Get Kovah Avis 

Not yet received the mat. Was ordered 4 days ago and still waiting for it to be shipped.

Will miss the next heatwave and having read the reviews, I’m not expecting a great deal.

I will amend my review, once received and can be assessed.

I bought two Kovah Cat Cooling Mats, size L in Blue, and paid £52 in total. Unfortunately, I’m extremely disappointed with the quality.

Our cat has shown absolutely no interest in these cooling mats. The material feels very cheap, the mats are extremely thin, and most importantly, they don’t feel cool at all to the touch. Based on the product description and the overwhelmingly positive five-star reviews on the company’s website, I was expecting a much better-quality product.

In my experience, the actual product I received simply does not live up to the quality or performance suggested on the website. I also find the number of glowing five-star reviews difficult to reconcile with the product I received.

For £52 for two mats, I expected considerably better quality and an effective cooling product. I’m very disappointed with this purchase and would not recommend it.

Save your money — in my experience, these cooling mats are simply not worth the price.

Useless - do not use.

My parcel is missing and they are not interested.

It’s a scam website to get you pay money the product never comes then they refuse to refund.

Uses a substandard delivery company obviously because they are cheap so products do not get delivered.

No idea if the items are any good because they never arrive.

Order #KVH4070

Update: Went around in circles for many many messages - I asked for a refund. They said send us your (cheap, nasty, from Shein/Temu) mats to Belguim at my own cost. Iasked for a refund again. They offered 20% refund. I asked again. They offered 30%. I asked again they offered 40%. It stopped there and they would go back to demanding I send them to Belguim. On the third round I just said ok give me 40%. I got it. So this still worked for them, they made a stupid profit from lying. Read my account through and avoid them like the plague. Report to shopify and citizens advice if you do buy, and find yourself in the same situation.

Fake trustpilot reviews on their page
Fake product- just a cheap item from Shein rather than the thicker, higher quality product they promise, priced at £35 instead of £2- £3.
Multiple emails asking that you click on links or reply with a yes, potential phishing.
They claim to offer 90 day money back guarantee but you have to 'return' them to Belguim at your own cost.

Their response to my request for a refund was first to tell me I have to send it to a "warehouse" in Belguim. Hint- this item has never been anywhere near Belgium before. This would cost as much as the overpriced mat and they know this- nobody will bother. We will just count our losses and let go. They also say to send it recorded- at huge extra cost. If you dont they will likely just disappear it.
They offered me 30% refund, then 40% refund to keep it. No. They have pretty much scammed me with all the lies and deceptions and I want my money back. Why should they get to keep it.

This site (Get-kovah.com) claims to have 50,000 Trustpilot reviews. They say separately that their reviews have a score of 4.8, but mine is the first Trustpilot review. I should have checked this was real before purchase of course but foolishly relied on Google to know what was what.

They show the Trustpilot logo with 5 stars, and a note saying "50,000 happy customers".
This is copied and pasted from the site-
"4.8/5 (2300 reviews)"
"Trusted by 50,000+ dog owners worldwide. 90-Day Money-Back Guarantee".

I had bought ice silk pet mats for about £5-£7 on Amazon but my pet was not interested. It was so hot, and I had read that these ones were really good- the quality was higher etc and there is a money back guarantee if your pet doesn't like it. However, they are about £35 for the same size as the ones on Amazon, a small. I took this as confirmation it was a "proper" product, with its dedicated website etc. They do give you two "for the price of one".
So, I decided to bite the bullet- I was worried about my pet, who had been unwell, overheating.
It took a while to arrive (ordered 24th July, delivered 1st August so not outrgaeously slow). The website says they come from Belguim and it wasn't a huge concern. I noticed however the words Yun Express on the order confirmation page. A quick check and this is shown to be Amazon/Shein as I suspected. It seems they are upselling, pretending to sell a higher quality product than the cheap ones widely available, then they send your order directly to Amazon or Shein, who fulfil the order. I have bought on Amazon before, they are £5 rather than £35, and they are thicker than the Get-Kovah mats, not thinner.
They claim to offer a 90- day money back guarantee but have not replied to my request by email and on a form from their website.

I can't ask my bank for a refund for 2 weeks, but I will if they do not refund me.
I realise there is a strong chnace they will tell me I have to return the product at my own (likely extortionate) cost and then it may "never arrive" meaning they never refund.

Also they sent many emails after the order, each with a different clickable link or a request to reply with a "yes". This seemed very dodgy to me. I have changed my bank card and reported them to report@ phishing.org.uk in case there were any phishing attempts in the email links.

A quick search finds the identical product on Shein- to be clear this product came packaged like it was from Shein and is a cheap, flimsy item.