Geniepoint Avis 

App and charger worked okay. The cost of a charge for 1 hr charge cost £3.81 and it got me the grand total of 6 miles travel. Also £25 pre payment is also very concerning as they have 30 days to return fee. If it costs more than petrol/diesel how can electric cars possibly work. Home charging is cheaper. You can decide if they are taking advantage.

Most of the chargers do not work
The generosity chargers should be taken off the map to avoid confusion

As ever the potion of the EV charger is not signposted but we found it after a couple of circuits of the car park at Morrisons and then the issues began. Plugged the charger in but the contactless payment was broken. Phoned the helpline and they advised to pay via the website, so I did this and started charging. it stopped charging immediately. call back to the helpline. They advised try again. So I did. But it stopped charging again. So we decided to cut our losses and search for another charger. But the charging cable would not release from our car. Another call to the helpline, who took me through a number of steps - basically lock/unlock your vehicle and pull harder. Still stuck. After an hour of this the helpline lady said she'd send an engineer (4 hour wait!). But after she referred to her "higher manager" (Tracy) they refused to send an engineer. Call your roadside assistance we were told, they can help. We did and they can't and won't help. The car manufacturer can't help. So we're now 1 hour 40 minutes stuck to the charger. Against all advice we switched on the engine and hey presto the charger released. Genuinely awful service. Geniepoint were prepared to leave us in the car park forever. Completely washed their hands of their machine's fault! Avoid at all costs.

They never work. Always out of order. I now use anything other than genie point. Avoid avoid avoid

Beware of taking holding fee twice, when finished charging asks you to put your card again to release the charge but it takes another holding fee off you so thats 2 x £35. When phone customer service tell you 3 different things just to get you off the phone, shocking service

Can't email, can't get through by phone, can't get EV charger to work. What a disaster these lot are! Afterwards, used Mer, BP pulse... luckily they were easy to use and saved me running out of range completely. No word of a lie down to 1 mile, 1% after going to 3 Geniepoints that didn't work.

Used their charging point in Chipping Norton
Per KWH expensive and then charged for overstaying allowed charging time to get a full charge. Once car App informed me car was fully charged went down to disconnect and move away
Second plug available so service was open to other user
Really poor- not using them again unless absolutely needed

Couldn’t give 0 stars so begrudgingly had to give 1.
Appreciate these rapid chargers are not the most cost effective solution however sometimes needs must.
I was caught out with a £10 over stay charge, I didn’t realise this punitive charge was applicable if your car was actually charging for over 90 mins.
Also they take a minimum £25 charge from you card then refund the difference within 30 days.
Sorry but that is absolutely nothing but a con, I have read that they are not doing great financially, well good I hope you go bust!!!! You totally deserve it!!

2nd time trying to use geniepoint, 2nd time they've taken the £25 but didn't charge.
Charger wouldn't connect, tried 3 times and then cancelled.
Lo and behold, my bank is showing they've taken the £25, second time this had happened with geniepoint, so a 100% failure rate.
Called customer service - please call back tomorrow.
Haven't had this issue with any other providers.
Total rubbish
Avoid.

Wish I’d read these reviews before accessing Morrisons GeniePoint in Neath. Absolutely hammering down. Machine faulty. And wouldn’t release the cable. I’ve only just had the EV and so glad this wasn’t my first experience charging. Might have put me off. Must be costing Morrisons custom. I would have charged whilst doing my shopping. Won’t be repeating this experience anytime soon.

Dreadful. Machine not connected to internet. Customer service couldn't do anything about it. What a waste of the company's investment in a charging network. How do they ever make any money? Morrisons, Chapel.

By far the worst of all the charging point providers . Unreliable and expensive. Avoid at all costs

Doesn’t work. You have to stand out in cold to keep starting the charge from the machine. Not recommended.

My wife recently charged at a genie point charging station 10 miles from home. She needed literally 5 minutes top up to get home. After 5 minutes she cancelled the charging on the app and tried to cancel it on the screen. Neither way worked. The charger kept going for a total of around 30 minutes. This ended up being about 22kwh and cost £18 due to the charger simply not stopping.
I contacted genie point about the issue to which they simply responded saying it did stop with a chart showing it how long it had charged. No acceptance of the issue or apology. I emailed them back saying it is simply not acceptable to not be able to stop a charger when you no longer require it and couldn't believe they had not even apologised for the fact the charger would not stop.
They said they would not refund for this as it was probably just a technical error or a connection error which either of them in my opinion is there problem to sort as my wife had tried to stop it on the machine and app and if they can't offer a reliable service you are paying for they shouldn't offer it.
If you fill up at a petrol station and the pump won't stop you can guarantee that the filling station will realise they are responsible for it and they will take the hit. Geniepoint simple do not care at all about your time or experience they are simply interested in taking your money and telling you its your problem.
We almost exclusively charge at home and this has absolutely guaranteed we won't use genie point again.

charged at a Geniepoint charging station yesterday, at a Morrisons shopping centre, i have had an electric car for about 6 months now, so are still relatively green behind the ears.
The day prior i charged at a different provider for over 2hrs at a cost of less than £10.
Yesterday i was plugged in for 45 mins and the cost was over £28 !!!!!!!!
What an absolute rip off !!!

Would have given 0 out of 5 if I was able - 1 is far too high. Be very careful about Geniepoint chargers at Charlotte Street. I travelled down from Shropshire to Bath for a wedding and parked at Charlotte Street to charge my car fully. I paid 6 hours parking and my car app told me that the car would just about be recharged by that time. I hadn't taken note of a 90 mins only stay by GeniePoint. Tired after long journey, I had assumed this was only for people who had finished charging and were therefore "hogging" a charging point. I have been charged £30 in overstay charges despite my car not being fully charged and utilising their charging point throughout my stay. I paid £35 for the kwH I used to take me to 85% which I would have been happy with without the £30 fine on top. Help desk was useless - Adrian understood my complaint but said only a Manager could authorise a credit. I since sent an email complaint and followed up over a week later after no response. They haven't even replied to my email complaint - even though they say they have. No manager available when I tried to ask for some commercial reasonableness. Please avoid at all costs - will never use again.

Shocking service and reliability. My car went into limp mode despite having miles left on the clock. Free wheeeled to a charging point at Morrisons provided by Geniepoint. Error message on the screen so called their customer support to be told it’s broken and they can’t repair it. Found another one a little further down the road so back to free wheeling and lo and behold…. It’s another geniepoint charger that doesn’t work.
Seems to be common with this company having read the reviews. Should have their licence revoked if they can’t provide a reliable service

Attempted to charge my car. Tapped my card, £35 was taken and the charge did not start. Called the help line and was told the unit is faulty. Nearly two weeks later I have still not been refunded my £35. Every time I call I get told to wait longer. Shocking service.

Be wary of using this charging company. After several attempts to use the Ruishton, Somerset machine and at least 2 calls to customer support I was eventually advised the machine was faulty and I would need to use the slower Type 2 charger. I was charged £10 overstay fee when may car was still charging, to be able to complete my journey. When I complained customer support advised I should have unplugged my car at 23:30, located and driven to another charger to complete my charge before returning to the car park where the faulty charger was based. No understanding of motorist requirements.

Absolutely extortionate I was charged £43 which is around £18 more than I’ve ever paid for a comparable re-charge.

How are Geniepoint allowed to get away with this.