Gerbing's Heated Clothing Avis 

So disappointed

I have been wearing gerbing heated clothing for a few years and I was generally happy, but I had never had to deal with their “customer service.” I guess I had been buying gerbing products from other retailers. But recently I ordered straight from gerbing and their incompetent, nonexistent customer service has made me regret any purchases I have made and I have gone so far as to buy again from another brand. My order was split into 2 packages, which is annoying because this happened because my gloves were back ordered despite showing as in stock on the website. But both packages eventually shipped - one has been received, but my gloves are MIA. The tracking info I was provided for them doesn’t work and they have ignored 5 emails in the last week. Today, their phone line wasn’t taking calls at all. I know this is a busy time of year but not ever responding and refusing to answer the phone is childish and unacceptable. I’m sure they aren’t processing warranty claims either. But your gear from a company that answers the phone

Update: Gerbing reached out to me to make things right. I would do business with them again.

Ben al jaren in het bezit van verwarmde handschoenen van Gerbing.
Recent ging een van de accu's kapot. Zonder belemmeringen is deze kosteloos vervangen. Topservice dus, zo behoud je klanten! Dank.