I Wanted to Be a Long-Term Customer
I spent $1,456 with German Kabirski during a Black Friday promotion after researching the designer extensively and communicating with customer service multiple times regarding sizing before placing my order.
Unfortunately, my experience was extremely disappointing.
Before purchasing, I specifically discussed sizing concerns with customer service and was advised that exchanges would be possible if needed. After receiving the rings, I was informed that exchanges for different sizes would not be allowed because the items had been purchased at a deep discount during the promotion. This restriction was never disclosed during my numerous pre-purchase inquiries about sizing.
Three rings did not fit despite following the sizing guidance provided.
I also experienced quality issues with three different rings. Two gold-vermeil pieces began showing significant wear, with the gold finish wearing through in areas of normal use. A third ring with a black finish began showing wear after only a few wears, exposing the lighter metal underneath. In addition, another ring did not resemble the product photographs that influenced my purchasing decision.
The customer service experience was equally frustrating. Direct questions were often met with incomplete or vague responses, requests for clarification frequently went unanswered, and my request for escalation to a supervisor was ignored.
What made the situation particularly disappointing is that I genuinely wanted to be a long-term customer. I purchased eight rings, joined the loyalty program, accumulated thousands of loyalty points, and expected to make future purchases. Instead, I spent months trying to resolve issues involving sizing, quality concerns, return policies, and store credit terms.
Ultimately, I disputed the charges through my credit union. My credit union resolved the dispute in my favor and made the credits permanent.
While I appreciate the final financial resolution, I would have much preferred receiving jewelry and customer service that justified the premium pricing.
Based on my experience, I cannot recommend German Kabirski. My advice to prospective buyers is to carefully review all policies, save all correspondence, and proceed with caution.
Réponse de germankabirski.com
Hello,
Thank you for taking the time to share such detailed feedback. We are truly sorry to hear about your experience and sincerely regret that we did not provide the level of service and care you expected from us.
The experience described in your review does not reflect the standards we strive to maintain or the way we want our customers to be treated. We have carefully reviewed your feedback, and the team member who was previously responsible for handling your case is no longer with our company.
We would genuinely appreciate the opportunity to look into your situation personally and see what we can do to address the concerns you experienced. At the moment, however, we are unable to identify the specific order from the information available in the review.
Could you please contact us at service@germankabirski.com and provide your order number or any details that may help us locate your purchase? This will allow us to review the full history of your case and work toward the best possible resolution.
We sincerely apologize once again for the frustration and disappointment you experienced. We value every customer and would very much appreciate the opportunity to make this right.
Warm regards,
German Kabirski Customer Support