GDF Studio Avis 

2 043
•
TrustScore 1 sur 5

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Lisez les avis des autres

Noté 1 sur 5 étoiles

In April 2026, I purchased four Eliana Outdoor Brown Wicker Adjustable Chaise Lounge Chairs and two matching tables directly from GDF Studio’s website for $1,145.50. This confirms the purcha... Voir plus

Noté 1 sur 5 étoiles

GDF studio purchased supplied outdoor fire pit is a fire hazard; metal support stand rusted causing tank to collapse. Not durable. Was covered and lasted only 2.5 summers. - Will forward pictures... Voir plus

Noté 1 sur 5 étoiles

Bought a pair of wicker lounge chairs, large and sturdy appearing, ~$450 for the pair, and less than a year after purchase, having been used only a handful of times, one of the lounge chairs is fallin... Voir plus

Noté 1 sur 5 étoiles

Don't Buy their TOXIC PLANTERS. Purchased 2 urn planters from them in latter part of 2017. Expensive plants died in them due to toxic materiels used to make these concrete LIKE urns. They refused to... Voir plus

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À propos de l'entreprise


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Mauvais

TrustScore 1 sur 5

2 k avis

5 étoiles
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N'a pas répondu aux avis négatifs

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Tous les avis

(2 043)

2 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

What you expect of online shopping!

Quick shipping! Great price! Smooth transaction! The quality also was good. The desk I ordered came safely packed and it was in good shape with no damage. Will buy again from GDF Studio.

1 juin 2018
Avis spontané
Noté 1 sur 5 étoiles

I purchased a table and chair set for…

I purchased a table and chair set for my screened in porch. On the third use one of the chairs broke while a guest was sitting in it. It was obviously a manufacturing defect. The company was not helpful. Now I an stuck wit a set with only 3 chairs that I am afraid to sit in. What a waste of money. I will never buy from GDF Studio again and I would highly recommend you to do the same.

25 mai 2018
Avis spontané
Logo de GDF Studio

Réponse de GDF Studio

Hello,
Thank you for taking the time to leave feedback. We are very sorry that this item did not meet your expectations.
- Customer Service Agent

Noté 1 sur 5 étoiles

I received a damaged part and no replacement processed, given an option to ship it back at my expense for refund

I received a damaged part and have not been able to use it. I requested for a replacement and it is taking them forever to even reply or acknowledge my mails or calls.

This was my first purchase and I'm neither going to shop with them anymore nor will recommend to anyone..

I'm tired of following up, I'll request for a refund right away.

More on this :
I received a damaged product and when I requested for a replacement they didn't followup timely and when I asked for a refund I was given an option to return the item at my own shipping expense or to donate it to charity and provide receipts for confirmation. This is inane, I don't have time or a vehicle to look into charity. What is insanely ridiculous is that, I'm told that I have to bear the shipping costs and handling. That's the worst customer service I have ever seen. You sent me a damaged product and you couldn't timely respond to my requests, now I'm responsible for that and return shipment??????

I'm never going to order with this insane seller ever again.

Note: I purchased the product on houzz.com and not directly from gdfstudio.
Product: Kyle Outdoor Wicker Hanging Basket Chair, Black, Gray

25 mai 2018
Avis spontané
Logo de GDF Studio

Réponse de GDF Studio

Hello,
Thank you for taking the time to leave feedback. We've updated our policies with houzz as well updated internal policies, and improved upon replacement shipment times.
-Customer service agent

Noté 1 sur 5 étoiles

Don't Buy their TOXIC PLANTERS.

Don't Buy their TOXIC PLANTERS.
Purchased 2 urn planters from them in latter part of 2017. Expensive plants died in them due to toxic materiels used to make these concrete LIKE urns. They refused to refund my money $94.
Will never buy from again. Also reporting to the BBB.

23 mai 2018
Avis spontané
Logo de GDF Studio

Réponse de GDF Studio

Hello,
Thank you for taking the time to leave feedback. We have had only one unfounded claim of toxic planters. but our products are held to the strictest of compliances. If we have had further complaints we would further investigate, but this appears to be an isolated case.
- Customer Service Agent

Noté 5 sur 5 étoiles

Really great service

Really great service. Package came within a few days and well packaged. The outdoor furniture we bought we absolutely love it. It is great quality and works perfect for our deck. Would definitely order again with GDF studio.

8 mai 2018
Avis spontané
Noté 5 sur 5 étoiles

I bought some adirondak chairs as a…

I bought some adirondak chairs as a gift for a friend. The price was good, the items shipped quickly and arrived within 1 week. I have not set up the furniture yet, so I cannot review on the specific items I purchased. But I can say that GDF shipped the order quickly and I have no complaints.

8 mai 2018
Avis spontané
Noté 1 sur 5 étoiles

Received a recliner, ordered a glider

I ordered a glider for my nursery and was sent the wrong chair, it only reclines. I called customer service twice. The first time, they said the glider was not in stock, and to call back in a week, and it should be in stock. I called back a week later, and they said they did not know when it would be in stock, but would not
give me a refund until I sent photos to prove it was not the correct item. I sent photos, and heard nothing back from them. I like the chair, just need it to glide so I can rock my son to sleep at night. Wish customer service was better at their job. Hence the one star.

8 mai 2018
Avis spontané
Logo de GDF Studio

Réponse de GDF Studio

Hello,
Thank you for taking the time to leave feedback, as all feedback is very valuable to us. We are very sorry that this item did not meet your expectations.
- Customer Service Agent

Noté 5 sur 5 étoiles

Chair Return Made Easy!

I ordered a chair that turned out to be a complete piece of junk - I should have known from the very low price - but I gave it a chance. Upon receipt I immediately noticed a few orange stains on it (which did come out but that's not the point) and in trying to put it together, the back immediately broke. Very cheaply made. Anyway, bad product but GREAT service. It came very fast and then the return was made super easy. I just had to box it up and put it on my front porch. FedEx came with a label and took it away, free of charge to me. So, my mistake in ordering it, but very happy with the quick and easy return. Thanks!!

7 mai 2018
Avis spontané
Noté 5 sur 5 étoiles

I LOVE

I LOVE, LOVE MY NEW GAZEBO ! IT CAME EARLIER THAN I HAD EXPECTED AND VERY EASY TO ASSEMBLE. THE WHOLE PROCESS WAS APPROXIMATELY 4 HR.

4 mai 2018
Avis spontané
Noté 5 sur 5 étoiles

Great Customer Service, Even Better Product

Have ordered 2 sets of the Molly dining room chair and plan on getting a 3rd set soon. Great to work with, fantastic customer service. I was concerned about stock and availability because of some issues we had with the chairs we originally wanted from Target's Project 61 line (to match the dining table we got there). Searched for quite a while to find chairs that would match the style and color and stumbled on GDF Studio. We wanted to make sure the chairs weren't going to be discontinued any time soon since we would be ordering 2 at a time to give us time to save up for each set. They assured me the chair would at least be in stock until September and probably longer and even let me know how often shipments were should they temporarily run out of stock. They were super helpful and always quick to return an email. Both orders were processed, shipped and delivered so fast... Ordered over the weekend, delivered Tuesday both times.

As for the actual chairs, I can't say enough great things. Super easy to put together, really sturdy, surprisingly comfortable, and absolutely gorgeous. Not to mention, we got TWO for the same price as one of the chairs that matches our table from Target. These look like they could be from the same line too... wood matches exactly and the style is spot on.

I just wish I could post a photo!

4 mai 2018
Avis spontané

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