GDF Studio Avis 2 042

Ordered an Atlas cabinet on Feb. 17th. Cabinet arrived with a damaged side panel, and I submitted a service claim with the company. After 11 days of back and forth where the only suggested resolution was providing me a 20% discount and sending a video demonstrating how I might hammer out the dents in the damaged panel, I was told my only recourse was to return the item for a refund, and buy another.

Bought the Isiah pouch swing with stand price was 579.00$swing was assembled end of march nice swing but by July it is already cracking and splitting and they are not making good on this swing so I recommend no one buying this because it is crap and will not last

Bought a pair of wicker lounge chairs, large and sturdy appearing, ~$450 for the pair, and less than a year after purchase, having been used only a handful of times, one of the lounge chairs is falling apart. It will be trash very soon. It is obviously out of the return window for Bed Bath & Beyond, from where I purchased them, so went to the manufacturer for assistance. Conclusion, after appealing the first decision, nothing will be done, and I'm just out a little over $200, after less than a year of very little use! Garbage! And garbage customer satisfaction support. 👎👎

I bought a fire pit 14 months ago for a second home. It was used less than 20 times and now the knob doesn’t turn. Since it’s broke just outside their 12 month warranty, I have a very heavy piece of junk to get rid of. It should last longer than one summer. They do not stand by their products, probably because they know their products are junk. Buyer beware. I would think 100 times before I buy anything from this company.

I bought the beige set less than a year ago and now, one of the chairs' gold trim is fading off. The armrest section of one of the chairs is showing discoloration to the point where you can see the silver/metal color. 
I reached out to Support, and the only answer I got was, "we can't assist with this request as it is not under warranty". Not even a "how can we make this better, or giving the option to buy that section only". I was not looking to replace both chairs nor return them. I was even willing to buy the gold section if it was offered or sold to replace the defective chair. The discoloration is only happening to one of the chairs. We only use them as decorative side sitting, not everyday sitting, so clearly defective. 

Our company was their affiliate on the Impact affiliate network. GDF Studio did not pay earned commissions.

Company declined a replacement unit after 2 years. They do not offer parts to fix the poor quality furniture they offer. My product peeled and broke. Basically it’s a throw away furniture company with no parts offered

Stay away- Terrible customer service. Sent us a broken chair. We offered to keep/ fix the chair but we would like to order another chair set. Their offer was to give a 5 percent discount and us to pay full price for the broken chair😂😂😂

Excellent customer service and communication. We had an issue with a product and they rapidly responded and corrected the issue. Thank you. Will definitely buy from them again.

GDF studio purchased supplied outdoor fire pit is a fire hazard; metal support stand rusted causing tank to collapse. Not durable. Was covered and lasted only 2.5 summers.

- Will forward pictures of collapsed, rusted propane fire pit support based upon request.

- Metal not water proof. Unit was covered 100% when not in use. Costly mistake.

I have tried to get ahold of someone multiple times to be refunded for unsafe defective chairs. Do not buy products from HOUZZ or GDF studio. They have wasted so much time.

absolutely horrible return process & customer support - I would NEVER buy anything from this company again.

In 2020 I purchased Tyrell Outdoor Grey Finished Larch Wood Swinging Loveseat. The wood did not stand up to the weather. Within 2 years, one slat is split in half right down the middle. The arms are cracking at the bends, one much worse than the other. I did not seek replacement or return, only that the damaged pieces be replaced, as shown in the pictures. After first getting a runaround from everyone I have interacted with, the company sent me a replacement swing, so I am happier than before about this product.

I need to return my complete order because after a month of using it, the outdoor couch we got is coming apart at the seams, and the egg chair we got will not stay in its place and as a result keeps hitting the bar when swinging. I got in touch with them to return and they want me to just place everything outside to be picked up. Cannot trust for these not to get stolen. Chatted with someone else and they said they donate everything. So why not just give me my refund and save me the stress! I can leave it out without worrying it might get stolen (they definitely will get stolen).

07/16/2022:
So we received a call that a second driver was to come by to pick up the items over the weekend, his name was Daniel and this time he had an actual GDF Studio van whereas the first drive came in a non-labeled huge white truck. He showed up the afternoon of July 9th and I told him that the merchandise was left outside and it was stolen. I told him that we knew this would happen but the return service lady told us that was the only way. So now we have no furniture that we paid for and a charge on my credit card that won't be refunded. This is unacceptable. I would like a full refund of this order immediately.

Do not buy from this company. False advertising on their fire pits. Claim they are gas when they are propane. Plus $160 more expensive on their website than on Walmarts website. When I asked them for a return or credit, you have to pay freight back and must be returned in original box. They don't give credits to keep product.

We are returning this horrible sofa and we are not being provided with a pre-paid shipping tag. This whole experience has been awful starting with the shipment coming in two boxes and the shipper only giving us one tracking number. They then said that the shipment was complete causing us a headache. Days later we receive a second box and its like we were supposed to know. Now, this sofa is about the worst thing we've ever experienced. We can't believe that this company is making all this furniture prime and recommended. This piece of furniture and the two chairs we also bought forced me to become an semi-expert in furniture construction. The problem is that somebody forgot about the concept of comfort. You don't need over the top comfort, but just a little would be great.... and there is none. These people did not design these pieces of furniture with any form of "comfort" in mind. It was strictly, how can we throw a little foam, some wood, and some coverings that look vintage classy together and make some money. Somebody forgot about the functionality of things called chairs and sofas. Anyway, we are returning this so we can get our refund and never bought any item again from this company.

They delete from their site reviews critical of products. I saw my 2 star review posted and deleted by the next day leaving 3 glowing reviews. The low review count should have been telling. They also sell a warranty against defects for brand new products? Avoid or be very leery of the handful of great reviews you will find.

Great support, fast delivery. Love it, specialy their promotions 😀

I purchased a Lycus Faux fur bean bag. This item was not as advertised, the cover sheds like crazy and the interior cushion never opened “fluffed” out properly. I requested a return, they told me to donate it to charity, great cause but not my responsibility to make those arrangements. They were also rude enough to suggest that I purchase return packaging at FedEx, after spending countless emails trying to resolve this issue. They finally arranged for pick up on 12/2, now I have to keep this shedding item in my home for over a month. I explained that my wife is pregnant and is due 12/7, what will happen if I’m not home? Their return policy states free and within 90 days, be careful as their customer service reps are trained to give you the run around. I’m going to wind up
disputing this charge and throwing this garbage item out with my trash. Problem solved.

Update 11/15:
Gdfstudio has finally refunded this item. The customer service rep sent us a message, they still recommend that we donate or gift this item rather than throw away. Now that this issue has been resolved, I will wind up donating this item on my time.

Shipping was surprisingly fast which came in two separate shipments as was clearly identified in their advertisement. Assembly was easy and all pieces fit together perfectly. The only issue was two chairs had some sharp burrs that were overlooked in the finishing process. GDFStudio offered to replace the products at no cost. Since it only takes a few minutes to file or sand down the spots and I didn't want to wait for replacements, I requested they send me some touchup paint. They didn't have any but at my option agreed to compensate me or replace them for my trouble and buying a can of spray paint locally. I opted for compensation without stipulating how much. I was both surprised and pleased with the percent reimbursement they sent me. I will gladly do business with them again.