Changed product name after sale
Sold a region-locked product that needed a TOS-breaking VPN to redeem, without clearly stating that this was the case on the product page, besides an incredibly vague note that "additional instructions for redeeming in your region" will follow, how does that make clear the use of a VPN will be needed? It doesn't - it's shady and the company knows full well it is.
Need evidence for such? After my complaint and dispute on PayPal they changed the name of the product to include "[VPN Activation]" and used it against me, forgetting that their order emails include the full title of the products purchased, where a mention of VPN is nowhere to be seen. Oops!
I was contemplating dropping the case as it's not worth my energy, but after seeing so many people here go through the same thing and then them emailing back to deny changing anything, that was the final straw - now it's about principle.
Give me my money back and stop deceiving customers to make your products seem more attractive. If it needs a VPN to redeem outside of a specific region, STATE THAT - don't drop vague hints and point to it as if you were being transparent.
Companies like yours need to disappear, there is no room for your deceptive business practices.
UPDATE: They continued to act like I'd missed obvious warnings (added after the sale) and made desperate threats to have my accounts banned and lawyers contacted, all to avoid admitting fault and doing the right thing.
The irony is if they'd just held their hands up and refunded me, that positive outcome could potentially have convinced me to return as a customer in future, here they lost their money and a return customer.
Because yes, PayPal obviously refunded me. This is a message to anyone else dealing with their bullying and harassment and thinking of dropping the case, DON'T. PayPal know a scammer when they see one and they will refund you, no questions asked.
5 février 2023
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