knew I was logging in from USA; however, the order confirmation email with NZ dollars and not USD dollars (almost double!) and did not indicate NZ dollars.  So I had to send another email as I was concerned that I checked out at one price but the confirmation was another price.

So I am feeling uneasy about continuing and ask to cancel, and am told that an order that is barely 2 hours old will incur a 6% charge to cancel.  Their rep copied all their various 'we're covered' verbiage into an email and sent it to me. I went ahead and cancelled and came here to express my dissatisfaction with the lack of customer consideration.

12 janvier 2025
Avis spontané
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Réponse de furmoo.com

Hi Deb,
Thank you for your feedback. Totally understand your frustration. I understand the team have since resolved this for you with including the discount code on your order regardless of the sale items :)
We send out two order confirmations, one in our customers local currency, and another in ours ( NZD) Once orders have been placed, the items for order are hand made, once they are in production we can't cancel the order, so the 6% fee is there for this reason. Again, thank you for the feedback, it has been passed onto the team, and we hope you love your slippers when they arrive :)
Furmoo

Noté 5 sur 5 étoiles

Tote bag

Hello,just received my gorgeous soft cowhide large tote bag,have always wanted this leather as purchased one for my twin years ago from another outlet in Chch as originally from there.👍

9 janvier 2025
Avis spontané
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Réponse de furmoo.com

Hi Julie,
So pleased to hear you're happy with your bag :)

Noté 1 sur 5 étoiles

Unsustainable product who sources their…

Unsustainable product who sources their animal skins from cruel and unethical practises
AVOID
Choose kinder

8 janvier 2025
Avis spontané
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Réponse de furmoo.com

Hi Julie,
At Furmoo, we believe that the way we source our materials matters. Our commitment to ethical sourcing and animal welfare is at the heart of everything we do. We ensure that our practices align with our values. We take pride in the fact that all our materials are by-products of the meat industry. This means we do not support the raising of animals solely for their skins or pelts. By utilising by-products, we minimise waste and contribute to a more sustainable cycle of resource use.
Thanks!

Noté 5 sur 5 étoiles

Tibetian rugs

Tibetian rugs, i love, so soft and comfortable, i so love Furmoo and can't fault any of their products.
Just fabulous, wanted to display a picture but... Wouldn't work🥺

22 octobre 2024
Avis spontané
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Réponse de furmoo.com

SO pleased to hear this Maria. Thank you! :)

Noté 5 sur 5 étoiles

Tiebetan Sheepskin rugs

Bought the most beautiful Tiebetan sheepskin rugs from Furmoo. The quality is outstanding and so too is customer care. They are simply gorgeous. Thank you, have just had to order another. Cheers JT

9 octobre 2024
Avis spontané
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Réponse de furmoo.com

Oh Jude,
Thank you so much for your review! So pleased to hear you love your rugs.
Appreciate your order, and review!

Noté 3 sur 5 étoiles

My furmoo slippers cloth outer fell apart

I bought a pair of furmoo slippers about 3.5 years ago and it was instant love. Funky woolie blanket green colour outer and oh so snuggly lovely. Super comfy warm and toasty feet.
I’m writing my review now and have only given 3 stars because the cloth covering fell apart and my beautiful slippers became ragged and ugly. I’ve spent the better part of tonight trimming all the cloth off. I think the actual slippers will last me for life but the cloth that made them awesome, the point of difference of the brand: the outer retro blanket covering - sadly is rubbish. I think it’s acceptable that I would expect the outer to last as long as the slippers. Isn’t that the point of having a pair of furmoo?!
I wish I could add photos so you could see how they fell apart.

7 septembre 2024
Avis spontané
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Réponse de furmoo.com

Hi Iris,
Thank you for your review, so pleased to hear it was instant love. However, I am disappointed to hear the blanket has come away from the slipper. Unfortunately our warranty doesn't extend to 3.5 years, and it does come down to natural wear and tear, however we'd love if you could get in touch with the team so we can discuss further!
hello@furmoo.co.nz
Bree & The Furmoo Crew :)

Noté 5 sur 5 étoiles

Good customer service

I've had very good customer service from Furmoo. They are easy and fair to deal with regarding returns.

15 août 2024
Avis spontané
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Réponse de furmoo.com

So pleased to hear you think so - Thanks Maryanne :)

Noté 1 sur 5 étoiles

Handbag stinks

Hide handbag absolutely smells disgusting. It has like a dead animal odour. Cannot use it, waste of money. Had to get it out of my house because of the stench.

1 juillet 2024
Avis spontané
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Réponse de furmoo.com

Hi there,
We are so sorry to hear this, it sounds like the glue from manufacturing :( The team would be more than happy to replace this for you, if you could kindly get in touch with the team so they can assist you :)
hello@furmoo.co.nz

Noté 3 sur 5 étoiles

Sizes are larger than stated

Sizes are larger than stated. I purchased M for a size women's 7 and they were more like an 8.5. As I had purchased and held them for a gift outside the 15 days exchange period they would not be flexible with that. They were also quite loose fitting in the back and tighter in the front. Would not purchase again.

29 juillet 2024
Avis spontané
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Réponse de furmoo.com

Hi Colette,
I am sorry to hear this, we do have a 14 day return period ( which is flexible by a few days ) however please get in touch with the team so they can assist you exchanging these :)

hello@furmoo.co.nz

Noté 4 sur 5 étoiles

Love my Furmoo's

Love my Furmoo's! Always come back with new ideas and products. Great quality and an awesome team of people that share a passion.

20 juillet 2024
Avis spontané
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Réponse de furmoo.com

Thank you Tilly!

Noté 5 sur 5 étoiles

Furmoo addiction

Love love love Furmoo. Amazing customer service, every piece is unique and so dang pretty 😍 I've got several pieces now! Always get compliments on my bags or wallet when I'm out.

6 juillet 2024
Avis spontané
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Réponse de furmoo.com

Aww, thank you so much Amber, we are so happy to hear this!

Noté 5 sur 5 étoiles

Repeat buyer

I am a repeat buyer and have purchased multiple bags and slippers from Furmoo and have plans to buy more. The products are just gorgeous. While on one occasion delivery was a bit slow, it is to be expected with the nature of the products and communications with the company were great with quick responses.

1 juin 2024
Avis spontané
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Réponse de furmoo.com

Thank you so much Alison <3

Noté 5 sur 5 étoiles

I have SO MANY Furmoo bags and 3 pairs…

I have SO MANY Furmoo bags and 3 pairs of slippers! Their customer service is above and beyond! Fast shipping, amazing quality!

18 février 2024
Avis spontané
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Réponse de furmoo.com

Thank you Chantelle, so pleased to hear this :)

Noté 5 sur 5 étoiles

Furmoo is bloody amazing !

Furmoo is bloody amazing !
Where to began…
Staff are friendly helpful and just straight to the point. Every time I have emailed regarding an order they have communicated back within a couple hours with the most lovely helpful way.
The products are just fantastic I have probably too many Furmoo items now however every purchase I receive has blown my expectation 100% the quality of leather and cow hide is amazing and last for years, especially there slippers three and half years going on and I am still in love with my slippers.
So would I recommend Furmoo….. ALWAYS A MASSIVE YES

Thank you Furmoo team your all amazing 💕

17 juillet 2024
Avis spontané
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Réponse de furmoo.com

Such a lovely review, Thank you Teigan X

Noté 5 sur 5 étoiles

My Furmoo Addiction Began 2017

Been one of Shelley very first customers & my very first nz product ever purchased here as moved here from oz and she is a delight to chat with over the phone…
All my herd family purchases over the years since 2017 have been excellent & never had to return anything back.
All Furmoo products are made with
lots of LOVE ❤️

17 juillet 2023
Avis spontané
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Réponse de furmoo.com

aww thank you!

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