GDF Studio Avis 

If I can leave zero stars I would do it.This company is awful.Bought two egg chairs in May and expected delivery around July 2nd.Now I got an email the next delivery would be July 20 and Never to come in my house This company is a not to be trusted.If I only knew they will be playing with me.People DO NOT BUY from GDF STUDIO

DO NOT ORDER FROM THIS COMPANY. Received exterior chairs very quickly but still waiting for the table. GDF is blaming FED EX and FED EX is blaming GDF. Called and spoke with someone said he would generate an email to us and it never happened. Said that FED EX did not pick up the table but then said they had them in stock and they may put a new order in. Tried calling and left a message no one called back. Ready to call our credit company to report this as a fraudulent company. Never dealt with a company like this before. BUYER BEWARE!!

It takes multiple days to get a response from customer service via email. The phone number doesn’t work I would hold for 15 or 20 minutes before being transferred to voicemail and then hung up on. A tracking number was created for my order but my order was never given to FedEx until 10 days later. HORRIBLE EXPERIENCE!

I am extremely disappointed and dissatisfied with the merchandise. These outdoor patio chairs which I thought were wrought iron from the picture. When I received them in the mail they came in a box, assembly required with screws and nuts. For the price I could have purchased two wrought iron chairs that were one piece molded chairs. It was too much trouble to try to return this item so here I am stuck with these two chairs that probably won’t last a year. Would not recommend Company for quality and price.

I am extremely disappointed with the non-existent customer service of GDF Studio. Anybody purchasing anything from them should read this and exercise extreme caution. I have sent three emails to cancel an order -- the first within minutes of placing the order -- and none have been answered. Consequently the order arrived to my home -- costing me nearly USD200. I have no recourse but to write this review. Far better if you can order a same or similar item from Wayfair, Amazon.com, eBay or another more reputable and reliable online company. It seems nobody is at home at GDF studio -- leaving me with a serious case of BUYERS REMORSE!!!

If I could give this company a 0 I would! I ordered a table with 2 benches as a set through Amazon. I only received the Table. I thought it was FedEx who lost my package but now I'm thinking they never sent the benches. There's no one to call and the message center has terrible customer service. I've been waiting for the benches for 1 1/2 months now. So this past weekend I asked them to send me my new tracking number in which they created a label but 5 days later item still has not been given to FedEx. When they reply to my inquiry they blame it on FedEx due to Covid although I'm receiving all my other packages on time. I'm so frustrated. Now after reading everyone's reviews I feel I will never get my benches in which I paid for. This whole process has been a complete nightmare. DO NOT ORDER FROM THEM!

Garbage customer service. Purchased 7-piece outdoor set; 1 table and 6 chairs. They only delivered the table and 4 chairs. Called customer service to inquire when other 2 chairs would be delivered. Rep said she showed it was all delivered. I assured her it wasn’t. Rep argued they were delivered. I said I don’t care what her computer says, the entire set wasn’t delivered. She said they’re out of stock and call back at the end of the month to see if they had more. I said can you just note in the system to send me 2 chairs when they’re back in stock. She said no, I need to call back. I said that’s ridiculous. She said she could just start the entire return process then and start the order over. I don’t want to return the set, I just want the set I purchased in its entirety. Again, she said she could start the return process for the whole set. OMG this company. Why are they arguing with their customers over this? Spent $600 on the 7-piece set. I just want all 6 chairs, it’s that simple.

Beware, like many reviews I read on this site, GDF Studio is having problems delivering product. I actually received a message from them a month after they accepted my order and billed my credit card that they were out of stock of the product. I believe they are still in business, but what kind of business accepts and bills you for a product that is out of stock and won't tell you about it for over a month. During the month period that they were out of stock, they told me there would be 10-15 business days delay. Again, what type of company tells you there will be a shipping delay when they don't even have the product?

We purchased a set of 2 wicker chaise loungers about 3 years ago; however they were both stored inside our home during the off-season for approx 6 months of each year. So in reality they sat outside for only 1.5 years total. In that very short time, one of the feet COMPLETELY RUSTED OUT causing the chair to collapse. We had no idea this rust was occurring behind the wicker. It's like it just disintegrated. Some of the feet are completely fine, while others are either completely or partially rusted (possibly a manufacturing defect since it didn't occur on every leg). I contacted GDFStudio Support to ask for replacement of the lounger or at least the feet and was denied any assistance except for a 20% off code to purchase again, which I will not be doing. They don't stand behind their product or satisfaction guarantee. The 20% discount was a joke considering you can find coupons all day long on the internet for basically the same amount. I would not recommend any purchase from this company as I am having to throw these otherwise good loungers in the trash after sitting outside for 1.5 years just because of a couple of rusted out legs that won't hold the chair up. For the price, they should last longer than 1.5 years.

I ordered a patio set 11 days ago and have not received any information about shipping. I called the customer service number from the website and was on hold for 8 min and got a voicemail that no agent was available. I’ve emailed 2xs since placing my order. The patio furniture costs $600+ and they have already charged my card. I have not heard back at all.

They do not share a contact number and do not reply to emails. Only received 3 of 4 items from my order.

I ordered 2 ottomons on the 5th of May 2020 and received them both today 5/19/20 and I am very happy with the product. I will be ordering from them again... :)

Ordered a $184 rectangular 6 by 3 beanbag/lounger and instead they sent a circular 4 by 4. Sent them pictures and everything and now they want me to get this huge beanbag and ship it via fedex for a refund!!! Scammers!!!!

I purchased two wine cabinets from GDF Studio, and three of the boards from one of the of the cabinets needed replacement. - I called customer support, and immediately Customer Support agreed to replace the boards, and in fact, they sent an entire wine cabinet with free shipping. The wine cabinets required manageable assembly, the quality was very good, and the customer service was extra ordinary.
I give GDF Studio a five star rating/

I received my dining room table today! I'm over the top pleased with the quality! Thank you GDF Studio for timely, reliable, top-quality and trustworthy service! 👍👍

Ordered a table on May 31, 2019 and it didn't come with all the section cups. Emailed them in June requesting suction cups. They sent me the wrong product. I was told today July 23, 1019 that my request was “far out of the manufacture extended warranty.”

How would this order be “far out of the manufacture extended warranty” when it was ordered this year on May 31? This will be the last time i ever order from this company. VERY HORRIBLE

We love GDF Studios. This is our 2nd purchase from them. The first, a couple of years ago was a small white recliner. It was inexpensive, shipped quickly and perfect!!

The most recent purchase was a sofa and 2 outdoor chairs. We had some ordering issues (not their fault!) and their customer service department was gracious, helpful, and expedient. The furniture is great, and the customer service can't be beat!

I highly recommend to anybody and wouldn't hesitate to order from them again!!

Kat Morris
Georgia

Bought four of these barstools through Walmart.com the feet had nails protruding from and damamged our new hardwood floors for a total of $2000. Took weeks to get a response from GDF studios and the response was they would do nothing about the damages their poorly made product caused

Chair came with thar California warning tag "chemicals can cause cancer and birth defects". I want to retun it ASAP! I never ever heard of this in funiture and it has scared me very bad. Has anyone used product like this in their homes?

Beware! I bought 4 chairs from GDF Studio through Houzz. We had not used the chairs because we were waiting for the table. So, we just set the chairs aside. After the table arrived, we set things up. After a few days in use I went to sit down in one of the chairs and the slider that attaches to the bottom of one of the legs just broke off.

I examined it and found that it was made of plastic. Unfortunately, it must be made in China because it wasn't available anywhere. I emailed Houzz. GDF Studio refused to send this little plastic part. They said they do not send out this part. It's a 10 cent part so to speak. Several times a request was made and every time they refused to send me the part. They are the only ones that have this part, yet they wouldn't send me one. I spent over $331. You would think, to save face, they would send me just 1.