Gatehouse Supplies Avis 

I ordered Apollo replacement parts off of your website with the assumption that they were in stock and would ship out in a reasonable amount of time but after a week of waiting I was informed by their customer service that Apollo parts have a 2-4 week lead time. This information is not mentioned in the parts description and it should be as it definitely would have made me look elsewhere. I feel uniformed, mislead and disappointed. Not a good customer experience at all.

Opener was exact same unit that I had for operating entrance gate and they worked perfectly.
Had them in three days and glad to do business with you.
THANKS!!

You’re sending me the Survey before I’ve even gotten the product.

Items were stock at a great price and I received them within a week.

The lady I talk to was very pleasant and well experienced. And well be ordering in the future.

You asked how you did, so here it is: not great. I placed an order for a bracket on October 2nd. You took my money instantly — that part you had no trouble with. But here we are, over a week later, and according to your own tracking system, my order hasn’t even shipped. Not a single update. No movement. No communication. Just silence.

Why are you asking for a review when the order hasn’t even left your facility? That’s not just premature — it’s frustrating. It shows a complete disconnect between your customer service, order fulfillment, and automated systems. At this point, I have no idea if I’ll ever receive the item I paid for.

The least you could do is send an update or acknowledge the delay. Instead, it feels like you took the money and vanished. I shouldn’t have to chase down a basic order or wonder if it’s been lost in the void.

So how did you do? You fumbled this — badly.

Update: We did receive the package! An update is/was definitely in order. Realistic lead times will also significantly help with client frustration.

I ordered the product from a competitor and received in 3 days after the order.Folks the items that you are selling have a direct impact on our clients security. You obviously realize 2 weeks with a gate outnof service could have a major impact on our clients property.

Gatehouse Supplies is a great resource for my job's parking access. I can count on them to process orders quickly, helped as always by their fantastic customer service. I highly recommend their products.

Item was ordered on 9/30/25 and as of 10/8/25 it still was not even in transport yet. If you are not going to ship an item for more than a week then you need to list it as out of stock and with an estimated ship date. This delay has impacted our daily truck shipments of products.

Awesome communication skills. Called and informed us about everything. Product exactly what was needed.

Easy to navigate, received item quickly

Great product, fast shipping!

The order process was easy, I received the product on time and it worked exactly like I expected.

New control board came quick and as ordered.

Great customer service. Rep was knowledgeable and very helpful.

when i ordered it said I would get it 9-1-2025 finally got it 9-8-2025 gate wide open for 7 days

Not great, I was not informed that the part I ordered was on back order.

Product fit well easy and quick transaction

I was having trouble with my SL3000UL Gate box having a mind of it's own. Closing spratically. I talked to Tech and he advised the fix. We installed today. Easy to change out both circuit boards. As of right now, the gate works. I will hopefully know if we fixed the problem within a few days.