Futumall Avis 

Order on May 4, 2026. Order # 335872 : 2 roller caster oil bottles. When I track it reads not found.
Sent them a E mail yesterday no response. Want my full refund back into my account.

The product is great organic castor oil that I can roll on, the time it took to receive my item was very stressful. I received it on today, May 20, 2026.😩

I ordered a drain stopper. It was too small for my drain. Futumall understood, they told me to keep the drain stopper, and they refunded my money right away. I would definitely order from them again.

I was happy that Julia was so helpful in solving my problem. I was worried that I would be battling with the refund (which will take up to 2 weeks) but, if it goes through I will be a satisfied customer.

Package took a long time to be received once purchased. Tracking the package was extremely difficult and most times it couldn’t be tracked.

Futumall was able to help me with my refund of an item that did not work for me because of the wrong size. They were very helpful and easy to work with.

You all presented me with such Stellar Customer Service and handled my request immediately, and I'm very grateful for that. That's doing real satisfactory business. Thank you so much. I wish those drain stoppers had been just a bit smaller. They are very lovely, but were too large for my drain. I liked them a lot. Thank you again.

This is fraud. Someone has my credit card!
Ann Wilson

They were a little smaller than anticipated.
The way they were packaged they had a really bad smell for days.
Trying to get them to look more full was not that easy, some of the branches broke off.
We'll see how they hold up outside.

The Futumall support staff were very courteous,very understanding of the problems I was experiencing with my purchase , they very efficiently helped me to resolve my issue . I'm very appreciative for their help . Thank you so much Support staff!

Did not. Receive the package. Checked the shipping follow up the USPS said there was no street address. They said it was on the way.
Then said I would have to come to the PO to get it.

Accidentally made an error on my order, caught the mistake immediately and cancelled.

Customer service assured me that refund would be credited within 2 weeks... and it was!

Prompt, courteous service

The product did not fit into my sinks. I think it’s mainly made for tub drains.

Product looked amazing but was the wrong size. Hope to try another size.

I ordered the 5 pack. Watching your ads, I couldn't wait to get your product to clean my bathroom drains - both the shower (slow emptying) and the sink (same). I used hot water (175 degrees) followed by your product. First thing I noticed was your product didn't work as your ad shows...no foaming followed by the drains draining. I used 3 containers in the shower, followed by a 4th since the drain still wasn't moving any faster. I admit 1 container worked on the bathroom sink. Think I'll go back to store bought drainer.

Easy to use but only did one area with. Scratches because of very cold and rainy periods. Anxies to finish rest of car.

Product worked as advertised and was delivered relatively quickly.

Excellent customer support service received.