Royal Dutch GazelleAvis 

I have been looking a the Gazelle Ultimate c380+. The bike checked all the boxes - a premium bike for sure! After my previous experiences with the ez flow, I had expected great things - until I looked closely at the rack. What a mess. It is too small for most anything useful, but far worse is the absurd triangle shaped tubes. Nothing fits it. I have a fleet of panniers that all use various hooks and catches and not a one of them will fit on this rack! The rack is deeply integrated into the bike and cannot be swapped out. Only Gazelle branded bags will fit - an offensive example of marketing at the expense of the consumer with a total disregard for the consequences for people and the planet. Am I supposed to just dispose of my old bags just to buy new ones that fit this proprietary rack! A total show stopper. It has really shaken my confidence in Gazelle as a company.

I'm in love with my Medeo T10! I purchased this bike from a LBS almost two months ago. I prefer long-distance rides out on the open country roads. The longest ride I've completed so far has been 94km and with moderate hills. I was very impressed with the battery life, I selected mainly Eco and Tour but used Turbo only when absolutely needed. What I joy to know that the battery is capable of the distance and the climb. Recently I took the bike off road and was thrilled with the experience on flat terrain; one day I may up my game and head for the hills. I like that I can switch the front suspension for the type of ride I'm doing. Also, for my city riding, I like the three gear at a time downshift. This bike has allowed me to cycle to places where I would have not been able to ride before. I am very happy with this purchase; yes it was more than I would have ever thought I would spend but I have not had a moment of buyers remorse.

Growing up in the Netherlands, in Dieren, home of the Gazelle factory, more specifically, I have always used Gazelle bikes to commute with. When we moved to the US, some 20 years ago, we brought our bikes. However, the lack of a reliable and safe cycling infrastructure and a hillier area than I was used to, made me drop biking as a mode of transportation pretty quickly. My lack of exercise caught up with me over the years and because the cycling environment has changed so much for the better, I started researching e-bikes last summer. I couldn’t be happier to find out that Gazelle had entered the US marked and after comparing several models, I settled on an Ultimate C8. It is a bike that handles incredibly well, considering the significant weight of an e-bike, but it leaves me the choice of how much assist I want on my 22 mile commute. The bike comes pretty much ready to commute, with lots of accessories that other brands require you to buy separately. Add an additional lock and some panniers and you are pretty much good to go. I ended up swapping the stock grips for a more ergonomic pair, and also added a mirror. I have put on 700 miles since I purchased it late June of this year, and I am convinced it’ll serve me well for the next I don’t know how many years. All of my previous Gazelle’s have held up well and and I am counting on this one not being the exception. Yes, they are expensive, but you get what you pay for; a very well-built and reliable e-bike.

Great bike. No problems after 1800 miles. Range estimates accurate. My large Medeo T10+ may be a little big for me since seat has to be set low for my 32" inseam.

I purchased my Gazelle Arroyo C8 HMB in July 2018. It was my second e-bike. My first was Public Mixte framed bike, with a BionX motor in the rear wheel. When BionX went out of business in North America, I no longer felt comfortable holding on to that bike, as it was no longer supported, in terms of updates or battery replacement. In addition, as I was getting older, I wanted a true step-through frame, which the Arroyo had.

There is a lot to love about this bike; It is smooth to get on and off of. One can dismount by simply stepping across the wide entry point. This bike has an Intuvia display, which sits right in the center of the handlebar, and is easy to read. If you don’t want to reach to the center, there is also a basic controller near the left hand. Also, at the left hand, is a built in bicycle bell, which is not startlingly loud, but definitely noticeable from some distance back. The right hand shifts the eight gears, which are internal, and smooth. It is best to pause pedaling for a moment while shifting. Unlike a derailleur, it is easy to change gears at a complete stop, which is nice when stopped at a stop sign or light.

The chain case is completely enclosed. so it’s easy to keep dirt and mud off of the chain, while also keeping pants or skirts quite clean, no matter what the weather. The Intuvia controller allows the rider to turn the headlamp and tail lamp on and off. I haven’t done a lot of night riding, so for my purposes it’s adequate. If I regularly commuted after dusk, I would probably want a brighter headlamp. The stock tires that come on this bike have a wide reflective stripe, so I have not worried about being visible on dark days. When time comes to replace the tires, I will definitely be looking for that again!

The fenders are sized to allow tires that are wide enough to be comfortable on city streets (even with some potholes), and the fenders extend far enough to be protective to the rider. One would expect this of Dutch design. They get a lot of rain!

One of my favorite features of this bike is the shape of the handlebar (slightly swept back), and the fact that it is adjustable with no tools. This means on a longer ride, it’s possible to adjust at a moment’s notice, from fully upright, to a bit more streamlined.

I’ve started my review with all that I like, now I’ll finish with some criticisms: Very quickly after getting this bike, the Intuvia display started flopping over. Eventually the mechanic put in shims, which have fixed that problem, but now it’s nearly impossible to adjust the angle (which is necessary when adjusting the handlebar position.)

One thing missing from this bike is a dedicated spot for a water bottle. I’ve tried different adapters, but so far have not found anything that felt comfortable and secure. It’s not a big deal, but it would be nice to have. In my commuting days, I rode ten miles each way, and a water bottle was an important part of my equipment. Nowadays, I slip a water bottle into my trunk bag, or pannier, but that is space that I’d rather give to a jacket or snack!

Shortly after I reached 1,000 miles on the bike, the rack which holds the battery broke. It looks like a very sturdy rack, but in fact the battery was supported by one flat piece of metal, which broke in three places due to fatigue, leaving the battery dangling within the rack. This has since been fixed with a much more solid rack.

The worst thing about this bike is that my particular bicycle will not stay powered on. It will randomly turn itself off, sometimes after hitting a small bump, and sometimes on a perfectly smooth stretch of road. I have had this bike into the shop before and after my shop’s warranty period, and every time it seems the problem is fixed, but then it quickly returns. My bike has currently been in the shop for a full month, and is still not fixed.

A number of fixes have been tried: running software updates, which help temporarily, until they don’t. I’ve gotten a new Intuvia display. That didn’t help. Now, I’m told that there were a small number of 2018 Arroyo models that were badly put together, with a cable getting crimped, and mine is one of them. Apparently that cable is next-to-impossible to obtain, because a month on, I’m still waiting.

I’ve reached out to Gazelle and to Bosch, and no one has ever gotten back to me, to address my issues. Since both the rack issue, and the unexpected shutting off are known problems, why was I, or at least my bike shop not notified, so that appropriate and timely fixes could have been made. I am now faced with owning a bike that I no longer can trust, and could not in good conscience sell as a used bike.

4 stars for bike; 2 stars for customer service = 3 stars.

I’ve had my Ultimate T-10 since Oct 2020. So far I have 12400 Km on the Gazelle with NO issues. I’ve only replaced the front brake pad, the rear tire and the chain, amazing. A Gazelle is more expensive than an ebike made in Asia, but no comparison to the quality of the Gazelle. I love the riding position, no sore back like I get from my non-Gazelle ebike. The Gazelle line up is rated within the top 4 for bikes in the world. It is worth getting a high quality bike, a lot of less frustration with things going wrong on a cheap bike. Finally, customer service, my dealer has been amazing. He spent 45-60 minutes walking me through the features and making adjustments to the bike to fit me. The Ultimate T-10 has been worth every penny, I can’ say enough.

Hej min kæde har været hoppet af 3 gange og har været hos cykelsmeden 3 gange og nu er den så sendt til holland hvor den har været siden 11 februar og den er stadig ikke kommet tilbage endnu,,, har snakket med dem i holland og den skal testes i næste uge ....lang tid at undvære sin cykel i 2 måneder total dårlig service
tror desværre aldrig at jeg skal have gazelle igen

En virksomheds selvforståelse kan aflæses udfra deres valgte markedsføring, de narrativer eller clicher de vælger at bruge om sig selv, OG ALDRIG HAR VIRKSOMHEDERS STUPIDITET været tydeligere.

Man lader en sygeligt retarderet og suicidal forstyrret yngre kvind, race usikkert som en flaskepost i høj sø, op imellem to tætte rækker biler og opføre sig som den mest tomhjernede dulle med et massivt døds ønske.

Denne reklame kunne også være en poster for yngre kvinders beviselige og statistiske overrepræsentation i højresvings ulykker i Kbh.

Men hvorfor disse "blond gazeller" distributører, vælger denne type hjerneløse modeller, som deres målgruppe, markerer et nyt yderpunkt for reklamebranchens uendelige mentale svagheder.

Gud ved hvilke tillægsværdier man har kunnet se, i denne topmålte ansvarsløshed og total tåbelige selvskade forventning.
Det er som om at "blond gazelle" net-hittet, bliver mere og mere symptomatisk, for de her ubehøvlede og arrogante personer bag "aktiv dødshjælps promoveringen"

O tempora o mores

Jeg kan godt få batteriet af min Gazellecykel i forgaflen, men det tager min. 15 minutter at får det på. Til sidst skal det bankes på plads.

Kære Gazelle. Jeg har forgæves forsøgt at finde en mail-adresse. Den fremgår ikke af jeres hjemmeside. Derfor denne besked via Trust Pilot:
Vi købte to el-cyckler hos Strandvejens Cykler i Hellerup den 29.4.2016. Først var der et problem med den ene cykel, hvor motoren gik i stykker. Da det var lige inden for 2-års garantiperioden, fik vi en ny motor. Nu er den anden cykels motor gået i stykker. Cyklen har kørt cirka 3.000 km. Det var cykelhandleren, der konstaterede, at motoren var ødelagt og han tilføjede, at han havde haft mindst 10 cykler af samme mærke, hvor motoren var gået i stykker. Mit spørgsmål er nu – kan det virkelig være rigtigtig, at I sælger cykler, hvor motoren ikke holder? Det har kostet os omkring 6 kroner per kørt kilometer. Jeg kan i øvrigt se her på Trustpilot, at jeg ikke er den eneste, der har haft problemer med jeres cykler. Jeg går ud fra, at I på denne baggrund er indstillet på at give mig en erstatning? Jeg må ikke skrive min mailadresse her, men jeg vil gerne sende en kopi af kvitteringen for cyklerne. Jeg ser frem til at høre fra jer!
Mvh.
Marianne Sommer