FXPRIMUS Avis 90

I have been trading with this trade company for quite some time now, and I can confidently say that they are one of the best in the industry. Their platform is robust, intuitive, and packed with useful features.

Very helpful with withdrawals and a personal account manager who is great (Andreas)

I have been trading with this trade company for over a year, and I am extremely satisfied with their services. The platform is user-friendly and provides a wide range of trading options. The company's customer support is outstanding, always responsive and helpful.

I saw fxprimus on youtube. I signed up an account not know much about it, but after registering I had the member of the team called me and assessed me with a very think and still helping me with the platform.

I placed my funds with a Cayman Islands Monetary Authority regulated Mutual Fund, Praesidium Global which ceased trading on 15 July 2020. The fund went into liquidation and because there is no administrator or liquidator as it was such a small fund with only two investors they claim they cannot return any funds.
The fund was originally administered by Apex.


This fund had been set up just like most funds:


• Independent Directors, no affiliation to the Investment Manager

• Separate Administrator who controlled the Bank Accounts

• Investment Manager / Beneficial Owners

• Top five Auditor

• Top Ten Bank

• Prime Broker – FX Primus



On account of closing FXPrimus my last NAV statement was US$83 000.00. 

Perhaps posting here publicly will get a response. How can they legally just hold onto my hard earned cash? I have emailed them repeatedly and had a long conversation with their CEO who promised to help me … since that conversation NOTHING! They continue to hold the funds and won’t communicate with me.


Frustrated 


Carrie

An update to this post:
The CEO of FX Primus contacted me and made it clear that the funds are protected by regulatory rules and safe. FX primus cannot pay the money due to these rules.

I am not attacking or blaming FX Primus. I have no recourse but to point out FX Primus on this matter as the last remaining related entity.
I have been chasing this since May 2020. I have had no success or progress.
I have written over 20 letters, contacted ombudsmen all over the world, been at the throats of everyone and now, 3 years later, there is no one else to speak to.

What does a member of the public do when an investment fund no longer exists. My funds are "protected" and acknowledged in a safe FX Primus account.
What good is this "protection"?

I pose the question to anyone investing in these perfectly "safe" funds. What recourse do you have?
With no governing company (as it was theoretically liquidated) or directors, liquidators or fund administrators, why can FX Primus not pay over the NAV attributed to me, rather than just sitting on my hard earned cash?

Carrie

I just started trading with them. Good luck to me.

If you're looking for a broker partnership to enhance your business offering - FX PRIMUS is worth avoiding.

After successfully delivering good quality business to brokers for the past 3 years we decided to try out FXPRIMUS after our previous broker had regulatory issues and changes.

Constantly being told how good our business is AND that management is very happy with the traffic flow - our first two payments were received albeit weeks late as the management had to 'review profitability'. This consequenty delayed our payments to staff.

After this we were due to be paid on $8000 before they turned round and said the max we can pay you is $1000.

This company will go back on its promises and I wouldn't trust them.

Also the sales team can be very offputting for clients, even after mentioning that we wanted our clients on a NO CALL list except for support our clients were pestered to deposit more and sign up to their education and signals on more than one occasion.

Be careful dealing with FX Primus, they are the least professional brokership I've dealt with in the past 4 years.

Spreads are sky high. Customer support people are rude. Withdrawals take forever. Stay away from this broker.

I've written 3 emails with and gotten zero responses. 2 to support (weeks ago) that never got so much as an acknowledgement. 1 to withraw funds. No reply there either.

I've tried to add withdrawal info but when I do the button to submit stays grey.

Very unhappy!

As I was committed that I will have a swap free account, I opened the account only last month. Within one month, the swap is being charged on my trades which is disappointing.

Horrible customer experience.
i AM a VIP customer, but was treated very poorly.
I know my feedback doesnt make a difference or matter to you, but since you asked, please know that such services to your clients will not make your business be succesful. Yes i understand that the ceo or the owner will make money. Thats just it

I cannot deposit on my fx primus account..

Im in indonesia.. I withdraw friday night (23.00), and i received in monday afternoon (might be 15.30).
Nb : at indonesia time.
In first time im join primus (march 2020),the process is very fast (not like now).
Thank u

I am happy with the customer support service. I had an issue with login failures in my account. They are just the best. Good Support from Mr.Mohammad Faiz from Malaysia.

Very Fast response

Fx tranding is good and very realistic, And for beginners it's very easy to understand the concepts, the trending markets. In addition I can say its a best trading site where you can enjoy yourself without any doubt

Honestly the support system in FXPRIMUS has proven to be one of the best among the rest.I so appreciate the likes of thuli...and so many so many of the team who has been on deck 24hrs of the day providing solutions to numerous challenges across the world.I say very big thank you.

Responses and help are pretty fast, but honestly not that amazing. The provided VPS service is expensive but unreliable. News feeds aren't automatically linked to Meta Trader, I don't think there are even news feeds for individual pairs. I gave them 5 stars when I started but I recently switched to a real broker and realised just how bad fxPrimus truly is.

Good service. Narrow dynamic spread. Fast update