Gelcare Avis 

It was my first time ordering at Gelcare. I ordered quite a few things from them. At checkout, I was given free Xpress Post Shipping (it said 2 days to deliver). I obviously choose that and in my confirmation email and shipped out email they say Xpress Shipping. Yet, I check my tracking and it would take more than a week and was Expedited Shipping. I asked why this was and their reasoning as there is a free shipping promotion and is being shipped via Expedited due to default?

That makes no sense whatsoever. Regardless, Xpress Post free shipping was given to me at checkout and again I have proof even after the fact, yet they still decided to ship it Expedited. I emailed back, no response. I messaged on their instagram, no response. I commented and they DELETED it! This company doesn't take accountability. I NEVER had this happen with any other company. If there were ever mistakes on their side, they honoured it, apologized and tried to make it right. Even Le Manior never responded as it's their company. PLEASE AVOID PURCHASING FROM THEM AT ALL COSTS! Very poor customer service and especially that I was a new customer, is actually insane to me that they tried to avoid dealing with this and making it right.

Incredibly poor customer service. I placed an order with them, and the next day, there was a 25% discount. They refused to apply this discount retroactively. Instead, they offered that I could return everything, after which I would receive a gift card and could then reorder the items.
Sorry, but Shein has a better customer service than this.

Note: Shipping costs 34 CAD, and customs duties are 90 CAD. I would have to pay these again, meaning a total of 68 CAD for shipping and 180 CAD for customs duties.