Geobear Avis 

Prompt response to initial enquiry and smooth process to get the work implemented. Technicians who completed the work were knowledgeable, helpful and understanding.

Very professional work, polite staff, premises left in a clean and tidy condition

Overall, a personalised and courteous experience. Although we did not use the services in full, the representative of the company has been excellent in their communications and clarity.

We contacted Geobear a few months ago, because of a set of cracks that progressively appeared in our house that got us worried about subsidence.

This was followed very quickly by a consulttion by video conference where the property was mapped and the points of interest were identified. This was a very quick and friendly process.

From first contact, to booking the survey, we had a series of unfortunate events in the family which put a pause on everything. Throughout this time, the representative kept the communication live, letting us know of price updates and other details.

We eventually got to book the survey which was arranged quickly but, could not be carried out because of structural reasons. Specifically, our floor boards were glued together which made pulling up the floor very difficult. And even if we got to that, getting to the soil underneath the floorboards was further complicated by the way the floor was constructed at the particular point of interest.

We followed up with the company for a refund which eventually was provided in full, since no work had been carried out.

In the meantime, we also called a structural engineer who certified that the reason for the cracks was not subsidence but settlement of the structure because of recent works in adjacent houses.

There are two points where the experience overall could be improved:

1. Explaining the extent of required works even if it was just for the survey, "like I am 5". This is very important to have the place ready. For example, my perception was that the sampling was going to be made using a really long drill bit (perhaps in the range 8-10 mm), but the actual sampling is made with a hole that is approximately 300 mm in diameter. Also (in our case) the whole floor would have to be pulled up, followed by a section of the floorboards in between joists. The cost of the survey is approximately £1500, plus any additional costs for doing that work.

This was mentioned during the initial consultation but not in enough (at least for me) detail. Make sure you check online videos about the process.

2. Following up for a refund required quite a few call backs. This may have been because it was during a period when people are mostly on leave. In any case, when everything was checked and it was determined that indeed, it would have been impossible to carry the survey out, the refund was made promptly. The point here is about better communication (internally).

Would we recommend Geobear to others?

Yes. Based on our experience, we would. The main representative we dealt with was Razwan Malik and was absolutely helpful, courteous and discrete.

If you are dealing with a possible setllement / subsidence issue that needs the soil to be stabilised and you are on the right type of soil, Geobear can absolutely help.

As part of my insurance claim re subsidence, I had an initial video call with Razwan who talked me through a site visit and the process involved in addressing the situation. When agreed for the work to go ahead, Raz ensured he would arrange this before I was due to be away. The coordinator contacted me straight away and a date a few days later was agreed.
The team carrying out the work arrived early and started work promptly. They were polite and respectful of my property and once completed, left the outside area of my house extremely clean and tidy. I would highly recommend Geobear and would not hesitate to call on them again should the need arise.

Geobear’s team fixed our subsidence problem in less than one day. Led by Ivor and a team with 45 years’ experience they carried out all work to a very high standard and could not be faulted in any aspect. Our property is now stabilised and safe with full guarantee and certification so we have peace of mind after a very stressful time. Only reason for a less than 5-star review is that the company fell down somewhat on communication so we were not advised of a schedule for the work or supplied with confirmation that it was actually happening on the appointed day which did give us anxiety. Similarly communication was poor with regard to confirmation of deposit payment. Otherwise very pleased with the outcome and would recommend this company highly.

Geobear has done a fantastic job in fixing the sunken floor in our extension. I had an initial call with Neil Crozier who guided me through the whole process and was extremely helpful throughout. The works were scheduled on a date of my choosing and on the day, the team were in and out in a few hours, completing the job with minimal mess and disruption.

My Initial enquiry was followed up very quickly by a thorough site visit. Had to wait some months for other contractors to complete preparatory work. Geobear kept in touch to check progress. On the treatment day the workforce arrived early, they made time to answer my questions and work was carried out very efficiently. It took half a day and the site was left clean and tidy.

Jon Large gave exceptional customer service from start to finish - the engineers were very polite and respectful of my property - credit control went above and beyond to help me with my issue - the transaction on the whole went smoothly the only road bump I incurred hence the 4 stars not 5 was with the Scheduling Co-Ordinator correspondence, their information was too brief and at times very blunt.

Very professional service; efficient design process with good communication throughout. End result was as required, with no issues relating to sequencing, programming or on-site works. Would recommend and use again.

Geobear were a joy from start to finish. Prior to agreeing the work, Ian from the sales team was able to answer all of my questions and was happy to talk through the process. On the day, the team that came to do the work were very efficient, knowledgable and polite. Geobear offer a very elegant solution to a worrisome problem, and I highly recommend them as a company and service.

The engineers who arrived on site were very professional and experienced, they fully explained the work they would be doing, how long it would take and any impact to ourselves. As the job progressed they highlighted any further concerns regarding drain displacement and ensured this was included in the final report. Once the work was completed they ensured they cleaned everything fully and throughout the job they were very friendly and polite.
Excellent results and excellent reprentatives of the company.
Thanks.

Excellent service. Very professional

Mr Malik was outstanding in our first chat. He was extremely knowledgeable and honest. He went beyond expectations showing me geological charts, historical issues in my area to illustrate my query. I am absolutely blown away! 10 out of 10. Highly recommended.

Jon large was exceptional in his execution of the works.

Excellent! Received above and beyond support from this company to find the right solution for my budget. No hard sell- just information, experience and professionalism -Highly recommend.

What a well organized and professional company! Neil Crozier conducted our video consultation and he was patient, thorough, informative and showed great integrity. He obviously knows his stuff!
Once the consultation was complete he told me he didn't think subsidence was the issue, and advised me to contact a roofer as he felt the problem may lie there. He was absolutely right!
And all this for free! I didn't think people like this existed anymore. We are so grateful.

Very professional service , we had subsidence on our conservatory , Ian at Geobear explained exactly what was going to be done and kept us updated along the way , in two days the work was completed with minimal hassle and no stress, I’d certainly recommend this company

Had a free video consultation with Rizwan. He had done his research into my property and was very knowledgable.
In the end he offered some useful info but advised me not to take any further action at this time and to simply monitor the cracks - so no hard sell.

I put an enquiry though the website yesterday and today I received a phone call from Area Manager Neil Crozier. He was able to answer all of my questions and addressed all of my concerns. His recommendations were honest and he has given me all the information necessary for moving ahead with the purchase of a property which suffers from historic subsidence! Thank you Neil & Geobear!

Incredible service from start to finish - very professional and knowledgeable Paul didn’t try and sell a product that wasn’t needed, he took the time to explain the processes involved and was always there to answer any questions we had. 100% would ( and have ) recommend Geobear to any one concerned about movement within their property.