Amber was able to confirm my battery had experienced a major failure and worked with me to find the best shop to take it to for replacement. They stayed in contact through every step of the way and ga... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I tried to sign up and entered all of my info, chose a package then got an email to approve access to the car remotely to inspect. I approved this and then never heard from them again! Several days we... Voir plus
Have had an Amber service contract on my Model S P100D since January of last year and unfortunately needed to use their services as the headlight and front drive motor were defective. My advisor, C... Voir plus
L'entreprise a répondu
This company and Chad H. have been awesome to work with so far. I have a 2022 Tesla Model Y Performance. I was worried about not having it under warranty, and Amber and Chad delivered! Smooth sign-... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Amber revolutionizes the way electric vehicle (EV) owners experience post-warranty care. Its flagship service, AmberCare, offers a modern protection subscription designed for EV owners. Every AmberCare plan comes with access to the AmberCare Concierge, a virtual "Genius Bar" for EV owners powered by service advisors and technicians with 20+ years of combined experience in EV service and AmberCare benefits like roadside assistance and ride share allowance.
Coordonnées de contact
2261 Market Street STE 5280, 94114, San Francisco, Etats-Unis
- (415) 463-8792
- concierge@getamber.com
- getamber.com
4,4
Excellent
47 avis
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Amber has been great from beginning to…
Amber has been great from beginning to end. The sign up process is streamlined and very quick.
7 mai 2025
Réponse : Amber
Thank you, Anthony! We really appreciate your kind words and are so glad to hear the sign-up process was quick and seamless for you. Our team works hard to make sure everything from start to finish feels effortless, and it’s great to know that came through in your experience.
Thanks again for choosing Ambercare — we’re excited to keep supporting you and your vehicle for years to come!
Warm regards,
The Ambercare Team
Réponse : Amber
Thanks so much, Percy! We really appreciate your awesome feedback. We work hard to be the top choice for EV owners, and it means a lot to hear that reflected in your experience.
We’re thrilled to have you with us — thanks for trusting Ambercare to protect your EV!
Warm regards,
The Ambercare Team
Great for used Teslas
What a find for all Tesla owners. I have a 2018 M3, that went outside Tesla warranty. I found Amber, and signed up for the warranty. They allow you to sign up outside of warranty. Not even 3 weeks later, did I get an airbag warning on my car. Scheduled a Tesla service appt, and got the quote approved by Amber. Had to wait 6 weeks for my Tesla appointment, but got the airbag system replaced, as well as Tesla found issues with my steering / control arms, which Amber also approved under warranty. Amber even called Tesla to pay the bill directly minus my deductible. I didnt have to wait for reimbursement.
I'm a huge fan, and recommending to any Tesla owner out there who is afraid to own the car past factory warranty. The process was very easy. They communicate very quickly by email or phone. I think they will be a game changer moving forward for used Tesla's.
19 mars 2025
Avis spontané
Réponse : Amber
Thank you so much for sharing your detailed experience, Ian! We’re thrilled to hear that our team could make your repair process smooth and stress-free — especially with something as important as your airbag and steering system.
It’s great to know our direct billing process and quick communication made things easy for you. We’re passionate about helping Tesla owners enjoy their vehicles worry-free even after the factory warranty ends, and feedback like yours reminds us why we do what we do.
We truly appreciate your trust and recommendation — welcome to the Ambercare family!
Warm regards,
The Ambercare Team
The ease and use of the online portal…
The ease and use of the online portal was fast and convenient. Also the communication from the reps was top tier! I will be recommending your service.
20 mars 2025
Réponse : Amber
Thank you so much, Gaila! We’re so happy to hear you found our online portal easy to use and that our team’s communication stood out. Making the process smooth and transparent for our customers is exactly what we aim for.
We really appreciate your recommendation and your trust in Ambercare — we’ll be here whenever you need us!
Warm regards,
The Ambercare Team
Great company
Great company, its absolutely worth purchasing a warranty through this company for the peace of mind, especially with an aging EV. Thanks Amber, y'all rock!
17 mars 2025
Avis spontané
Réponse : Amber
Thank you, David! We really appreciate your awesome feedback and are so glad to hear you’ve had such a positive experience with your EV coverage. Providing peace of mind — especially for owners of aging EVs — is exactly what we’re here for.
We’re thrilled to have you as part of the Ambercare family. Thanks again for the shoutout — you rock too!
Warm regards,
The Ambercare Team
Had service done at Tesla on my 2023 M3
Had service done at Tesla on my 2023 Model 3 LR rear passenger window as it would not consistently roll up after I exit my car. I had verified prior to setting up the service appointment with Tesla that my rear passenger window issue would be covered under the Amber Care/Battery Club Warranty. Once Amber verified the work would be covered, I went to Tesla and had it done.
After the work was completed, I called Amber and they answered quickly, spoke to Tesla Service on the spot and gave a credit card for the warranty work and I paid my deductible. The transaction was smooth and easy. So far, I'm impressed with Amber's warranty and have it on both of my Tesla's.
10 mars 2025
Avis spontané
Réponse : Amber
Thank you, Michael! We’re so glad to hear that your experience with Ambercare went smoothly and that both your Teslas are covered. Our goal is to make every step — from verification to direct payment with Tesla — as quick and effortless as possible.
We truly appreciate your trust and loyalty, and we’re happy to know our warranty has given you peace of mind with your vehicles. Thanks again for being part of the Ambercare family!
Warm regards,
The Ambercare Team
Amber doesn't care
Really wanted to give them a good review. But unfortunately their actions is now causing me me to do the direct opposite. They are very nice people, good costumer service, and tries to be courteous and all. However the issue with them. Is they have alot of growing up to do. They are like a small bird that doesn't know how to fly. Afraid of everything other than trying to take people's money. They have a diagnostic tool which is supposed to tell them about the health of your vehicle. But they use this tool to actually discriminate against it.
I bought a 2018 Tesla Model S 75D barley 45k miles on it. No accidents, garage kept, one owner, any and all maintenance always done and battery and drive unit warranty still active. They did a remote diagnostic and denied my car. Saying that they found a random one time out of nowhere isolation code. That never appeared again in all their assement. They found a door handle issue. Which I recalberated and is fixed and a airbag light. Which was because I had my seats skin color changed out. I even talked with my local Tesla service. Who ran a diagnostic and told me there is no such isolation codes or anything popping up. They also said that these cars are basically computers on wheels and codes can pop up here and there. Which is fine as long as that code is not constant. I told amber care this and they came back to approve the coverage under the condition. That ANY and ALL HV Components be excluded from coverage. Their explanation was they are scared that if that code came up that at some point in the car's coverage it may cause some issue. I told them first that is not a pre-existing condition and also something that might happen in future is the very REASON I am buying a coverage. I seriously don't know how they are in business. They are improperly using this diagnostic tool and don't fully understand what a pre-existing condition is. They are basically looking for a used car that is new. Issue is when they run the diagnostic on your car. They will find some random code and then try to either exclude major components which they STATE THE COVER or they will keep talking about how seriously unhealthy your car is to devalue your vehicle and waste your time as they decline you. This company may at some point get better. But definitely at this point they can't compete with other warranties. They are just too small, too afraid, too inexperienced and too new. I would look else where.
Amber thanks for your reply. I don't appreciate that you excluded certain things in the explanation. Folks this is how smoke and mirrors occur. You thinking taking some part of context and omitting other things is honorable thing to do? Well here is the whole text I received from you guys. Also you to say those codes indicate that an issue might occur in the future. Are you HEARING YOURSELF??? This is the very reason someone gets a warranty cause something that hasn't happened might happen in the future. You guys make no sense seriously. Also you ok with making me pay FULL PRICE even when your not giving me all the coverage. Never did you say based on these exclusions we can discount your price. Since we choose not to give you full bumber to bumber coverage minus battery component. In fact what you did say is HIT THE ROAD. Folks here is their actual text to me.
Hi Abraham, this is Jun.
I appreciate your patience. The following components would be excluded from your coverage: Cabin Heater, AC Compressor, Junction Boxes, HV Cabling, and other HV components.
Additionally, we would need to ensure the airbags are fixed. Given these exclusions, I would recommend exploring alternative programs like Xccelerate, which may offer full coverage to better meet your needs.
Apologies for any inconvenience, and I’m sorry we aren’t able to assist further. Please let me know if you have any questions.
That is what they sent me. And in their explanation you see how they conveniently left out. OTHER HV COMPONENTS. If they are willing to twist even their own wording. How reliable are they in keeping any word they say. So disappointed.
9 février 2025
Avis spontané
Réponse : Amber
Dear Abe,
Thank you for providing your feedback and sharing your concerns. We appreciate the opportunity to clarify our diagnostic and underwriting process, as our goal is always to provide transparency and help Tesla owners make informed decisions about their vehicle coverage.
Our underwriting process utilizes advanced AI diagnostic tooling in combination with a manual review by a Tesla diagnostic veteran with over 10 years of experience. This approach allows us to assess the overall health of your vehicle, including historical alerts that, even if not currently present, indicate potential future concerns.
During the complimentary diagnostic, we identified a high-voltage isolation alert (BMS_a142_SW_Isolation_Degradation) that occurred on January 27 at 11:51 AM. While the alert has not reoccurred, low isolation suggests a high-voltage short to ground/chassis, which is a serious concern likely to resurface over time. Additionally, we noted an airbag alert (GTW_w218_airbagIndicator) and even offered to collaborate with your preferred mechanic to diagnose and resolve the issue. Our technician also informed you of a right rear door handle alert (GTW_a396_prHndFault, HANDLE_FAULT_UNCALIBRATED), which was successfully resolved through calibration.
To accommodate your needs, we provided an AmberCare Basics coverage option at $94 per month, excluding only components potentially related to the alerts we identified such as the airbags, cabin heater, battery coolant heater, AC compressor, junction boxes, and HV cabling. However, this plan still covers a wide range of critical vehicle systems, including the media control unit, charging system, autopilot cameras, and body controllers—offering significant value and protection. Beyond that, upon repair of the airbag and isolation faults, these exclusions would be removed, allowing for even broader coverage.
The purpose of our diagnostic is not to deny coverage but to assess risk accurately and ensure we can responsibly underwrite each vehicle. We strive to educate owners on potential issues and provide fair coverage options without overextending risk—allowing us to continue offering affordable plans to customers like yourself.
We understand this may not be the outcome you hoped for, but we remain committed to supporting you and ensuring you have the necessary insights to make the best decision for your vehicle. If you have any further questions or would like to discuss alternative solutions, please don’t hesitate to reach out.
Best regards,
Team Amber
Good customer service
Found I was eligible for a 10% discount with Ambercare. Contacted them and they immediately applied it going forward and retroactively.
11 décembre 2024
Réponse : Amber
Thank you, Thomas! We’re so glad our team was able to help you get your discount applied quickly and without hassle. We always aim to make things as easy and fair as possible for our customers.
We appreciate you taking the time to share your experience — thanks for being part of the Ambercare family!
Warm regards,
The Ambercare Team
Great communication throughout the sign…
Great communication throughout the sign up process!
7 février 2025
Réponse : Amber
Thank you, Tyler! We’re so glad to hear our team’s communication made the sign-up process smooth and easy for you. We appreciate you taking the time to share your experience — welcome to Ambercare!
Warm regards,
The Ambercare Team
Réponse : Amber
Hi Brian,
Thank you for sharing your feedback — we’re sorry to hear your experience didn’t quite meet expectations. We’d really like to understand what could have gone better so we can make it right. Please reach out to us at support@getamber.com
and our team will look into it right away.
We truly appreciate you taking the time to share your thoughts and giving us the opportunity to improve.
Best regards,
The Ambercare Team
Amber Claim Processed Very Quickly
Concierge was very responsive when I submitted Invoice of repair underway on my Tesla. Concierge offered to pay the repair facility directly or fully reimburse me (less a small deductible). Never a question on the scope of repair to be covered, quickly resolved and reimbursed only a few days after the repair. Quick, efficient, gave me full confidence in the coverage I had purchased.
26 janvier 2025
Avis spontané
Réponse : Amber
Thank you so much, Rod! We’re thrilled to hear that our concierge team was able to process your claim quickly and provide the smooth experience you deserved. Fast, transparent service and confidence in your coverage are exactly what we strive for.
We truly appreciate your trust in Ambercare and are happy to know we’ve earned your confidence. We’ll be here whenever you need us again!
Warm regards,
The Ambercare Team
Quick answers and explanations from…
Quick answers and explanations from Chad, Jun and Joe.
27 janvier 2025
Réponse : Amber
Thank you, Bill! We’re so glad to hear that Chad, Jun, and Joe were able to provide quick and clear answers. Our team takes pride in making sure every customer feels supported and informed every step of the way.
We truly appreciate your feedback and thank you for choosing Ambercare!
Warm regards,
The Ambercare Team
Best Tesla Protection Plan by far!
As a dealer who sells a lot of Tesla's, Amber provides the best aftermarket protection plans by a longshot. Their team is packed with extremely knowledgeable former Tesla employees who know the cars inside and out. They're able to use Tesla's Toolbox to do in depth remote diagnostics on cars to uncover potential issues that don't display through the car's driver facing interface.
Amber has always responded to claims quickly and completely, their coverage and customer experience is unparalleled. Best of all, they don't lock you into long term contracts and give you the flexibility of going month-to-month. I can't recommend Amber highly enough!
8 janvier 2025
Avis spontané
Réponse : Amber
Thank you so much, Eric! We’re truly grateful for your kind words and for trusting Amber to support both your dealership and your customers. It means a lot to hear that our team’s Tesla expertise and quick, transparent claim handling have made such a positive impression.
We built Amber to make EV ownership simpler and more flexible, so we’re thrilled that our month-to-month coverage and diagnostics tools are adding real value to your business. Thanks again for the incredible feedback and for being such a great partner!
Warm regards,
The Ambercare Team
Quick turnaround time
7 janvier 2025
Réponse : Amber
Thank you, Srikar! We’re glad to hear you had a quick and smooth experience — that’s exactly what we aim for. We appreciate you taking the time to share your feedback and for choosing Ambercare!
Warm regards,
The Ambercare Team
I HIGHLY RECOMMEND TO ANY TESLA OWNER
WOW Best customer service I’ve received in a while I sent over the estimate to Amber claims within minutes I had an approval. I took my car to Tesla January 6 it was ready January 8. Amber is the best warranty out there I recommend them to every Tesla owner. The whole process was smooth and easy everything done through emails. Thank you Kelly and the whole team.
7 janvier 2025
Avis spontané
Réponse : Amber
Thank you so much, Jarrett! We’re thrilled to hear that Kelly and our team were able to make your claim process quick, easy, and stress-free. Providing fast approvals and clear communication is exactly what we strive for.
We truly appreciate your recommendation to other Tesla owners — it means a lot to us. We’re glad to have earned your trust and look forward to continuing to support you!
Warm regards,
The Ambercare Team
It took a little while to get policy…
It took a little while to get policy effective on
6 janvier 2025
Réponse : Amber
Thank you for the feedback, Augustine! We really appreciate your patience as we finalized your policy. Our team is continuously improving our onboarding process to make activation even faster. We’re glad to have you with us and look forward to providing great service moving forward!
Warm regards,
The Ambercare Team
I must start by saying WOW
I must start by saying WOW! I’ve had such an amazing experience now twice with my claims trough Amber. To give some background, I work in finance and have had lot of interactions with traditional warranty companies in the past. The service that I’ve received from Amber was outstanding and always prompt. They were in communication with Tesla the entire way and even spotted some mistakes that Tesla made on their invoice going both ways. The experience I’ve had is what made me make the decision to keep my Tesla for another few years instead of buying a new one. I highly recommend Amber to all my friends and anyone looking to extend their Tesla warranty.
5 novembre 2024
Avis spontané
Réponse : Amber
Thank you so much, David! We truly appreciate your thoughtful feedback — it means a lot coming from someone with your background. Our team works hard to provide transparent, attentive support and it’s rewarding to know that made a difference in your Tesla ownership experience. We’re thrilled to have earned your trust (and your recommendation!) and look forward to continuing to support you for years to come.
Warm regards,
The Ambercare Team
Honest about what plan we needed at…
Honest about what plan we needed at this point in the cars age and mileage.
Agreed to make our start date the same as our mfg expiration date. Thanks!
13 novembre 2024
Réponse : Amber
Thank you, Joseph! We’re glad to hear you had a clear and transparent experience. Our goal is always to help customers find the right coverage — never more or less than what they need. We appreciate your trust and thoughtful feedback!
Warm regards,
The Ambercare Team
Réponse : Amber
Thank you, Riley! We’re so glad to hear you appreciated our straightforward and honest approach. Respecting our customers’ time and earning their trust is what we aim for every day.
Warm regards,
The Ambercare Team
Takes so much stress out of Tesla…
Takes so much stress out of Tesla Service. Already paying dividends in savings after a couple of weeks. And finally a warranty that’s affordable. And it’s only going to get better with them going forward.
23 septembre 2024
Avis spontané
Réponse : Amber
Thank you, Carson! We’re so happy to hear that Amber has helped make your Tesla ownership experience more stress-free and affordable. We truly appreciate your trust and look forward to continuing to deliver value as we grow together!
Warm regards,
The Ambercare Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.