There communication skills are appalling, no response after several Messages I have sent them. I lost my bank card got my new one five days later still won't let me add my new card on. The most frust... Voir plus
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Lisez les avis des autres
DO NOT PLAY ON THIS SITE. Withdrawal when you win is SO DIFFICULT. When you eventually try to withdraw, the website will prevent you from doing so by either saying you have a game still open that... Voir plus
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Like them only place I recommend at the moment. Played slots for a few days no hassle like some casinos every 30 minutes checking on you, making you take a few hours off and silly childish behaviour t... Voir plus
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i am new in genting casino. played few slots. i think genting is fair and balanced and withdrawal is fast. I think genting is better then some other money stealing casinos. genting please stay fair an... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
When you play online with Genting Casino, you get a fantastic choice of over 5000 casino games to play whenever, and wherever suits you. Choose from classic casino table games including roulette, poker and blackjack, including live dealer games streamed straight from the casino floor. Or dive into our catalogue of fun slots, jackpots and instant win games from the world’s leading casino game providers. We add new games every week, so you’ll never be stuck for something different to play. All our online casino games use the latest casino technology. This means you get to play your favourite games with confidence, using a tried-and-tested, secure online system that will keep you and your money safe while you play. You’ll also get a seamless gaming experience on any device, with super-fast load times and easy navigation within and between games. All our games are optimised for mobile devices, so you can play on the move as well as at home.
The Premium Online Casino Of Choice
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Genting Casino offers a premier casino experience with a diverse selection of live games and popular slots. Every player is treated like a VIP, enjoying a range of welcome offers for newcomers, as well as numerous year-round and seasonal promotions for returning players.
Coordonnées de contact
Royaume-Uni
- contact@gentingcasino.com
- gentingcasino.com
3,0
Moyen
4 k avis
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Very good site with great choice of…
Very good site with great choice of games also love the live link to casino in London
24 avril 2026
Réponse : Genting Casino
Hi Raj,
Glad you had fun! The live link to the London casino is something special, isn’t it? We're thrilled you’re enjoying our game selection.
The GentingCasino Team
II joined I paid £20 for my first play…and can’t play
I joined I paid £20 for my first play ,then they asked for proof of who I was I’ve done this at least 20 times with my passport and face recognition and still won’t let me play .. no one to contact no email to send to .. just a waist of £20
17 avril 2026
Soo disgusting casino scam 100% don’t…
Soo disgusting casino scam 100% don’t spend guys any penny on this scam
17 avril 2026
Free food and drink as I’m a diamond…
Free food and drink as I’m a diamond member good customer service
24 avril 2026
Réponse : Genting Casino
Hi Joescaff,
Happy to hear that you’re enjoying the perks of being a diamond member along with our customer service!
The GentingCasino Team
Very difficult to use
Very difficult to use, can only withdraw a minimum of £20 which is ridiculous and when I tried to cancel my active bonuses it wouldn’t let me so I can’t withdraw my money wouldn’t use this app
24 avril 2026
Réponse : Genting Casino
Hi Archie,
Thank you for your feedback. We’re sorry to hear that you’ve found the experience difficult.
Please note that while the standard minimum withdrawal amount is £20, it is possible to request a withdrawal of a lower amount from your real balance. To do so, you simply need to contact customer support, and we will arrange this with the payments department on your behalf. Our contact details are live chat or email (contact@gentingcasino.com).
Regarding active bonuses, these may need to be completed or manually removed before a withdrawal can be processed. You can always cancel any bonuses from your end, considering that all the ongoing sessions (games) are closed properly.
We understand your concerns and are here to help make the process as smooth as possible, so please don’t hesitate to reach out to us directly for assistance.
The Genting Casino Team
DO NOT PLAY ON THIS SITE
DO NOT PLAY ON THIS SITE.
Withdrawal when you win is SO DIFFICULT. When you eventually try to withdraw, the website will prevent you from doing so by either saying you have a game still open that you need to close or you need to first cancel an active bonus that you have on your account . The catch is , there would not be a game open neither will it allow you to cancel the active bonus . So you’re stuck . I would seriously advise you to not use this site avoid at all costs . Customer service is non existent and the website is glitchy. MOST IMPORTANTLY YOU CANNOT WITHDRAW!!!
24 avril 2026
Avis spontané
Réponse : Genting Casino
Hi John,
Thank you for your feedback. We’re sorry to hear about the difficulties you’ve experienced when attempting to withdraw.
Please note that if the system indicates you have an open game, this must be closed before a withdrawal can be processed. Additionally, any active bonus must be cancelled or completed prior to withdrawing, as outlined in our policies.
If you are unable to close a game or cancel a bonus for any reason, our support team is available to assist you. You can contact us via live chat or email (contact@gentingcasino.com), and we will be happy to help resolve the issue as quickly as possible so you can proceed with your withdrawal.
We understand how frustrating this situation can be and appreciate your patience while we work to assist you.
The Genting Casino Team
The odds on winning on this site are…
The odds on winning on this site are slim to none I knew I should not have deposited here!
23 avril 2026
Réponse : Genting Casino
Hi Ben,
Thank you for sharing your concerns with us. We’re sorry to hear that your experience has not met your expectations.
Please be assured that all of our games operate using a Random Number Generator (RNG), which ensures that every outcome is completely random and independent. This means that results are not influenced or controlled, and each game round has the same fair chance of winning.
We understand that losses can be frustrating, and we truly regret that this has been your experience. If you have any questions about how our games work or need further clarification, we are here to help.
The Genting Casino Team
Réponse : Genting Casino
Hi Anna ..Eire,
Happy to hear that you’re enjoying our games and quick payouts!
The GentingCasino Team
I'm new client and I signed up a…
I'm new client and I signed up a deposit more then three times £10 and not even one little wine
23 avril 2026
Réponse : Genting Casino
Hi Edi,
Thank you for reaching out, and welcome.
We understand how disappointing it can feel to make several deposits without seeing a win. Please note that all games operate on a Random Number Generator (RNG), which ensures that every spin or round is completely independent and based purely on chance. This means that previous results do not influence future outcomes, and wins cannot be guaranteed regardless of the number of deposits made.
While we appreciate that this may not be the experience you were hoping for, the outcome of each game is entirely random and fair. We always encourage customers to play responsibly and for entertainment purposes.
The Genting Casino Team
Réponse : Genting Casino
Hi SHOBHNA KAUL,
Thanks for sharing your experience! Your feedback means a lot to us.
The GentingCasino Team
Réponse : Genting Casino
Hi Neo,
Thank you for your feedback.
We are very sorry to hear about your experience and regret that our service did not meet your expectations. This is certainly not the impression we aim to give, and we understand your concerns.
Please be assured that we always strive to provide a reliable and professional service to all our customers, and your feedback is taken seriously as it helps us improve.
Feel free to contact us via live chat or email (contact@gentingcasino.com), and request to speak to a manager directly. We are always happy to help.
The Genting Casino Team
Always a pleasant friendly atmosphere
Always a pleasant friendly atmosphere
Great staff
Parking excellent
15 avril 2026
Réponse : Genting Casino
Hi Mr Derek Armstrong,
Awesome to hear about the pleasant atmosphere and great staff! Your highlights about the parking are appreciated too.
The GentingCasino Team
Literally scammers just delete my…
Literally scammers just delete my account people who want to join this casino simply stay away from them
22 avril 2026
Avis spontané
Réponse : Genting Casino
Hi Nabeel,
We appreciate your review and are sorry to hear you weren’t fully satisfied. To better understand your concerns and resolve the issue, we kindly ask for more information.
Please contact our support team on chat or by sending an email to contact@gentingcasino.com so we can assist you further.
We look forward to hearing from you and making things right.
The GentingCasino Team
Started off ok but holy christ,just…
Started off ok but holy christ,just like every casino in this dump of a country, Dreadful UTTERLY DREADFUL playing slots for over 40 minutes without a single bonus is absolutely scandalous and as per usual hide behind "gambling commission and algorithms" NOBODY IS BUYING THIS SLOTS IN THIS COUNTRY ARE CORRUPT!
22 avril 2026
Avis spontané
Réponse : Genting Casino
Hi there,
Thank you for taking the time to share your feedback.
We are sorry to hear about your recent experience and understand how frustrating it can feel when playing for an extended period without triggering a bonus feature. We appreciate how disappointing this can be.
Please be assured that all slot games operate using certified Random Number Generator (RNG) systems. This means that every spin is completely independent and based on chance, with no guaranteed timing for bonus features or wins. As a result, it is possible to experience longer sessions without bonuses, just as it is possible to trigger them more frequently at other times.
We would like to reassure you that all games are regularly tested and audited to ensure fairness and compliance with regulatory standards. There is no manipulation of outcomes.
The Genting Casino Team
Réponse : Genting Casino
Hi Carol,
Thank you for your feedback.
We are sorry to hear that your recent experience has not met your expectations. Please note that all game outcomes are determined by certified Random Number Generator (RNG) systems, which ensure that results are completely random and not influenced.
We understand that results can sometimes feel inconsistent, as outcomes are based on chance and luck rather than any fixed pattern. However, all games are designed to operate fairly at all times.
If you have any specific concerns or questions, please feel free to share them with us, and we will be happy to assist further.
The Genting Casino Team
There communication skills are…
There communication skills are appalling, no response after several Messages I have sent them. I lost my bank card got my new one five days later still won't let me add my new card on. The most frustrating Part of it all is no one has been in touch, in my view total lack of respect for there customers, no gamblers no business.
15 avril 2026
Avis spontané
Réponse : Genting Casino
Hi John,
Thank you for your review.
We are very sorry to hear about your recent experience and understand how frustrating this situation must be, especially after losing your card and receiving a replacement. We also sincerely apologise for the lack of communication you have experienced, as this is not the level of service we aim to provide.
Please note that you should be able to deposit using your new card. However, as we do not have access to your account details here, we kindly ask you to provide your username and registered email address so we can investigate this further and assist you accordingly. Alternatively, you may contact us via live chat or email (contact@gentingcasino.com) for immediate support. You can also request to speak to a manager so they can have a closer look at your concerns.
We appreciate your patience and look forward to resolving this for you as quickly as possible.
The Genting Casino Team
Shambles no freebies no free spins…
Shambles no freebies no free spins nothing seems they taking everyone’s money to compensate the shareholders
12 mars 2026
Avis spontané
Réponse : Genting Casino
Hey Andrew,
Thank you for your review.
We’re truly sorry to hear that your experience has not met your expectations. We understand how disappointing it can feel when promotions or free spins are not available at the time you are playing, especially when you were hoping for additional rewards.
Please note that all game outcomes are determined by certified Random Number Generator (RNG) systems, ensuring that every result is completely random and based on luck. This means that results cannot be influenced or adjusted.
Promotions and free spins are offered on a regular basis, but they may vary depending on eligibility, timing, or specific campaigns. We are always working to improve our offers and provide a better experience for our customers.
We genuinely appreciate your feedback, as it helps us improve, and we hope to provide you with a more enjoyable experience in the future. If you have any specific concerns, please feel free to share them with us.
The Genting Casino Team
Spam remote control system no body win
20 avril 2026
Réponse : Genting Casino
Hey Gurwinder,
Thank you for your review.
We’re sorry to hear that you feel this way about your experience. We would like to reassure you that all games on our platform operate using certified Random Number Generator (RNG) systems. This ensures that every result is completely random, independent, and not controlled or influenced externally.
There is no manipulation of outcomes, and all games are regularly tested to meet strict regulatory and fairness standards. As outcomes are based on luck, there can be periods where wins are less frequent.
If you have any specific gameplay sessions or concerns you would like us to review in more detail, please feel free to share them and we will be happy to assist further.
The Genting Casino Team
Réponse : Genting Casino
Hi Simon Cliff,
Happy to hear that! It's great to see our commitment to responsible gambling is hitting the mark.
The GentingCasino Team
Run of the mill online casino.
13 avril 2026
Réponse : Genting Casino
Hey Paul,
Thank you for your feedback and for your 3-star rating.
We appreciate you taking the time to share your experience. If there’s anything specific you feel could be improved and make the 3 stars - to 5, we would be glad to hear your suggestions as we are always looking to enhance our service.
The Genting Casino Team
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