I bought a device from GEEKOM Australia, and what followed is a six‑week (still continuing) nightmare of poor communication, delays, and outright bad‑faith behaviour. They sent me the wrong mo... Voir plus
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Lisez les avis des autres
The A6 desktop with 16 Gb memory is working very well for office and personal use. It's a sleek little box, and everything I wanted. The customer support has been very good. The only negative is that... Voir plus
A newcomer to Geek and micro PC's. Pre & post sales queries re cost was rapidly resolved - and in my favour. That was followed by resolution of a technical query with careful attention to my... Voir plus
I recently purchased the GEEKOM GT1 Mega Mini PC with the Intel® Core™ Ultra 9 U9-185H, 32GB RAM, and a massive 2TB SSD—and I couldn’t be more impressed! This GEEKOM GT1 Mega Mini PC is an absolute... Voir plus
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Don’t trust GEEKOM – they won’t fix their own mistakes
I bought a device from GEEKOM Australia, and what followed is a six‑week (still continuing) nightmare of poor communication, delays, and outright bad‑faith behaviour. They sent me the wrong model, then refused to issue a simple refund, insisting I cover the return shipping and jump through hoops at my own time and expense.
Their customer care is so bad that they don’t even attempt to solve the issue in a way that satisfies the customer. There is no genuine effort to fix their own mistake, only excuses, delays, and conditions that benefit them, not the consumer. This is the worst support experience I have ever had.
After six weeks of being strung along and offered no proper remedy, I lost all confidence and trust in this company.
GEEKOM has failed basic consumer‑law obligations, and I would not recommend them to anyone.
If you value your time, your money, and being treated fairly, avoid doing business with them.
14 avril 2026
Avis spontané
Réponse : Geekom
Good morning.
We sincerely apologize for the inconvenience caused to you. Your inquiry has been escalated to our Customer Service Team for review. Our warehouse mistakenly shipped you the wrong model.
We deeply regret the trouble and frustration this error has brought you.
Regarding the return and exchange process, we would like to clarify the following:
Return shipping fee
As there is currently no pickup service available locally, please first check the cost of regular courier pickup in your area. Once you inform us of the price, we will apply for shipping fee reimbursement for you.
Refund policy
The refund will be processed by our finance department only after the warehouse receives the returned device. Due to our company's financial security regulations, we are unable to advance the refund payment. We appreciate your understanding.
Thank you for your understanding and cooperation! Please let us know the shipping cost, and we will assist you in proceeding with the follow-up process.
Best regards,
Excellent outcome after a stock issue — Camille was fantastic
I recently ordered the GEEKOM IT13 i9-13900HK and was disappointed to be told a few days later that it was out of stock. However, the way Camille from the support team handled the situation completely turned things around. She responded promptly, offered alternative options, and when I explained my situation, she went out of her way to arrange an upgrade to the 32GB/2TB model at no extra cost as a goodwill gesture. The order was processed and dispatched the same day. Really impressed with how this was handled — great product and even better customer service when it counted. Would recommend.
24 mars 2026
Avis spontané
Tech support was very helpful *****
Tech support was very helpful and stayed in communication throughout the process. My computer works again! Yay!!!
1 février 2026
Avis spontané
Support person… very good!
Rae the customer service support person helped me with my order after I messed up my email address… stupid me. But they fixed quickly and put my mind at rest. Thank you.
27 janvier 2026
Avis spontané
Great product and service
The A6 desktop with 16 Gb memory is working very well for office and personal use. It's a sleek little box, and everything I wanted.
The customer support has been very good. The only negative is that they only reply once per day. However, I accidentally ordered the wrong computer, and they changed the order for me, without making me cancel and reorder. Then I had a Windows 11 problem, and they gave me clear instructions to reinstall Windows. Their support has been wonderful. I would buy another.
27 janvier 2026
Avis spontané
Support and product design are both…
Support and product design are both efficient and refined, almost like a piece of craftsmanship
27 janvier 2026
Avis spontané
Display failed on 3 of 4 monitors
I lost three of the four monitor I use on my A9. I reached out to Geekom support with the problem; they worked with me via timely emails to resolve the issue. Turned out to be a bad display driver.
14 janvier 2026
Avis spontané
Immediate response from the support…
Immediate response from the support team, supplying detailed information plus very helpful photos of the interior of my mini pc. Immediate resolution of the problem I had.
21 janvier 2026
Avis spontané
Don't waste your money
There's got to be something wrong with their quality control.
I bought a Geekom PC and within months, it was having problems when powering on. I sent it in for a replacement.
The replacement also had serious problems. It would randomly freeze every 3-4 days when doing only light tasks like Zoom calls. Again, I sent it back for a replacement, but this time I had to wear the postage costs because of their returns policy.
I gifted the second replacement PC to my father, who has reported that it has restarted randomly while editing Word documents several times in only a few months. I'm embarrassed to have gifted him a dud.
Customer service was responsive, however, English doesn't seem to be their first language, leading to much frustration.
They refused to issue me a refund which I am entitled to under Australian consumer law. Frankly, I don't have the time or energy to pursue legal action. I'll just have to take it as a very expensive lesson, which I'm hoping you can benefit from.
Don't waste your time or money on Geekom. Spend your money on a more reputable brand.
11 octobre 2025
Avis spontané
Réponse : Geekom
Dear customer,
We understand your frustration and will work to correct this issue, we are sorry this situation has caused you any trouble, for this situation, we fully understand your concerns and are here to help you.
First of all, I would like to express my sincere apologies for the inconvenience and distress you have experienced throughout the process. I fully understand your disappointment caused by us.
Are you willing to provide us with your order number?
We are committed to helping you solve problem now, and we will provide you with the best solution through email address.
Although we are fully aware of the unpleasantness caused by this incident, we sincerely hope that we will have the opportunity to restore your trust in the future. If you have any questions that need to be resolved, you can always contact us, we are always here to serve you.
Thank you again for your valuable feedback and apologize for your unpleasant experience this time. I hope you can consider our improvements and give us a chance to serve you again.
We apologize again for any inconvenience caused and thank you for your patience.
Best Regards,
GEEKOM Customer Service
Powerful Mini PC for demoing games
Work in Gaming and need a powerful but superlight weight set of PCs I could take to trade shows to demo titles. Latest Integrated Graphics handle games as good as many dedicated GPUs but in a smaller package.
28 juillet 2025
Avis spontané
Réponse : Geekom
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Réponse : Geekom
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Réponse : Geekom
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Excellent Customer Service
Outstanding Customer Service! I made an error when placing my order. I contacted customer support for assistance. They replied promptly with compassion and understanding and took care of my problem. My next purchase will be from Geekom.
6 juin 2025
Avis spontané
Réponse : Geekom
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Outstanding Mini PC – Powerhouse in a Tiny Package!
I recently purchased the GEEKOM GT1 Mega Mini PC with the Intel® Core™ Ultra 9 U9-185H, 32GB RAM, and a massive 2TB SSD—and I couldn’t be more impressed!
This GEEKOM GT1 Mega Mini PC is an absolute beast in a tiny form, whether it’s heavy multitasking, video editing, or gaming, with zero lag. The Ultra 9 chip paired with 32GB RAM and a lightning-fast 2TB SSD makes for an unbeatable combo. It runs whisper-quiet even under load, and the thermals are well managed.
Another bonus is how sleek and space-saving the design is. It fits perfectly on my desk and keeps my setup looking clean and modern.
What impressed me just as much was the fantastic customer service—quick, helpful, and professional from start to finish. Highly recommended!
16 mai 2025
Avis spontané
Réponse : Geekom
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Great service and great PC
5 mai 2025
Avis spontané
Réponse : Geekom
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Geekom takes care of their customers!
Ordered the mechanical keyboard and mouse set. Unfortunately, the package arrived incomplete, but customer service was outstanding in correcting the error. Replacement has been received. I also own the A8 minicomputer. Excellent product. I've had no problems and I'm completely happy with everything! Thank you Geekom. I will order again from this company.
5 mai 2025
Avis spontané
Réponse : Geekom
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
My Geekom experience
I recently purchased a Geekom A-8 mini pc online, the delivery was remarkably quick which was a great surprise. A missing element in the shipping order was dealt with immediately, a second great surprise.
The Geekom A-8 is a wonderful little pc, packed with plenty of grunt to get my video editing done and more. I'm super happy with this purchase.
The Geekom sales department were extremely helpful with the delivery and the communication in general was very thorough.
I would give Geekom a 10 out of 10 for the product and service. I am also happy to recommend this brand to others.
Thanks Geekom, nice job.
3 mai 2025
Avis spontané
Réponse : Geekom
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Happy customer.
The original model I ordered was delayed. Once I made contact with customer support, they did a great job in helping me. All is resolved now. Thanks
1 mai 2025
Avis spontané
Réponse : Geekom
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Exceptional Customer service
We ordered and quickly received our first Mini PC from Geekom, which appeared to be an amazing piece of equipment, given my previous limited experience of Desktop PC’s. Unfortunately, shortly after connecting and starting the mini I experienced some problems with updates failing. I am not overly computer literate and was worried about correcting the problem.
I need not have been, Peter, and the after sales team were stars. Numerous emails were exchanged and replies were always received within 24 hours. Unfortunately, even with their guidance I was unable to resolve the issue locally, due I suspect to my lack of computer literacy, but again Geekom came to the rescue and provided a replacement Mini PC.
No debate required and no postal charges for myself. The service I received can only be described as exceptional and I would happily use this company again.
29 avril 2025
Avis spontané
Réponse : Geekom
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Ecellent service
Response time was excellent. Customer service was polite and eager to remedy the situation. Look forward to future purchases.
23 avril 2025
Avis spontané
Réponse : Geekom
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
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