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Coordonnées de contact

3,5

Moyen

TrustScore 3.5 sur 5

8 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Having tried most no pull leads and…

Having tried most no pull leads and harnesses to date this one has been the most effective. Grandkids can control the dog with no pulling even the dog seems happier on walks with no one struggling and getting stressed with no pulling

26 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Great customer service 👏

I placed an order for a no-pull collar then got talking to a friend who gave me some helpful advice on how to stop the dog pulling so decided I would cancel the Paropet order and try my friends advice first. I contacted the support email and Mary who answered was very helpful and actioned a refund immediately. Couldn't ask for better customer service. If the training doesn't help, I would definitely purchase from Paropet in the future.

21 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

There was a delay in my order being…

There was a delay in my order being delivered. I received a very pleasant and timely response to my email from Mary and assured my order would be on its way by the end of the week. The no pull harness and lead are great quality and fits my Dalmatian really well! I would highly recommend.

22 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Great harness, will buy another once puppy fully grown

I bought a harness and lead from ParoPet for my 4 month old golden retriever. I need to teach him to walk nicely before he’s fully grown as I don’t want him pulling me nor others over. Ordered this after watching video on instagram. I did have to check on the order as it took a few weeks but got an immediate reply from their customer support saying it would arrive by the Saturday, it actually arrived earlier. The product itself so far has not disappointed. It’s strong, puppy seems comfortable wearing it and he is already walking so much better. Really happy with it.

25 mai 2026
Avis spontané
Noté 1 sur 5 étoiles

SCAM AVOID AT ALL COSTS

Ordered harness for my dog gig Evri tracking number a few days after placing order but it’s now 2 weeks later and Evri still say they are expecting the parcel. I have contacted the company to find out what is going on they said there were having stock issues due to high demand. Waited a while longer but still no update sent email requesting to cancel and was told that it had been sent so I could not cancel. I explained that the tracking has not updated and still showing that Evri expecting the parcel they tried to lie and say that it takes a few days for Evri tracking to update. I have now filed a dispute with my bank to get my money back.

1 mai 2026
Avis spontané
Logo de Paropet

Réponse de Paropet

Hi Mark, we sincerely apologise for the experience you had and completely understand your frustration.

We did experience stock and fulfilment delays during a period of very high demand and we're sorry this wasn't communicated better.

As per our cancellation policy, once an order has been processed we're unable to cancel it. However you are fully covered under our 40 day return guarantee if you're unhappy with the product for any reason. Just reach out to us at support@paropet.co.uk and we'll take care of you.

Noté 1 sur 5 étoiles

Total scam

Total scam. You will never receive your order. AVOID AVOID AVOID! Bank chargeback currently in progress.

26 avril 2026
Avis spontané
Logo de Paropet

Réponse de Paropet

Hi Amy, we're really sorry to hear you felt this way. This is absolutely not the experience we want for any of our customers.

We've just checked on your order and can see it has been delivered.
If there are any outstanding concerns please reach out to us at info@paropet.co.uk and we'll take care of you straight away.

Noté 1 sur 5 étoiles

I think is another chinese scam

I think is another chinese scam. myself and numerous others have put comments on FB saying despite having emails saying orders despatched we all have the same message from Evri to say they do not yet have it over a week later Paropet say its an error but as no goods arrive, its looking like a scam. they claim to be a UK company but have no phone number. not much on companies house, there is a foreign name and a uk address but that is likely to be a post box for numerous dodgy operators

13 mai 2026
Avis spontané
Logo de Paropet

Réponse de Paropet

Hi Carolyn, we completely understand why delays cause concern and we take this feedback very seriously.

We experienced some stock and fulfilment delays during a period of exceptionally high demand, which unfortunately affected a number of orders and we sincerely apologise for that.

Please reach out to us at support@paropet.co.uk with your order details and we'll look into this personally and make it right for you.

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