Kubu Smart Security Avis 

Kubu products and customer service is fantastic, the sensors work perfectly and give us great reassurance that our home is locked and secure.
The app tells us at a quick glance which windows and doors are open, a jar, closed, locked, and even if someone is tampering with the window/door, it is a very clever system, and well worth the money.
We had an issue with one window sensor which was through no fault of Kubu, I contacted Kubu and within days an engineer drove hours to come to our home and fixed the problem. Such an outstanding service which you don’t get much these days, I would use the company again and again, highly recommend.

Recently installed new windows with Kubu Smart Security. I experienced problems with the sensors on a couple of windows and contacted Kubu who arranged for an engineer to attend. Shaun arrived on time on the date specified and quickly remedied the problems. A great service and reassuring security system.

After replacing two sets of door sensor batteries, I could not get the sensor to go online. I emailed the support team and Tom methodically went through all the scenarios and got me back on line, after sending me new batteries. Both sets,I had used, expiry 2027 were dead. It's great to have a support team that are dedicated to their product. Thank you Tom and your team. Bill

I had Kubu Smart Security installed as part of our window installation. The window detectors are brilliant. They're not mounted on the inside surface like others, so they are very sleek, invisible and tamper resistant when the window is completely closed.

But what sets Kubu apart is their excellent customer service and support. I had an issue with a couple of detectors - installer's fault, not Kubu's, and needed to call support several times to work through.

Every time I called the Kubu support line the phone was answered quickly - and by a real person. Their technical support guy; Tom, walked me through how to solve my issues. Tom is polite, knowledgeable, and takes a real interest in ensuring you are left a happy customer!

With this level of customer service, I won't hesitate to continue adding further Kubu products to my home.

Fantastic application that hides inside doors and windows and tells you in real time weather they are locked or not so you never again have to worry if you locked the door or not!
Kubu came as standard with my new windows so I would highly recommend you ask your installers if they supply it.
The support and customer service from these folks have been second to none and I now cant imagine not having this application. I would rate them 6 stars if I could ! Brilliant device, brilliant customer service with a real personal touch.
Will definitely be purchasing more.

Excellent service today. Minor hiccup with our Kubu security when we had our windows fitted and not enough sent. Simple phone call and Tom came over, with flowers and chocolates to apologise, installed, downloaded the app and showed me how to use. Couldn’t ask for better service.
Also, like the Kubu security. Piece of mind. Would definitely recommend.

An absolute pleasure dealing with the technical services team at Kubu. I logged an issue and less than 5 minutes later I received a call back. I had a number of minor issues installing window sensors due to my deficiencies during installation but Tom at Kubu took the time to walk me through a full re-installation process and now all sensors working satisfactory.

Basic concept of Kubu excellent. Initial set up following instructions/ guidance relatively straight forward. Any queries that I had readily answered by technical support. Telephone call answered promptly. Overall, very impressed!!!

First off, the Kubu system is reassuringly, absolutely brilliant. I have, via an app on my phone, a real time 24/7 status report on all the windows and doors in the house, reporting their status as to whether they are open, closed, unlocked or locked giving me total peace of mind. Should the status of any lock change, Kubu will let you know immediately. It will even let you know if you have left the house and not secured your property. It is that good.
What is more pleasing to say, is the customer service matches the product. I have had dealings with both Tom and Shaun from Kubu whilst setting up the system and their knowledge, professionalism and patience is second to none. They are approachable for any questions or queries you may have and take great pride in being there for you.
So far, a truly great experience which leads me to highly recommend this product and its team.

These sensors give you peace of mind with the app letting you know if you haven't locked a door, tech support are extremely helpful if you have an issue, I've been recommending to family and friends to get them fitted.

Had this security system supplied with our new windows.
Had a bit of trouble setting it up with the app, not difficult but I'm not very technical, even sent an engineer round to ensure all was OK.
Excellent service, nice set up, very happy.

We've recently had a new door that came with this device. It was really easy to install. The customer services are excellent, on phone and via email. I can see this device being really useful as I constantly worry I've not locked my front door.

A novel device that enhances home security, particularly for busy people. Easy to access and wifi connection is a doddle. The app is always showing the state of your locks and if you forget you won't get far before Kubu brings you back if you didn't lock up! Great back up from customer support team (Tom) when we had a little glitch between sensor and hub, fixing the issue swiftly. Simple and secure. Love it.

Very impressed with device and how easy it is to set up, also technical support/help is very good 👍🏻 and the app is so easy to use.
Top security gadget for all households

Easy to install and customer services, (Morgan) was very helpful and caring.
It’s nice to know that the door is locked when my 13 year old goes out and then tells me he can’t remember if he locked the door or not.

We were tired of double checking if we'd locked the doors or not, or not leaving the end of the street to do the same. When we changed our doors the KuBu functionality was a key feature for us. We've been using KuBu for a while now and can't fault their products or service. we enjoy talking to others about it too.

Best feature is the automated alert, that tells updates us just before we head to bed that we have 1 or 2 doors unlocked. so simple but makes a great difference for us.

Worked fine until recent app update, now no longer works.
Cant log in, cant reset password.
Support is so slow and does not fix the probelm
Usless

I had all my windows and doors replaced and had Kubu sensors installed in 16 (with two hubs).

Installation was easy and but when I had issues I contacted support and Tom responded quickly and got me sorted.

Now all working as expected and very happy with the functionality of these. Good to know their support is there to help and understand their customers issues.

We recently moved to a new house and immediately upgraded door & window security.

We installed KUBU door & window modules. Simple, cost-effective, transferable... they were the right choice at a cost-effective price whilst doing the job perfectly.

I had a minor technical query while installing a door module on our rear french doors. KUBU's response was outstanding.

Since they were unable to answer my query immediately they sent a replacement
module - received next day - with a reply paid envelope to return the original.

Result - all fixed and installed within 24 hours. EXCELLENT customer service from a small business.

Buy with confidence from KUBU, people. I only wish all customer service were this good !

The products are very useful when you have a "Did I lock all the doors moment", and for checking whether the neighbours used their "just in case" key while we are on holiday.

Customer service is excellent: fast, responsive, and well informed.