I placed my order in December 25, originally saying it would be delivered within 3-5 days. It still hasn't arrived. I took into account the busy Christmas period. The tracking link does not appear to... Voir plus
Chill Nest
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Lisez les avis des autres
Ordered December 10th, and allegedly arrived with courier by the 12th. Item never received. It’s now February 10th after multiple emails which were initially replied to using AI, the support email add... Voir plus
SCAM!!! I echo what others are saying. Ordered in November 2025, still waiting in February 2026. Responsed to one email blaming Christmas delivery delays and now ignoring emails. Wish you could leave... Voir plus
I ordered in Dec for Xmas I had hoped , however the tracking information was not updated. The chillnest did not arrive . I made two enquiries with Chillnest to inform them that the nest didn't arrive.... Voir plus
Avoid avoid avoid
Avoid avoid avoid
Ordered with a guarantee of Xmas delivery didn’t arrive messaged and said it had been dispatched but as soon as I said I wanted to cancel order was removed and said they would refund but no refund made still states pending. Staff were rude on replies and told me they have all positive reviews having looked on here maybe not the case. Overpriced and shocking service
Hoping refund is made soon
31 décembre 2025
Avis spontané
If I could give zero stars I would
If I could give zero stars I would. Items not received. Emails to cancel order ignored. Awful company. Avoid at all costs
16 décembre 2025
Avis spontané
Réponse de Chill Nest
Hello,
We’re sorry to read this and strongly disagree with the suggestion that customers are ignored. Chill Nest is a legitimate business and our support team responds to all requests, especially during high-volume periods such as Christmas.
A small minority of orders experienced delays due to carrier congestion, which may have impacted delivery timelines and response times. This does not mean orders were not processed or that cancellations were ignored.
For any order-related assistance or clarification, we invite you to contact our support team directly at support@getchillnest.com, where we’ll be happy to assist.
Kind regards,
Chill Nest Support Team
ABSOLUTE SCAM
ABSOLUTE SCAM. Please do your research before ordering. I wish I had. Items have never arrived. That was 4 weeks ago. Tracking number complete dud. Zero information as to where it is. All it says is CHINA. Guaranteed fast shipping and delivery- completely false advertising. Customer service offered zero help and no further info on tracking. They will be reported to UK trading standards. I'd be faster walking to China and collecting it myself.
8 décembre 2025
Avis spontané
Réponse de Chill Nest
Hello Emma,
We strongly reject the claim that Chill Nest is a scam. We are a legitimate business and orders placed on our website are processed and shipped through established logistics partners.
During the peak Christmas period, a small minority of international shipments experienced delays due to heavy congestion within global delivery networks, which impacted tracking visibility at certain stages. This is understandably frustrating, but it does not reflect false advertising or fraudulent activity.
Our customer support team is available to assist and provide clarity on order status.
For further assistance, please contact support@getchillnest.com so our team can review the situation and help accordingly.
Kind regards,
Chill Nest Support Team
DO NOT ORDER THIS-it is fraud
Ordered weeks before Christmas for my kids. Never arrived. Shipping has not moved from the day I ordered it. I’ve sent NUMEROUS emails and had zero response. No recognition whatsoever. DO NOT buy this product. It’s money down the drain. I’ve contacted my bank and advised them it is fraud, so I can recoup my money.
Chillnest said in their reply to reach out to them! I’ve tried, once again! Maybe this time I will get a response
30 décembre 2025
Avis spontané
Réponse de Chill Nest
Hello Anne,
We would like to clarify that Chill Nest is a legitimate company and we strongly refute any suggestion of fraud. Orders placed on our website are processed and shipped, and tracking numbers are issued only once parcels are handed over to our logistics partners.
During the Christmas period, a limited number of shipments experienced delays due to exceptional congestion within international and UK delivery networks. This situation, while frustrating, does not reflect fraudulent activity.
Our support team is available to review order statuses and assist customers accordingly.
Please contact support@getchillnest.com so we can help clarify the situation and provide assistance.
Kind regards,
Chill Nest Support Team
Don’t bother
Again the same as other reviews. Ordered 10th Dec with ‘express shipping’. Did not realise it was coming from china otherwise I would not have ordered it. Sent multiple emails- advised it is in transit. Have now asked for a refund and no response to my email. Is this even a legit company or a scam?
30 décembre 2025
Avis spontané
Réponse de Chill Nest
Hello Carol,
We’re sorry for the inconvenience. Holiday-period logistics congestion affected a small number of orders.
For order updates and assistance, please contact support@getchillnest.com.
Chill Nest Support Team
Ordered on 9th Dec
Ordered on 9th Dec, still not here. Tried contacting customer support. Generic response “look at tracking” tracking doesn’t work!!!!
30 décembre 2025
Avis spontané
Réponse de Chill Nest
Hello Claire
We’re sorry for the inconvenience. Holiday-period logistics congestion affected a small number of orders.
For order updates and assistance, please contact support@getchillnest.com.
Chill Nest Support Team
Chill nest came over a month later
Chill nest came over a month later! And wow really bad quality! Doesn’t even stand up properly when the phone, or iPad is on it it’s far to flimsy! It’s a waste of £27 and the website said buy one get one free lol only one came! Total SCAM! Also the bowl for snacks is to little for snacks you ca barely fit a drink inside it. do not waste your money.
29 décembre 2025
Avis spontané
Réponse de Chill Nest
Hello Susan,
We’re sorry to hear that the product did not meet your personal expectations.
Quality perception can naturally vary from one customer to another. While we respect your opinion, we also receive many positive private feedbacks from customers who are satisfied with the product’s stability and daily use, particularly for phones and tablets in bed or on sofas.
Regarding delivery time, the holiday period caused exceptional delays across international carriers, which unfortunately affected a limited number of orders. This is not representative of our usual delivery experience.
If there was any issue with your order or items received, we would genuinely like the opportunity to review this properly and assist you. Please contact our support team at support@getchillnest.com with your order details so we can look into it.
Kind regards,
Chill Nest Support Team
Just like all the other reviews
Just like all the other reviews, I have also not received my order and have been provided a tracking number that does not update. The tracking clearly shows it’s not even been picked up from the warehouse.
I’ve emailed the company several times but receive a woolly response with no timescales for receiving either the goods, a replacement or a refund.
The company clearly places fake positive reviews, uses generic responses to all customers who email and avoid any response that holds them to an accountable timescale.
Time to get the bank involved and raise this further.
7 décembre 2025
Avis spontané
Réponse de Chill Nest
Hello Laura,
We’re sorry to read this and understand your frustration.
A tracking number is only issued once an order has left our warehouse and been handed to the carrier. During peak holiday periods, tracking updates can be delayed while parcels move through international hubs. This affects only a small minority of orders, not the vast majority of our customers.
We do not post fake reviews, and every customer who contacts us is answered by our support team.
To allow us to properly review your order, please contact us directly at support@getchillnest.com with your order number. Our team will investigate the situation and assist you accordingly.
Kind regards,
Chill Nest Support Team
Avoid if UK customer
Order placed 20 days ago and still no items. Order confirmation only shows 1 item rather than the bundle I purchased of 2 plus the free item, priced in USD even though I'm a UK customer? No invoice sent. 7 emails back and forth only to be told each time the tracking has encountered an issue, no proof that the item isn't lost on transit? Requested a refund as I have no confidence the item will get to me
9 décembre 2025
Avis spontané
Réponse de Chill Nest
Hello,
We’re sorry for the frustration caused by the delay.
This situation affects only a very small minority of orders, mainly due to seasonal congestion around Christmas. The vast majority of UK customers receive their orders without issue.
Your order has been shipped, a tracking number cannot be generated unless the parcel has been handed to the logistics network. Tracking updates may temporarily lag while the shipment moves between hubs, especially internationally.
Currency display and bundle details are handled automatically at checkout and do not affect what is shipped.
Our support team remains available to assist and track the order properly.
Kind regards,
Chill Nest Support Team
Be warned!
I placed an order in the weeks before Christmas. Initially the tracking/order number came up with nothing. Then I received a notification from Evri with tracking info & that they had received my parcel in 15th December. Tracking has not updated since so I contact Evri several times before they admitted after Christmas that my parcel was lost. Sent several emails to Chill Nest support & a screenshot of Evri’s email but now they won’t respond to the emails I’ve sent asking when I will receive my refund. Will pursue a chargeback through my bank if they continue to ignore me. Extremely poor service!!!!
29 décembre 2025
Avis spontané
Réponse de Chill Nest
Hello Ju
Thank you for taking the time to share this and we’re genuinely sorry for the frustration this situation has caused.
We’d like to clarify that when a parcel is officially confirmed as lost by the carrier (as in the case you described with Evri), the case is handled accordingly by our support team. During the post-Christmas period, response times were unfortunately longer than usual due to a very high volume of requests, but messages are not intentionally ignored.
If you have already sent confirmation from Evri stating the parcel was lost, we invite you to contact us again at support@getchillnest.com
so the case can be reviewed and finalised properly. Our team will ensure the situation is resolved in line with our policy.
We sincerely apologise for the inconvenience and appreciate your patience while this is addressed.
Kind regards,
Chill Nest Support Team
Scammers
Never received and I brought a few of these as Christmas gifts. So going to contact my bank.
15 décembre 2025
Avis spontané
Réponse de Chill Nest
Hello Dawn,
We strongly disagree with the claim that this is a scam.
A small minority of orders placed during the Christmas period experienced delays due to exceptional carrier congestion. This does not mean orders were not shipped or ignored. The vast majority of our customers receive their orders successfully.
Our support team actively assists customers with tracking and delivery follow-ups. For any order update or clarification, please contact support@getchillnest.com so we can review your case properly.
Kind regards,
Chill Nest Support Team
Items have never arrived
Items have never arrived. Online ‘support’ was not helpful in rectifying this - said they’d look into it once I could provide a tracking update, but when I tried to track the parcel it said the order was not recognised. They suggested I have entered the wrong email address. I haven’t. Not sure if there’s anything I can do to recover the money - really wish I’d looked at reviews on here before ordering!
29 décembre 2025
Avis spontané
Réponse de Chill Nest
Hello,
We’re sorry to hear about your experience and understand how frustrating this situation must be.
An order showing as “not recognised” on the tracking page does not mean the order does not exist or was not shipped. This can happen when the tracking system has not yet fully synced or if there is a mismatch between the email used at checkout and the tracking lookup.
Our support team does assist with these cases and investigates them individually. To allow us to properly review and locate your order, please contact support@getchillnest.com with your order details so we can check the shipment status and provide accurate information.
Kind regards,
Chill Nest Support Team
***SCAM***
***SCAM - DO NOT ORDER***
Ordered the item over a month ago now as a Christmas present for my daughter.
Sent MULTIPLE emails chasing up my order and they have all been completely ignored.
Item hasn’t even been shipped yet as no tracking information provided.
When I track my order on the website it says that’s there’s no order under that number?
Yet they have happily STOLEN my money!!!
HOW DO I GET A REFUND!?!?!?!?
29 décembre 2025
Avis spontané
Réponse de Chill Nest
Hi Dan
We’re sorry to read this and want to clarify a few important points.
We do not ignore customer emails and we absolutely do not take payments without shipping orders. During the Christmas period, a small minority of orders experienced delays due to exceptional volume and logistics congestion.
If a tracking number has not yet appeared or the order page shows an error, this does not mean the order does not exist or has not been processed. It simply means the tracking has not fully synced yet.
To resolve this properly, please contact support@getchillnest.com
with your order number. Our support team is dedicated to tracking orders and assisting with refunds where applicable according to our policy.
We are fully committed to resolving every case fairly.
Chill Nest Support Team
Still not arrived
Still not arrived. Ordered start of December 7-10 BD to arrive and still nothing. In transit shows China though I am told can’t be tracked when overseas. I have written twice now and I get an apology about holiday period and it’s on its way. No date provided as to when and I can’t get a refund until it arrives, but when is it going to arrive? Do I just wait and wait? I have asked for a policy on how long do I wait until potentially classed as lost but that same question I have asked over both emails has been ignored.
Your response via email:
We can confirm that your order has already been shipped and is currently in transit with the carrier. Because the parcel is already in the delivery network, we are unable to cancel or refund the order at this time.
However, we absolutely want to support you. Once your order arrives, if you no longer wish to keep it, we will be happy to assist you with a return and a full refund. Our team will guide you through this process to ensure it is as smooth as possible.
We sincerely apologize again for this experience and kindly ask for your patience while the carrier completes the delivery. Please know that we are continuing to monitor your shipment closely and will assist you every step of the way.
But I am asking when is it classed as lost. You also have told me where it is in transit just it’s being monitored. How? You are not confirming where it is. Is it now in the UK? Holiday period or not there is no way it should take this long.
Once again what is your policy on how long you wait until you refund a customer as still not arrived within 17BD after order. I have excluded the bank holidays and weekends out of this.
29 décembre 2025
Avis spontané
Réponse de Chill Nest
Hi Lauren,
We’re sorry for the delay and understand your frustration.
Your order has been shipped and remains in transit. A small number of orders were affected by post-holiday congestion, which is now easing.
For precise tracking and case review, please contact support@getchillnest.com so our team can assist you directly.
Chill Nest Support Team
Items never arrive! A total scam
I ordered on 28th November and nothing has arrived even still (2nd January 2026)!!
After numerous emails to their customer services and generic AI replies saying the order is coming.
I've now started the charge back process with my credit card issuer as they clearly aren't coming as per the other reviews on here and I advise everyone else who has ordered them to contact their bank to try and claw back the money.
28 novembre 2025
Avis spontané
Réponse de Chill Nest
Hello Martin
We’re sorry to hear about your experience and understand how frustrating delivery delays can be, especially around the Christmas period.
The vast majority of our orders are delivered successfully. A small number of shipments were impacted by exceptional post-holiday logistics congestion, which is now gradually easing.
For any order update or personalised tracking assistance, we kindly ask you to contact our support team directly at support@getchillnest.com. Our dedicated agents will be happy to review your order in detail and assist you further.
Kind regards,
Chill Nest Support Team
Bought the chill nest pillow with…
Bought the chill nest pillow with guaranteed express delivery for Christmas. Brilliant I thought! 2 days before Christmas and it was obvious I’d been scammed with no update on delivery. I had to order the item at double the price on Amazon to arrive Christmas Eve. I’ve now contacted the company to say that I do not want the item and require a refund as they did not deliver what they promised of a guaranteed delivery for Christmas. So far I’ve had two emails back saying due to high orders they couldn’t deliver my order on time and they are monitoring it. It’s too late. I no longer want or need the item due to purchasing elsewhere. I want a refund but they are not obliging at all. Complete scam of a company.
**update - their so called customer service will do nothing until the parcel gets delivered. And then I will have to return to get my refund!! I purchased this item with a ‘guaranteed express delivery’ in time for Christmas and all they are doing is blaming it on an excess of orders causing delays. They have let so many people down and taking no accountability and stealing peoples money. I will keep replying to their emails demanding a refund **
24 décembre 2025
Avis spontané
Réponse de Chill Nest
Hi Grace,
We’re truly sorry for the disappointment caused by the delivery delay, especially as the order was intended for Christmas. We completely understand how frustrating this situation must have been.
That said, we’d like to clarify an important point for transparency. When a tracking number is issued, it means the order has been successfully dispatched and handed over to the carrier. Unfortunately, during the peak holiday period, carriers experienced severe congestion, which impacted delivery timelines and tracking updates across many retailers not just ours.
While we did our best to monitor the shipment and keep you informed, once an order is in transit, we must allow the carrier process to complete or for the parcel to be officially confirmed as undeliverable before issuing a refund, in line with our policies.
This situation does not reflect a scam or a failure to ship the order, but rather an exceptional delay caused by the holiday surge. Our support team remains available and we invite you to contact us directly so we can review your case and ensure it is resolved appropriately.
Kind regards,
Chill Nest Support Team
Avoid buying from this company
Exactly the same as previous reviews. Ordered the product on the 30th November, buy one get one free. Last update on order was 8th December saying it had been dispatched. Have received nothing, and order number does not seem to exist when trying to track on the website. Have emailed numerous times asking for updates and the response I get is clearly an auto generated reply apologising for the delay and it will be with me shortly. I don’t want the product anymore as it did not arrive in time for Christmas so have requested a refund twice.
Definitely avoiding buying from this company.
27 décembre 2025
Avis spontané
Réponse de Chill Nest
Hi Alex,
We’re genuinely sorry for the frustration caused by the delay, especially as your order was intended for Christmas.
However, we would like to clarify a few important points for transparency. A tracking number cannot be “invented” , when a tracking number is issued, it means the order has been physically handed over to our logistics partner and entered into the carrier’s system. This confirms the order was dispatched, not ignored or withheld.
During the peak holiday period, carriers experienced significant congestion, which unfortunately caused delayed or limited tracking updates for many shipments across the UK. This does not mean the order does not exist or was not shipped.
We understand that the timing is disappointing. That said, once an order is in transit with the carrier, we must allow the delivery process to complete or be officially marked as lost before determining the appropriate resolution, in line with our policies.
Our support team remains available and will continue monitoring your shipment. If the parcel is confirmed lost or fails to be delivered, we will of course resolve the situation accordingly.
Kind regards,
Chill Nest Support Team
Don’t waste your money
Ordered at the end of November for a Christmas present, I ordered one and got a deal that I was to receive a second one for free and a chocolate fondue mug. I got a email stating one item had been dispatched, so I emailed straight away checking as I was expecting more that one item, I had an email back saying that the full order had been sent and not to worry, they seemed very helpful, and so I didn’t really think about it much after that, I kept an eye on shipping info and noticed it was stuck in port for a VERY long time, The order finally arrived today, only 1 chill nest it the wrong colour and too late for Christmas!! I feel scammed!
27 décembre 2025
Avis spontané
Réponse de Chill Nest
Hi Rachael,
We’re truly sorry to hear about your disappointment and understand how frustrating this must have been, especially as the order was intended as a Christmas gift.
Our team did everything possible to assist you throughout the process and to keep you informed. Unfortunately, due to the exceptional congestion during the holiday period, some shipments experienced delays beyond our control.
We can however confirm that your order was delivered, which clearly shows that it was shipped correctly and not ignored. If only part of the order arrived, the wrong colour was received, or an item is missing, this indicates a logistics or packing error, not a scam and we sincerely apologise for that.
These situations are rare, but when they occur, we always resolve them directly with the customer. We kindly invite you to contact our support team by email so we can review your case in detail and provide an appropriate solution.
Kind regards,
Chill Nest Support Team
I haven’t received my order and despite…
I haven’t received my order and despite emailing no response- very disappointing given was a Christmas present!
27 décembre 2025
Avis spontané
Réponse de Chill Nest
Hi Grace,
We’re sorry to hear about your disappointment, especially as this order was intended as a Christmas gift.
We would like to clarify that tracking numbers are not invented or generated arbitrarily. A tracking number is only issued once an order has been physically handed over to our logistics partner and entered into the carrier’s system.
During the holiday peak period, some shipments experienced delays and limited tracking updates due to carrier congestion, which unfortunately impacted delivery timelines. This does not mean the order was not shipped or ignored.
Our support team is actively monitoring affected shipments and remains available to assist you directly by email to ensure the order is delivered or appropriately resolved.
Kind regards,
Chill Nest Support Team
They steal your money
They steal your money, giving you tracking numbers that tell you nothing then just keep saying in transit. I will be seeking legal advice to get my money back
27 décembre 2025
Avis spontané
Réponse de Chill Nest
Hi Lianna,
We strongly reject the claim that we “steal money.” This is inaccurate.
It is not possible to create fake tracking numbers. A tracking number is generated only when an order is processed, packed, and handed over to a licensed logistics carrier. If a tracking number exists, it means the parcel has entered the delivery network.
The “in transit” status reflects carrier delays experienced globally during the Christmas period, not a failure to ship orders. Thousands of orders are successfully delivered to our customers every week.
We encourage you to contact our support team directly so your specific order can be reviewed and resolved appropriately.
Kind regards,
Chill Nest Support Team
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