A girl named unique had great customer service, always smilling and wants to talk and greet you. Always willing to help and go the extra mile. What I need right now! Beautiful girl x(Birmingham resor... Voir plus
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Deposited £30 won £380+ was not allowed to withdraw it, because i had an active bonus, literally had to play the entire £380 to even attempt to withdraw it and lost it all. They was 1 person i... Voir plus
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Don't know what their problem is.My documents were cleared and played on this casino for a couple of years. I gave gambling on UK casinos a break because online casinos based abroad are fairer imo.I t... Voir plus
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Upon joining I won a little but since then it’s been dead spins and hardly no scatters and payouts very small, if the scatters do come in you get nothing for the first 6 spins then little for the last... Voir plus
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À propos de l'entreprise
À propos de Genting Casino
Écrit par l'entreprise
Premium Online Casino Experience at Genting Casino
Genting Casino Online brings a premium online casino experience to players. Enjoy live roulette and blackjack tables, thousands of slots, mobile play and selected promotions, all supported by the trusted Genting brand.
Join NowSee our latest offers and promotions
🎁 Discover Genting Casino offers, including welcome bonuses, free spins and selected campaigns for eligible players.
Play Now
Play Genting Live and Live Casino Games
Step into the Genting Live service and enjoy live-streamed roulette from Genting venues such as Resorts World Birmingham, Palm Beach and Manchester. This part of the Genting experience brings real-time casino action online, giving players easy access to live tables with the polished feel and atmosphere the brand is known for.
Play Live CasinoPlay Slots, Jackpot Games and New Monthly Releases
Choose from over 7,000 online slots at Genting Casino, including exciting progressive jackpot games with the chance to win big. With new titles added regularly each month, the collection features everything from classic favourites to the latest releases, offering a wide variety of themes, features, and jackpot opportunities to enjoy.
Play Slots OnlinePlay Safer at Genting Casino
Genting Casino promotes a safer way to play with tools and support designed to help customers stay in control. Safer Play sits at the heart of a balanced casino experience, encouraging players to set limits, take breaks and keep gambling fun and within their means.
Learn MorePay & Withdraw Safely
Écrit par l'entreprise
- Trusted Payments and Fast Withdrawals
- Genting Casino supports trusted payment options to provide smooth and reliable deposits and withdrawals. Transactions are processed through secure methods, allowing players to manage their account with confidence as part of a safe and well-supported online casino experience
Play Genting Casino on the App
Your Casino, Ready on Mobile
Coordonnées de contact
Royaume-Uni
- contact@gentingcasino.com
- gentingcasino.com
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Demande des avis aux clients
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Just a serious no from me
Just a serious no from me. Wow. Avoid. New customer. Deposited. Played. Lost. Play was appalling. No wins. No line wins. Moved across casino slots games. Lost. Lost. Lost. And lost. Deposited more. Lost. Play issues. Long spins. Technical issues consistently that boots you out od the platform. Login again. Play again. Mostly fishing frenzy lure them in. Wow. Abysmal. Literally 90% dead spins. Did I win. Yes. But.... So. Constant long spins. Booted out. Login again. Fresh start. Line wins are poor. So await feature. Long wait. This is the issue. Never ever does it hit 3 or 4 boats. It's mostly by the chest accumulation. I did only twice twice in 47 attempts get 3 in view. Super, but I hit all three boats. The maximum. I won £18 and £20. NEVER EVER GOT 4 fisherman. No mini, minor, major, mega. No level 2,3 or 4. Never got the octopus. Appalling. Closed account
16 octobre 2026
Avis spontané
Réponse de Genting Casino
Hi Jason,
We're truly sorry to hear that your experience with our platform did not meet your expectations. We understand how frustrating it can be when you encounter technical issues and don't achieve the results you were hoping for.
Please note that our casino games use Random Number Generator (RNG) technology, ensuring that each spin's outcome is random and independent. Wins, bonus features, and special symbols are determined by chance, so specific outcomes or features cannot be guaranteed, regardless of how many times you play.
We appreciate you taking the time to share your feedback regarding both the gameplay and technical issues. Your comments are valuable to us, and we're sorry that your overall experience led you to close your account.
The Genting Casino Team
Well when you get verified after…
Well when you get verified after checking all your documents it's a great casino app but you need to get verified and it's takes time
15 octobre 2026
Réponse de Genting Casino
Hi F.G,
Glad to hear you’re enjoying the app once everything’s verified. We know the process can take a bit of time, but it helps keep things secure.
The GentingCasino Team
Good choice of games to play
7 octobre 2026
Réponse de Genting Casino
Hi Willow,
Glad to hear you’re enjoying the game selection.
The GentingCasino Team
Réponse de Genting Casino
Hi Ryan,
Glad to hear you’re enjoying the casino and our friendly service.
The GentingCasino Team
Easy depositing and easy to…
Easy depositing and easy to withdraw,also I like the games
6 octobre 2026
Réponse de Genting Casino
Hi Dave,
Glad to hear the deposits and withdrawals have been smooth, and that you're enjoying the games too.
The GentingCasino Team
Don't know what their problem is.My…
Don't know what their problem is.My documents were cleared and played on this casino for a couple of years. I gave gambling on UK casinos a break because online casinos based abroad are fairer imo.I tried to play on Genting recently and i haven't been allowed and they require my docs again and i cant be bothered to go through that again because it usually melts your brain trying to get verified again in this country.
6 octobre 2026
Réponse de Genting Casino
Hey Giuliano,
Thank you for sharing your feedback.
We understand that having to go through the verification process again can be frustrating, especially when you have previously completed it.
We have checked your account and can confirm that no additional documents are currently required and your account is not restricted. You should therefore be able to access your account without needing to submit further documents at this time.
If you are still experiencing difficulties accessing or playing on the site, please contact our support team via live chat or email (contact@gentingcasino.com) so we can look into this further and help you get back to playing.
The Genting Casino Team
I have not win yet
13 octobre 2026
Réponse de Genting Casino
Hey Shiva shankar,
Thank you for sharing your feedback!
We understand that it can be disappointing when luck isn’t on your side. Our games are based on chance, and every spin has an unpredictable outcome, so wins can never be guaranteed.
We hope you have a more enjoyable experience with us moving forward. Please remember to play responsibly and only for fun.
The Genting Casino Team
Am happy about that just not allways i…
Am happy about that just not allways i received bonus
6 octobre 2026
Réponse de Genting Casino
Hi David,
Happy to hear you're enjoying it. I’ve noted your feedback about the bonus not always arriving, and we’ll keep working to make that more consistent.
The GentingCasino Team
Réponse de Genting Casino
Hi sjk,
Glad to hear you're enjoying it all.
The GentingCasino Team
STAY AWAY FROM THIS SITE
STAY AWAY FROM THIS SITE. acc holder since 2022 lost more than ewer actually won regulated wins no fairness no RTP bulish support cant ewen do their jobs right. Takes them whole year to do a simple task and cant ewen do that from 5 attempts i mean come on are you support or just warmer of seats. Disgussed.
13 octobre 2026
Avis spontané
Réponse de Genting Casino
Hey Ricardas,
Thank you for sharing your feedback with us.
We understand that, after being a player since 2022, you may feel disappointed with your overall experience, particularly regarding your concerns about fairness and the time taken to resolve your support requests.
Please note that casino games are based on chance, and individual results can vary. We understand, however, that your concerns regarding customer support and the time taken to resolve your issue deserve attention.
We would appreciate the opportunity to look into your experience. Please provide your username or email address here, or contact us via live chat or email (contact@gentingcasino.com), and request to speak with a manager so our team can review the matter further.
The Genting Casino Team
Réponse de Genting Casino
Hi Linda,
Thanks for the kind words — lovely to hear our staff made a great impression.
The GentingCasino Team
The best the cool
6 octobre 2026
Réponse de Genting Casino
Hi alex bayes,
Glad to hear you're enjoying it!
The GentingCasino Team
I deposited £10 and no matter what I…
I deposited £10 and no matter what I try it won't verify me to get onto tge account
16 septembre 2026
Réponse de Genting Casino
Hey Simon,
We’re sorry to hear that you’re experiencing difficulties verifying your account, and we understand how frustrating this must be, especially after making a deposit.
Please rest assured that we have escalated your case to our Verification Department for further investigation. Our team will review the situation and work to clarify what is preventing your account from being verified.
We’ll keep you updated and get back to you by email as soon as we receive a response from the relevant team.
Thank you for your patience and understanding while we look into this for you.
The Genting Casino Team
Free spins good games
5 octobre 2026
Réponse de Genting Casino
Hi Shirley,
Glad to hear you're enjoying the free spins and games.
The GentingCasino Team
lovely site fair payouts only proplem…
lovely site fair payouts only proplem is they keep asking for funding evidence which i did last month when I sent them in says duplicate so how I send 3 months in when it hasn't been a month since u had last lot go on chat no help at all shame cause I do like the site
7 septembre 2026
Réponse de Genting Casino
Hi Melanie,
Thanks for sharing this — glad you enjoy the site and the fair payouts. Sorry for the hassle with the funding evidence and the chat support; that should be clearer.
The GentingCasino Team
Deposited £30 won £380+ was not allowed…
Deposited £30 won £380+ was not allowed to withdraw it, because i had an active bonus, literally had to play the entire £380 to even attempt to withdraw it and lost it all.
They was 1 person in the live casino game (me) we know how the dealer will play it & it happened.
I been gambling for 20+ years i have had accounts with betfair.com for 15+ years bwin.com 13+ years
The land casinos are great, honestly one if not the worse experience ever, would not play at this casino again, they is 3-11 people in there live online casino games live feeds which are hooked up to the land casinos, other companies have hundreds of players in there live lobbies doesn't that tell you no one wins with this company.
9 octobre 2026
Avis spontané
Réponse de Genting Casino
Hey Adam,
Thank you for sharing your feedback. We're sorry to hear that your experience has left you disappointed, and we understand how frustrating it can be to feel that you weren't able to withdraw your winnings.
As you mentioned, you deposited £30 and won over £380. However, when a bonus is active, specific bonus terms and wagering requirements may apply before a withdrawal can be made. You also have the ability to cancel the bonus fully. These conditions are outlined in our bonus terms, and our Customer Support Team is always available to explain the requirements and guide players through the available options.
If you encounter difficulties withdrawing your balance due to an active bonus or any other reason, we encourage you to contact our Support Team before continuing to play. Our team will be happy to review your account and help you understand the steps available to you.
We appreciate your feedback and are sorry that we didn't meet your expectations on this occasion.
The Genting Casino Team
Réponse de Genting Casino
Hey Sid,
We understand how disappointing it can feel when you’re hoping to trigger a bonus feature in a game and it doesn’t happen, especially when you’ve been playing for a while.
Our games use Random Number Generators (RNGs), meaning every spin and game outcome is random and independent. Bonus features are also part of the game mechanics and cannot be guaranteed, regardless of how much you play or spend.
We appreciate you sharing your feedback and wish you the best of luck in your future gaming sessions!
The Genting Casino Team
Great site but waiting a long time for…
Great site but waiting a long time for withdrawal is not so great
9 octobre 2026
Réponse de Genting Casino
Hi Gerard,
Glad to hear you’re enjoying the site. We understand slower withdrawals can be frustrating, and we’re always working to keep things moving smoothly.
The GentingCasino Team
Worst online casino ever and no star…
Worst online casino ever and no star customer service
3 octobre 2026
Réponse de Genting Casino
Hey Eugene,
We're truly sorry to hear that your experience with us hasn't been a positive one. We always want our players to feel valued and supported, so it's disappointing to learn that we haven't met your expectations.
Our team strives to respond as quickly as possible and provide helpful answers to any questions or concerns our players may have. Your feedback is important to us, and we'd genuinely appreciate the opportunity to understand what went wrong so we can learn from your experience and continue improving our services.
Thank you for taking the time to share your feedback with us. We hope to have the opportunity to provide you with a much better experience in the future.
The Genting Casino Team
Réponse de Genting Casino
Hi Letitbeme,\n\nGlad to hear you had a great first win — a strong start indeed.\n\nThe GentingCasino Team
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