Gear4music Avis 

4 005
•
TrustScore 4.5 sur 5

4,3

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Order placed on Oct 1, 2026; estimated delivery Oct 6, 2026. As of today, Oct 14, 2026, there’s no news and the tracking hasn't moved—they’re probably shipping it from the moon. We talk about sendin... Voir plus

Noté 5 sur 5 étoiles

The guitar is great and arrived in perfect condition, no issues with delivery. It was delivered within 2 days. The only issue was that it was not listed that the guitar strap is part of the bundle so... Voir plus

Noté 5 sur 5 étoiles

I needed some advice regarding which speakers to buy for a Nord piano. My husband recently passed away and I wanted to set everything up for my children to use it. Xavier in customer service was very... Voir plus

Noté 5 sur 5 étoiles

I ordered a starter guitar and bag for my son aswell as some picks. The ordering process was very easy, delivery was quick. Unfortunately the zip on the bag broke after one use, I emailed Customer Ser... Voir plus


À propos de l'entreprise

  1. Loisirs & artisanat

Informations provenant de diverses sources externes

Discover the latest music equipment and musical instruments online. Shop for a wide range of guitars, drums, pianos, live sound & recording gear at Gear4music.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

4 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,3

Tous les avis

(4 005)

427 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

This instrument is absolutely…

This instrument is absolutely fantastic. I just can't stop playing it. I was so impressed that I bought the JS300 the following week. So far ......delighted.
Thank you.

9 juin 2026
Noté 5 sur 5 étoiles

Excellent company

Excellent company, the guitar and accessories I purchased are brilliant quality and at a great price, delivery was fast. Would highly recommend Gear4music

8 juin 2026
Noté 3 sur 5 étoiles

Original order of a 12u studio rack was…

Original order of a 12u studio rack was defective but was replaced and is ok however it only has rack mounting to the front so I couldn’t use a 1u sliding shelf I bought which kind of defeats the purpose of the unit tbh

18 mai 2026
Avis spontané
Logo de Gear4music

Réponse de Gear4music

Good morning,

Thank you for your review.

We are very sorry to hear that you are not wholly satisfied with the product you have received.

As you are still within the money back guarantee period, note that you can start a return via our website.

If you need any assistance with this process, or any other queries, then please do feel free to contact our Customer Service Team.

Kind regards,
Gear4music

Noté 1 sur 5 étoiles

Never delivered

The item has still not arrived after two weeks. No tracking information was ever provided so no updates can be given. Can't review a product that hasn't arrived.

3 juin 2026
Logo de Gear4music

Réponse de Gear4music

Dear Ruari,

Thank you for your review.

We are very sorry to hear that your order has been delayed and sincerely apologise for any inconvenience this may have caused.

A member of our team has recently contacted you via email regarding this matter. When you have a moment, please respond to that email and we will be happy to assist further and work towards a resolution as quickly as possible.

Kind Regards,
Gear4music.

Noté 5 sur 5 étoiles

Easy product search

Easy product search, Easy order process, delivery fully transparent and value for money, recyclable packaging, very happy with service, all round quality service.

3 juin 2026
Noté 1 sur 5 étoiles

No Package, No Information

I placed an order more than two weeks ago and was originally informed that the latest expected delivery date would be over a week ago. When I contacted customer service to ask about the status of my package, I received a generic response telling me to wait 14 days before getting in touch again.
After the 14 days had passed, I contacted them once more, only to receive another standard reply advising me to wait 21 days instead. This is where things currently stand, and I am beginning to question whether the package will arrive at all.
While I understand that shipping delays can happen, I cannot recommend purchasing from this website given the poor customer service experience. The lack of meaningful communication and the repeated automated responses have been frustrating and unhelpful. If the package ultimately never arrives, that will naturally be the primary reason why I would discourage others from placing orders with this company.

3 juin 2026
Avis spontané
Logo de Gear4music

Réponse de Gear4music

Dear Liv,

Thank you for your review.

We are very sorry to hear about the delays regarding your parcel's delivery.

We can confirm that a member of our team will be in contact to advise further on the next steps for this via email.

Kind Regards,
Gear4music.

Noté 5 sur 5 étoiles

Sveiki .Užsisakiau elektrine gitara…

Sveiki .Užsisakiau elektrine gitara "Schecter C-1 FR S SLS Elite, Bloodburst".Atveže per 4 dienas. Visa laika informavo apie siuntinio būsena. Informavo pristatymo laika. Aptarnavimas aukšto lygio. Esu labai patenkintas gitaros kokybe.(buvo suderinta ir su batarejomis,matosi,kad prieš siunčiant buvo patikrinta).Užsisakau, jau ne pirma prekę is šios parduotuves. Rekomenduoju.Aciu.

3 juin 2026
Avis spontané
Noté 1 sur 5 étoiles

Still waiting for my order after a month – avoid!

I purchased a second-hand sampler (TE-ep-1320) from Gear4music. This was my second purchase from their website, and my first delivery also arrived much later than promised. They shipped this current order via DHL, but it has been a month and I still haven't received it. I have flagged this issue with the company a few times, and they just tell me they are investigating it with DHL. I still haven't received my delivery or a refund. This is the last time I will use Gear4music.

6 mai 2026
Avis spontané
Logo de Gear4music

Réponse de Gear4music

Dear Riza,

Thank you for your review.

We're sorry to hear about your experience.

We'd like to investigate this further and look into the status of your order. Could you please provide your Gear4music order number so we can review the details and assist you accordingly?

We look forward to hearing from you.

Kind regards,
Gear4music

Noté 5 sur 5 étoiles

Would buy as a first bass

First bass I’ve ever had amazing quality for starter guitar. Lots of fun and amp is amazing for starting out would recommend a slight upgrade. Rest of the pack was super useful pic are a little thin for my liking but that’s just my opinion. Don’t really use the tuner as I use an app but it’s still nice to have included. Bag and strap are amazing to have very useful and different

1 juin 2026
Noté 2 sur 5 étoiles

Still waiting!!!

Still waiting!!!

1 juin 2026
Logo de Gear4music

Réponse de Gear4music

Good morning,

Thank you for your review.

We are very sorry about the delay with your order. Our delivery estimates are based on the timescale provided by the courier. However, couriers can occasionally experience unexpected delays.

We are pleased to inform you that your order was delivered today - 02 Jun 26, 07:51 AM.

Please note, we have refunded your delivery fee which you can expect to arrive in your account within 3-5 working days.

We thank you again for taking the time to share your feedback and hope that the issue has now been resolved.

Kind regards,
Gear4music

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus