GAIL's Bakery Avis 

I do like Gail’s and really enjoyed their coffee but when one came to my local town and I was refused service because I only had cash I can honestly say I’ve never been to one again. Previously I only went to the one near my sons in London and he usually paid so never realised it was a cash free business.

I have been twice in the new Gail’s in Crystal Palace. I was impressed by the service I received particularly by 2 employees and the quality of the snacks.
I asked these employees their names as they deserve credit for their good attitude and friendly service . One was Mathew on Counter service and the other was Nathan who was cleaning the tables . I don’t understand why some people were so critical , I would say the Gail’s outlet is an asset to the Triangle especially as the hours 7am to 7pm are different from other businesses selling coffee and snacks . That area of the triangle was dead with only derelict outlets

The pastrami sandwich was the worst i have ever had. The meat has great lumps of inedible fat, while the dressing tasted chemical. I was so horrrified I asked for the ingredient list. And no wonder! Hand made possibly but full of chemicals and flavourings. Will never eat there again. Nor believe their ‘upmarket’ messaging. Junk food.

The staff, especially Angel, are always very friendly and attentive. I believe the seeded sourdough loaf to be the best around. While it is more expensive than other bakeries, the quality is there to taste which I don’t mind paying for.

I have to say im very disappointed of Gail in Kingston .
They use to be my favorite now its a complete mess with new team coffee burnt , returned and was made new one which was the same . On two occasions they totally made chaos with orders very rude and I will never give my trust or money to them

Das Essen war hervorragend, der Service sehr freundlich und hilfreich, besonders Iza-die Managerin
Pres Leistung Verhältnis absolut in Ordnung Ich kann die Bäckerei auf jeden Fall weiter empfehlen

Gail’s’ Wimbledon Village!

A new wave of excellent staff with brilliant customer service have changed the face of this Gail’s branch. Hannah is exceptional and great addition to the Gail’s family. The main barista knows how to make a perfectly “hot” drink which is not luke warm as is often served in other branches. She also takes great pride in making a hot drink for all customers. A huge appreciation for Hannah and the team who have given this Gail’s a much needed warm and cozy atmosphere!

Fantastic friendly service by all of the team, every single time.
I go into Gails St Albans almost every morning for coffee. The team are always welcoming and friendly. They know my order and it's made to perfection every time. Thank you!

Rude and unprofessional staff who act pretencious!! i was supposed to have free birthday gift and coffee in my app that i never recieved!!!

Overpriced tasteless food and drinks. I felt like I’ve been scammed.

Amaizing customer service at Gail’s Coffee in Gatwick Airport! Meredith and Max were incredibly friendly, attentive, and welcoming, even during a busy airport rush. Huge thanks for such an excellent customer service!

I visited the Wardour Street branch and was shocked by how poor the experience was. My friend and I waited more than ten minutes for someone to clean our table. She had already ordered and finished her coffee, yet none of the three staff members made any effort to clear the previous customers’ dishes.

When I went to the counter to order, the three staff members continued chatting among themselves until one of them abruptly asked what I wanted. The barista was quite rude, and after shouting that my coffee was ready, they placed it on the counter in a very dismissive way.

Considering how many competitors now offer much better service, I believe Gail’s should make a stronger effort to improve the customer experience.

I am giving 1 star because a lady appears to be a manager who was serving, was not aware about some information and I observed the behaiviour is offensive and rude towards the staff, I observed this many times when I visit the St.Pancras.

I went into Gail’s recently and never got the chance to sample their service or their food.. I quickly discovered that they refuse to take cash. Never going there again.

I've walked past Gail's in Harpenden high st many times, today I thought I would sample their coffee.
I wasn't impressed, typical Starbucks quality, my flat white was awful, no distinct coffee aroma, flavour was bland, tasted of coffee flavoured milk!
The ambience is too much like a kitchen. Bright lights and the sound resonates which doesn't make for a relaxing experience.

Unpleasant experience this morning..
I was about to mske my order just the appnwas taking me somewhere else. I ask for help as i never expiriance that before and what i got is no knowledge, the lady with short grayish hair and a round glasses made me feel like i am a inconvenience for her as the next customers where waiting.
I left with unpleasant feeling and will not return.

Went to the Gails in Cheshire oaks while the food was ok the place needs a dam good clean.
Not enough staff cleaning tables the metal trays with grim .

Ugh; Can I have my food as take away & eat in?

I thought you had an eat in price & a takeaway price?

But your staff seems to think that others can eat in without paying the eat in price.

Peter's Hill, London EC4V 4AU.
By Millennial Bridge

Way over priced , average food and dirty tables
Waterloo

Gail’s in Hove and also in north st brighton are spot on great staff and the food is great well done Gail’s.