I have had super bad experiences with other forex brokers eg. USG etc until I come across FXPrimus. I have been with them for 5 years and I seriously do not understand why are there bad reviews on the... Voir plus
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Lisez les avis des autres
I started with Fx Primus many years ago. But , due to other commitments, there was a gap of a few years. Now I resumed trading at Fx Primus. My current account manager Mr. Sharif Kazi is very supporti... Voir plus
L'entreprise a répondu
Very solid and serious broker holding the highest standards in trading industry, being professional to its clients with brilliant services. They are many years in the business and will be happy to coo... Voir plus
L'entreprise a répondu
Positive :- - multiple types of accounts including ecn account - swap free account - good customer service - great offers /bonus Negative :- -spread: average - this is what i don't like :... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Trade FX online using our bespoke MT4 platform. Benefit from safe trading conditions including fund insurance, low spreads & global regulation
Coordonnées de contact
Vanuatu
- fxprimus.com
3,8
Bien
90 avis
A répondu à 40 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
They have best assist and good…
They have best assist and good financial platform.
27 août 2024
Avis spontané
Réponse : FXPRIMUS
Your positive feedback is greatly appreciated.
Should we be able to be of further assistance, please do not hesitate to contact us.
It's our pleasure and honor to assist where possible.
Kind Regards,
Support Department
FXPrimus
Dear Sharif
Dear Sharif
I wanted to take a moment to express my sincere appreciation for the exceptional support you provided in securing approval for my swap-free account. Your dedication, persistence, and clear communication throughout the process were truly remarkable.
It was evident from the start that you were committed to helping me achieve this goal, and your efforts did not go unnoticed. Despite the challenges, you went above and beyond to ensure that everything was handled smoothly and efficiently. I am extremely grateful for your hard work and the successful outcome.
Thank you once again for your outstanding service. It has been a pleasure working with you, and I look forward to continuing our collaboration in the future.
Best regards,
Savio Vaz
19 août 2024
Avis spontané
Réponse : FXPRIMUS
Thank you for taking the time to share your positive experience with us.
Your feedback will be communicated to your account manager accordingly.
If we can be of any further assistance, please feel free to contact us.
We are always happy to help where possible.
Kind Regards,
Support Department
FXPrimus
The support from FX primus and…
The support from FX primus and excellent account management services from Mr.Imran Hossain has motivated me to stick to FX primus, I have been using this platform for over 5 years now and has found it to be reliable and trustworthy...
9 août 2024
Avis spontané
Réponse : FXPRIMUS
Thank you for taking the time to share your positive experience with us.
Your kind words will be forwarded to your Account Manager.
If we can be of any further assistance, please feel free to contact us.
We are always happy to help where possible.
Kind Regards,
Support Department
FXPrimus
Réponse : FXPRIMUS
Thank you for taking the time to share your experience with us.
If we can be of any further assistance, please feel free to contact us.
We are always happy to help where possible.
Kind Regards,
Support Department
FXPrimus
your staff are great
your staff are great, she helped me in my preparation of my journey,
6 août 2024
Avis spontané
Réponse : FXPRIMUS
Thank you for sharing your experience.
We are happy to hear that you are pleased with the service provided.
If we can be of any further assistance, please feel free to contact us.
It is our pleasure to help where possible.
Kind Regards,
Support Department FXPrimus
My very nice acc manager Sharif
Very nice responsible and assist me to solve the problem i facing, hopefully my future processing also have a nice experience with fxprimus
30 juillet 2024
Avis spontané
Réponse : FXPRIMUS
We would like to extend our gratitude for your feedback.
Your kind words will be forwarded to your account manager accordingly.
Should we be able to be of further assistance, please do not hesitate to contact us.
Its our pleasure and honour to assist where possible.
Kind Regards,
Support Department
FXPrimus
Sineenad goes extra miles to help…
Sineenad goes extra miles to help guidance on password reset with draft write-up, which ease the internal support understanding of my situation and save me a lot of headache to get the issue resolved. Thank you so much and you are really a great asset to the team!
19 juillet 2024
Avis spontané
Réponse : FXPRIMUS
Thank you for taking the time to share your positive experience with us.
Your feedback will be communicated to the support agent accordingly.
If we can be of any further assistance, please feel free to contact us.
We are always happy to help where possible.
Kind Regards,
Support Department
FXPrimus
It is trustful broker and to be honest…
It is trustful broker and to be honest I have been using fx primus almost 4years It’s good broker and appreciate
2 juillet 2024
Avis spontané
Réponse : FXPRIMUS
We would like to extend our gratitude for your valued feedback.
If we can be of any further assistance, please feel free to contact us.
We are always happy to help where possible.
Kind Regards,
Support Department
FXPrimus
Premma, an a amazing account manager
I made a deposit to invest with FXPrimus a few years ago, but I did not yet do any trading till my current account manager, Premma encouraged me to start in March this year. She is very patient, trustworthy, hardworking, and has a positive attitude. She is a great employee and a gem to traders as an account manager. FXPrimus is lucky to have her. Thank you, Premma.
22 mars 2024
Avis spontané
Réponse : FXPRIMUS
Thank you for taking the time to share your positive experience with us. Your feedback will be communicated with your account manager accordingly.
If we can be of any further assistance, please feel free to contact us.
We are always happy to help where possible.
Kind Regards,
Support Department
FXPrimus
Grateful client review
The most attract thing i liked fxprimus is that you are trustworh broker and also you are highly responsive snd helpfull when it comes solving any problems,thank you fxprimus for the wonderful services you are paying
16 juillet 2024
Avis spontané
Réponse : FXPRIMUS
We are happy to hear that you are pleased with our services.
Thank you for taking the time to give us your feedback.
If we can be of any further assistance, please feel free to contact us.
We are always happy to help where possible.
Kind Regards,
Support Department
FXPrimus
FxPrimus has crazy spread
Thanks to the FXPrimus team for reaching out and resolving my issue. Also thanks to them for explaining the different prices from Trading View. From now on I will count on the price differences and the slippages during news times.
I appreciate your customer support. Thanks
12 juillet 2024
Avis spontané
Réponse : FXPRIMUS
Dear Sir,
Please note that your concern and inquiry was addressed by our Team and the relevant Departments and was responded to on Email with Ref Number_#1300907, where the below breakdown and explanation was provided regarding the issue you faced:
Upon investigating Order IDs 3533005 & 3533264, positions on EURGBP and USDNZD respectively, that had their stop loss filled during the CPI news release.
Please also be informed that SL on the 1st position was filled when the price rose from 0.84298 to 0.84370 and on the 2nd position when price itched up from 0.60908 to 0.61123.
Kindly note the following:
Sell positions originate at bid price and close at ask, while buy positions originate at ask and close at bid. Charts display the bid price by default.
In order to add the ask price >> right click on Chart >> Properties >> Common >> Add ask price.
However, the stop loss on both positions was filled at a different and worse price than the one requested thus negative slippage.
Slippage most often occurs during periods of illiquidity during:
- Market openings – 00:00 Server time
- Late European night and early mornings
- And other factors or high volatility due to:
- News announcements
- Economic events
- Or simply during sharp price movements.
Kindly note that if you do not wish to get slipped, you should either avoid stop loss and or should not trade during news. Additionally, Stop loss is considered a stop order and stop orders are not guaranteed to get filled at the price requested. Limit orders such as buy/sell limit and take profit will be executed at the price requested or a better than the requested one.
Your positions are executed correctly and we did not identify any issues with them.
Furthermore, we kindly urge you to refrain from using defamatory comments against our organization as we have tried our utmost best to accommodate you.
If you would like for us to arrange a call with your Account Manager in order to discuss the matter in depth, please feel free to revert back to us on the email thread and such arrangements can be made.
If we can be of any further assistance, please feel free to contact us.
We are always happy to help where possible.
Kind Regards,
Support Department
FXPrimus
So far so good
So far so good. Have been trading with this broker for few years. I haven't had any problem on deposit and withdrawal money. Although i haven't trade big lot yet, still using micro lot.
My account manager MD IMRAN HOSSAIN is very quick in responding to any question i had and he is checking up on me from time to time. So i can say the customer service is good.
12 juillet 2024
Avis spontané
Réponse : FXPRIMUS
Thank you for taking the time to share your positive experience with us. Your feedback will be communicated with your account manager accordingly.
If we can be of any further assistance, please feel free to contact us.
We are always happy to help where possible.
Kind Regards,
Support Department
FXPrimus
Wonderful service
I started with fxprimus very long ago and I have sudden gap. Now I started again because of great account manager Premma...she is good in handling clients needs and answer all enquiry with fast and accurate..Great job fxprimus to recruit such a great staff..thank you fx primus.
10 mai 2024
Avis spontané
Réponse : FXPRIMUS
We would like to extend our gratitude for your valued feedback.
Your kind words will be forwarded to your account manager accordingly.
If we can be of any further assistance, please feel free to contact us.
We are always happy to help where possible.
Kind Regards,
Support Department
FXPrimus
Réponse : FXPRIMUS
Thank you for taking the time to share your positive experience with us. Your feedback will be communicated with your account manager accordingly.
If we can be of any further assistance, please feel free to contact us.
We are always happy to help where possible.
Kind Regards,
Support Department
FXPrimus
Appreciation
I started with Fx Primus many years ago. But , due to other commitments, there was a gap of a few years. Now I resumed trading at Fx Primus. My current account manager Mr. Sharif Kazi is very supportive & helpful. I appreciate all his support & would like to continue trading for years to come. I will trade more seriously and regularly & I hope to get a positive outcome to generate reasonable income. Thanks a lot.
10 juillet 2024
Avis spontané
Réponse : FXPRIMUS
Thank you for taking the time to give us your feedback.
We are pleased to hear about your positive experience with FXPrimus and your account manager. Your message will be passed on accordingly.
If we can be of any further assistance, please feel free to contact us.
We are always happy to help where possible.
Kind Regards,
Support Department
FXPrimus
The customer support is amazing and…
The customer service team are amazing and supportive. Special Thanks to George matei
10 juillet 2024
Avis spontané
Réponse : FXPRIMUS
Your positive feedback is appreciated and noted.
Thank you for your kind words. Mr. George Matei will be notified accordingly.
If we can be of any further assistance, please feel free to contact us.
We are always happy to help where possible.
Kind Regards,
Support Department
FXPrimus
Guidance by Mr Md Imran Hossain
Guidance by Mr Md Imran Hossain. He showed makes me understand forex world. Good teaching and mentoring. FXprimus is the best tool for forex trading
1 juillet 2024
Avis spontané
Réponse : FXPRIMUS
We are pleased to hear about your positive experience with FXPrimus and your account manager.
Your kind words will be forwarded to Mr. Md. Imran Hossain.
If we can be of any further assistance, please feel free to contact us.
We are always happy to help where possible.
Kind Regards,
Support Department
FXPrimus
I personally realize Fxprimus provide…
I personally realize Fxprimus provide the most fast and informative service ever and specially needs to mention the name of KM Sharif for his quick and potential client response.
10 juillet 2024
Avis spontané
Réponse : FXPRIMUS
We are pleased to hear about your positive experience with FXPrimus and your account manager. Your kind words will be passed on accordingly. Thank you for taking the time to give us your feedback.
If we can be of any further assistance, please feel free to contact us.
We are always happy to help where possible.
Kind Regards,
Support Department
FXPrimus
Réponse : FXPRIMUS
We would like to extend our gratitude for your valued feedback.
If we can be of any further assistance, please feel free to contact us.
We are always happy to help where possible.
Kind Regards,
Support Department
FXPrimus
Had a great help from the support team
Had a great help from the support team
9 juillet 2024
Avis spontané
Réponse : FXPRIMUS
Your feedback and input are important to us.
Thank you for taking the time to share the above.
If we can be of any further assistance, please feel free to contact us.
We are always happy to help where possible.
Kind Regards,
Support Department
FXPrimus
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