InXpress UK Avis 

Charged for return parcel to the sender £26 something and lost it. They did not provide printable label to us, said the driver will bring the label. And he did not! Parcel worth £1000 is lost without any trace. InXpress has promissed to help with lost claim but seems doing nothing. More than 3 month passed with no updates. They didn't even refund £26 they charged for lost parcel. Won't recommend this company

We have worked with InXpress for 2-3 years.
Customer service has always been great.
Unfortunately recently we were charges for a customs charge when the customer "refused to pay", typically the goods are returned to sender but UPS decided to delivery and charge us 3x the shipment cost plus another £73 to reverse the charges.

For some reason we weren't told about this charge which should've been flagged. more so the accounts were no help I had to ask how this can be reversed.
I would suggest checking your invoices as you will not be made aware of any extra charges by them.

3 boxes not delivered to the requested and agreed address.
No proof of delivery on any of the packages despite being a requirement.
Justification of the carriers failure to get proof of delivery. Requesting the customer to get CCTV to prove where product was delivered. I was under the impression I hired a courier company to collect from A and deliver to B, so why I am being asked to make up for the failings of the service provider.
Minimal feedback from Inxpress, no sense of priority for my goods and the loss of face I suffered for telling customers product would be with them soon, those 3 boxes have not shown up and Inxpress had the audacity to try and charge me for non delivered product.
Somehow in an email today it is suggested that it is on me for not helping to resolve. Perhaps I should have waited day and night for the courier.
Customer service No
Accountability No

Supposed to arrive on December 13th. Package Lost and worst of all, No Answer. Last contact on Dec 23nd and I still dont know where my shipment is.

Prompt and safe shipping of delicate apparatus next day throughout UK and fast across the world was a major challenge and a worry. Until someone recommended inXpress, which is like having an expert in-house, full time. For free. The savings are also substantial. We now deal with Stephen & team who have taken over the Glasgow depot. Thank you guys!

Very Helpful and Second to none customer service.

Always a quick response and clear professional advice with shipments!

I have been dealing with Paul from the Swindon branch and has been exceptional to work with, assisting me with any queries i had and extremely prompt on responses. I have tried numerous courier services in the past and none have even come close to how InXpress operate with their simple, stress free and quick delivery via the web portal to book and compare quotes! I have been looking for a company like this for a very long time and glad i found them.
Could not be happier with the service they offer and will definitely recommend.

-James, Franchise 156

Inxpress are worth their weight in gold!
Nothing is ever too much for them. The help they have provided us with customs is 10 out of 10!
I have never known a company to answer the phone as quickly as Inxpress do and they are all so friendly and helpful.
We are a business that sends high-ticket items, and when arranging a same-day, door-to-door delivery, the service was impeccable.
I cannot recommend inxpress enough!

I have been working with them for 3-4 years, but their service has gotten worse over the years. I set Collettion, the time intervals are certain, the driver arrives 3 hours after the appointed time (but of course he didn't). I talk to customer service, they say we will look at it and call you back, but no one calls. After repeating this situation 3 times (off course they don't calling me I call them day by day) , a representative says that the driver will be there in a hour he is on the road, but of course such a person does not come for the collection. They don't have any system, they don't have driver tracking, they don't have a concept of time, if you work with these guys, your own system will crash. We are sure that it will definitely give you a headache.

InXpress Derby have been excellent. There have been a couple of issues with DHL however, InXpress have been quick to resolve, even going so far as calling our customers direct to explain delays etc.

Natalie and the team are amazing and we intend to work with them in the future.

Shocking service. Promised the earth but collection drivers failed to turn up on many occasions, despite promises.
Worst no show was 4 days in a row..
Watch the failed collections as they will still charge you every time

I want to express my appreciation for Jacqueline's outstanding performance. She is always extremely helpful and supportive throughout. Her positive attitude and willingness to assist makes a huge difference and she consistently goes above and beyond to ensure everything runs as smoothly as possible. I'm grateful for her dedication and hard work. She truly is an asset to your team.

I work for a family owned car dealership, using InXpress for deliveries for our website orders.

We had a tricky situation with an overseas customer and Kim was unbelievably prompt and helpful resulting in the customer receiving his order within the time he needed.

Thank you Kim for your service as always, even the small queries are always answered immediately. You have been so helpful as was Bethany who handled our account before.

Great service ladies!

We are a small business based in Bristol and have been using InXpress Swindon for a few years now. Mostly for international exports and imports. Some of these have been complex and we have needed extra consideration for precise delivery arrangements. In these situations we need good customer service and somebody we can speak to if we have a problem. Kim has been amazing in this role, providing excellent communication at every stage. Always double checking the details and following up on any extra action required. An excellent service.

The rare occurrence a cold call was worth listening too! Promised a lot of things I was skeptical about and delivered on all accounts and more!

An awesome company with even better staff!

We are a north Lincs based company that deal with the Swindon office of Inxpress.

An amazing tool for those wanting to ship anything anywhere, excellent customer service from all staff who regularly go out of their way to provide comprehensive info on how to use the program and trouble shoot any issues.

I would like to particularly mention KIM DAWES and her flawless customer service. I ring far to many times with issues I've often created myself, her polite upbeat attitude should be used as an example for all of those working in the customer service sector and goes above and beyond to ensure the job gets done! (Including explaining how to use my own computer over the phone haha!)

I have been dealing with Kim and Paul from the Swindon franchise and both have been exceptional to work with. I could not recommend either of them enough with been extremely helpful and going as far as updates on shipments as they progress.
Could not be happier with the service they offer, top notch to them both!
-Phil

New finance leadership have been far too heavy handed which has resulted in an exodus of senior finance people.

The team at the InXpress Birmingham South Office are great! They successfully helped us through several sales peaks and are great to work with!

Thanks Alex, Charlotte, Katie & the rest of the team!

I always have and on-going support and excellent customer experience with Inxpress. Melissa, Duncan and Wendy were particularly outstanding. They always keep me well-informed throughout, especially with any delays or additional information needed.
Their communication is always clear and consistent, making the entire experience stress-free and pleasant
Highly Recommend!

The team at InXpress are professional, helpful and polite. They go above and beyond to help with any problematic situation until it is resolved, keeping us updated along the way. Thanks to Melissa, Duncan and Wendy in the South West who we highly recommend.