I purchased a Geekom Mini PC to replace an older pc tower that was struggling to run Windows 11. The PC is supplied with the necessary fittings to mount on the rear of a monitor and this is what I did... Voir plus
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Lisez les avis des autres
Very pleased with both Geekom A5 and A6 mini PCs that we bought and installed to replace 2 PCs stuck on Windows 10. Very neat (11x11x4 cm), they fit easily under the screen. Each set-up cost under... Voir plus
L'entreprise a répondu
I genuinely don’t understand how GEEKOM expects people to trust them at this point. I tried to back their A9 Mega mini PC through Kickstarter, and it was an absolute mess from start to finish. Th... Voir plus
I am very pleased with my purchase. It's a very powerful and compact computer, with plenty of ports for peripherals. The built-in GPU has enabled me to change my screen settings to HD. I'm now looking... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
GEEKOM specialized in computer tech products, such as mini PC desktop, laptop, monitor, NAS, etc. Wonderful computer tech solutions offer to the world are our main mission all the time.
Coordonnées de contact
Royaume-Uni
- support@geekom.co.uk
- geekom.co.uk
4,2
Bien
324 avis
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Big-big disappointment!!!
I genuinely don’t understand how GEEKOM expects people to trust them at this point. I tried to back their A9 Mega mini PC through Kickstarter, and it was an absolute mess from start to finish. The so-called “early bird” deal was impossible to secure — payment wouldn’t go through, there was zero guidance, and no matter how many times I tried to reach out via email or chat, I got absolutely no response. Not even an automated acknowledgement.
What makes it worse is the pricing confusion. They were suggesting ridiculously low RRP figures, then suddenly the product shows up at nearly £3,000 — nowhere near what was implied. That’s not just a small discrepancy, that’s completely misleading.
And the lack of customer service is honestly shocking. No replies, no support, no clear contact point. For a company selling high-value tech, that’s a massive red flag. It doesn’t exactly inspire confidence when you’re potentially spending thousands.
On top of that, there’s no clear evidence of proper UK or even wider European repair support. So if something goes wrong, what exactly are customers supposed to do? Ship it halfway across the world and hope for the best?
I was actually really excited about this product, but the entire experience has completely killed any trust I had. Between the broken Kickstarter process, the silence from support, and the confusing pricing, this has been nothing but frustrating.
At this point, I wouldn’t feel comfortable buying anything from them.Please avoid as you will only receive(if) automatic AI responses.
25 mars 2026
Avis spontané
Geekom UK are not in the UK!
Geekom UK’s web site suggests they are UK based. They are not. They appear to be in Taiwan. They don’t respond to enquiries on their web site, and they don’t appear to have a UK presence beyond 3rd party partners. The shipping info references an Amazon delivery but it has taken 5 days since I ordered and nothing arrived yet. With hindsight I should have ordered direct from Amazon.
9 mars 2026
Avis spontané
Réponse : GEEKOM UK
We understand your frustration and will work to correct this issue, we are sorry this situation has caused you any trouble, for this situation, we fully understand your concerns and are here to help you.
First of all, I would like to express my sincere apologies for the inconvenience and distress you have experienced throughout the process. I fully understand your disappointment caused by us.
We are committed to helping you solve problem now, and we will provide you with the best solution through email address.
Although we are fully aware of the unpleasantness caused by this incident, we sincerely hope that we will have the opportunity to restore your trust in the future. If you have any questions that need to be resolved, you can always contact us, we are always here to serve you.
Thank you again for your valuable feedback and apologize for your unpleasant experience this time. I hope you can consider our improvements and give us a chance to serve you again.
We apologize again for any inconvenience caused and thank you for your patience.
Best Regards,
GEEKOM Customer Service
I have woken up this morning to failed…
I have woken up this morning to failed fraudulent payments to this company for hundreds of pounds, massive scammers do not give your bank details
6 mars 2026
Avis spontané
Réponse : GEEKOM UK
Good day!
We’re extremely concerned to hear about your experience and sincerely apologize for the alarm this has caused you.
This kind of failed payment message usually happens for security reasons on the bank side, not because of any fraudulent activity from our end:
Your card-issuing bank may have blocked or rejected the transaction for security.
The payment may not have passed 3D secure verification.
To resolve this safely, please contact your bank directly to confirm that they allow transactions with our company. You can also try using an alternative payment method if needed.
Rest assured your payment details are safe, and we never process unauthorized charges.
Let us know once you’ve spoken to your bank, and we’ll help as much as we could via the email support@geekom.co.uk.
Best regards,
The Perfect Upgrade
I purchased a Geekom Mini PC to replace an older pc tower that was struggling to run Windows 11. The PC is supplied with the necessary fittings to mount on the rear of a monitor and this is what I did so it takes up no space though can of course sit on a flat surface if required. It was easy to set up and runs like a dream with Win 11 Pro pre-installed. The cooling fan rarely comes on so most of the time it operates in complete silence. Intel 7 processor, 32gb ram and a 1TB ssd. Placing the order and delivery was a trouble free process. For everday computing ; web browsing, email, spreadsheets, word processor etc it has been the perfect upgrade.
10 décembre 2025
Avis spontané
Réponse : GEEKOM UK
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Looking for a new Media Player PC I…
Looking for a new Media Player PC I found Geekom products. Brilliant plug and play units in a palm size package a quarter of the size of my old unit with massive power speed and storage. It is a great addition to my hifi listening. Do consider this for your hifi streaming and PC sytem
14 janvier 2026
Avis spontané
Réponse : GEEKOM UK
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
TOTAL WASTE OF MONEY
TOTAL WASTE OF MONEY! Unreliable mini pc. When I report faults they take days to reply and their replies can only be understood by tech devs. .
27 février 2026
Avis spontané
Réponse : GEEKOM UK
Good day!
We’re sorry for any inconvenience this has caused you.
Regarding your issue, our support team has already replied to your email, so please kindly check your inbox.
If you need more specific details or further assistance, you’re welcome to send us an email directly at support@geekom.co.uk and we’ll help you right away.
Thank you and have a nice day!
Best regards,
Very pleased. An excellent choice.
Very pleased with both Geekom A5 and A6 mini PCs that we bought and installed to replace 2 PCs stuck on Windows 10. Very neat (11x11x4 cm), they fit easily under the screen. Each set-up cost under £500 (including screen, keyboard and mouse where needed). So far I can tell no difference between the two models: both have 16GB RAM and 512GB SSD. Definitely to be recommended.
The only reservation is that one of the PCs was left on our doorstep for some time in full view of passers-by by whoever delivered it. Luckily we got to it before anyone else.
22 décembre 2025
Avis spontané
Réponse : GEEKOM UK
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
A8 Max and looks a quality product
Speedy delivery of my A8 Max and looks a quality product. Set up the preinstalled Windows Pro and away.
However between Microsoft and Geekom Bios I failed to get three months of Microsft updates. With good support from Geekom, I installed the latest Bios; driver set; and then did the AMD updates. I then had to do an in place update of Windows which is now working fine.
Geekom kindly offered to replace the device but now not necessary.
Would have helped to have the AMD update software more clearly signposted, and advice to check Bios and Drivers.
After four months, it now works well across office and photo processing. Just sips power - peaking at around 50 watts before settling back cool and quiet.
12 février 2026
Avis spontané
Réponse : GEEKOM UK
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Fair prices and good units
26 janvier 2026
Avis spontané
Réponse : GEEKOM UK
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
⭐️⭐️⭐️⭐️⭐️ A Compact Powerhouse With Flawless Support
I purchased the Geekom A9 Max Mini PC (AMD Ryzen 9 370) in October 2025, and it has been an excellent experience from start to finish. The device arrived very well packaged, giving me confidence right out of the box.
For its size, this mini PC is surprisingly powerful and has handled everything I’ve thrown at it without hesitation. It has been extremely useful for both everyday tasks and more demanding workloads (BIM/ CAD some video editing and casual games) as well as multitasking. Over the months, I’ve had zero issues—the system has been stable and reliable.
Driver updates are released periodically and are simple and quick to install, which keeps the device running smoothly. On top of that, my entire purchasing experience with Geekom has been flawless. Their communication and support have been consistently excellent, with fast, helpful responses.
I also appreciate that Geekom occasionally offers rewards and discounts, which makes it even more enticing to return for future purchases. Overall, I’m thoroughly impressed and highly recommend both the product and the company.
20 février 2026
Avis spontané
Réponse : GEEKOM UK
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Great product with excellent support…
Great product with excellent support for my minor query.
21 octobre 2025
Avis spontané
Réponse : GEEKOM UK
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Inherent fault in IT 13 motherboard. Which they know about.
Faulty IT 13 Mini PC. From reading the forums it seems the IT 13 has an inherent issue where a part of the motherboard where the power comes in burns out. Geekom do not provide spare parts. They do not support “Right to repair” which is a Global agreement where spares for there products have to be in supply for 10 years. So if you can’t provide your order number or it’s from a Company they don’t recognise you are left with very expensive Door Stop. As a Company they are in violation of the Global agreement. If you need parts forget it. Customer Service is non existent with I suspect BOT’s doing the work. If you are still under warranty and bought it from a supplier they sell to you are fine. They replace them like for like and they bin the faulty one you sent back. Not good for the planet.
5 novembre 2025
Avis spontané
Réponse : GEEKOM UK
We understand your frustration and will work to correct this issue, we are sorry this situation has caused you any trouble, for this situation, we fully understand your concerns and are here to help you.
First of all, I would like to express my sincere apologies for the inconvenience and distress you have experienced throughout the process. I fully understand your disappointment caused by us.
We are committed to helping you solve problem now, and we will provide you with the best solution through email address.
Although we are fully aware of the unpleasantness caused by this incident, we sincerely hope that we will have the opportunity to restore your trust in the future. If you have any questions that need to be resolved, you can always contact us, we are always here to serve you.
Thank you again for your valuable feedback and apologize for your unpleasant experience this time. I hope you can consider our improvements and give us a chance to serve you again.
We apologize again for any inconvenience caused and thank you for your patience.
Best Regards,
GEEKOM Customer Service
I bought a Geekom GT12 Pro
I bought a Geekom GT12 Pro, I have to say this is an amazing machine for the size, the performance is beyond exception, I have several excel spreadsheets opens as well as numerous others and it handles with ease. Also the customer service is great I always get a response really quickly and very professional. Highly recommend these great machines and GEEKOM
23 février 2026
Avis spontané
Réponse : GEEKOM UK
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
POOR CUSTOMER SUPPORT
After buying the top model A9 mini computer I contacted Geekcom's customer service regarding adding a second SSD 2 TB storage module. A week later I am still waiting for a response.
I am therefore going to return the unit to Geekom under their 30 days return policy because the after sales service is so very poor.
For this reason alone I cannot recoomend this company.
14 janvier 2026
Avis spontané
Réponse : GEEKOM UK
Dear customer,
We understand your frustration and will work to correct this issue, we are sorry this situation has caused you any trouble, for this situation, we fully understand your concerns and are here to help you.
First of all, I would like to express my sincere apologies for the inconvenience and distress you have experienced throughout the process. I fully understand your disappointment caused by us.
We are committed to helping you solve problem now, and we will provide you with the best solution through email address.
Although we are fully aware of the unpleasantness caused by this incident, we sincerely hope that we will have the opportunity to restore your trust in the future. If you have any questions that need to be resolved, you can always contact us, we are always here to serve you.
Thank you again for your valuable feedback and apologize for your unpleasant experience this time. I hope you can consider our improvements and give us a chance to serve you again.
We apologize again for any inconvenience caused and thank you for your patience.
Best Regards,
GEEKOM Customer Service
GEEKOM Mini A8 Max
I am very pleased with my purchase. It's a very powerful and compact computer, with plenty of ports for peripherals. The built-in GPU has enabled me to change my screen settings to HD. I'm now looking for a screen with higher resolution as this machine supports up to 8k. It's also silent which is nice when listening to music etc. Customer support (Camille) has been quick to respond and very helpful.
5 janvier 2026
Avis spontané
Réponse : GEEKOM UK
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Their support team were very helpful
Their support team provided helpful suggestions to try, and when the suggestions failed to solve the problem the provided a replacement.
12 décembre 2025
Avis spontané
Réponse : GEEKOM UK
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Good Customer Service
I had a Geekom computer for about six months when it suddenly stopped working. A quick examination showed that the motherboard had melted at the power input location. Geekom customer service was very responsive, even though it was during a holiday period for the company. Once the holiday period was over they shipped me a replacement computer and all I had to do was return the defective one - minus the removeable memory. I had the same thing happen with a competitor's computer but was never able to get a response from their "customer service." Geekom wins out in this aspect.
3 novembre 2025
Avis spontané
Réponse : GEEKOM UK
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Excellent customer service after sale
The customer service group have shown great support on my case since the day 1. Once they received my email of mini computer failed been powered up, they instructed me for a quick check of the possible issue.
Without a second of delay, they offered me a replacement proposal which might be unlikely for other big company such as Costco. So as a customer, I did not have to be trapped into technical discussion back and forth etc. So the whole processes went through quite smoothly and I received a replacement system run greatly since then.
Appreciated all the efforts you guys have done on my case.
3 décembre 2025
Avis spontané
Réponse : GEEKOM UK
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
A great performing Mini-PC.................
Up until now, I have always built my own PC's. I got the Geekom PC to play with ... it has now become my one and only PC.
25 octobre 2025
Avis spontané
Réponse : GEEKOM UK
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Ordered a black Friday deal A5 2025…
Ordered a black Friday deal A5 2025 mini pc. To replace my old Intel nuc pc of 8 years old.
Arrived in 2 days, set up in 15mins,windows 11 pro already installed. Super pleased with it, does exactly what I want it to do. Superb quality product thank you Geekom. 👏👍
28 novembre 2025
Avis spontané
Réponse : GEEKOM UK
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
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