Odie Pet Insurance Avis 

My policy got transferred from Many Pets, they are intentionally delaying claims, not even trying to hide it. Has been over two months since my dog had TPLO surgery and my claim hasn’t been reimbursed. Every new email is another “7-10 days”. They mange to take my money every month on time though. STAY AWAY!

Absolutely unacceptable customer service. My dog recently underwent a major surgery totaling nearly $7,000, and Odie has been completely unresponsive. Emails go unanswered, phone calls are not returned, and no updates are provided while my claim just sits there.

My claim has been marked as “Submitted” for over two weeks with zero communication. What is the point of having pet insurance if you can’t actually use it when you need it most?

At the very least, I would expect timely updates on the status of my claim. I strongly encourage everyone to look elsewhere when considering pet insurance.

Would give zero stars if I could, this company is the worst. Get out now if you can. Our policy was transferred from ManyPets and it is a SCAM. I submitted a claim beginning of October and crickets...DO NOT USE THIS COMPANY. Miles — how do you plan to help your MANY angry customers?

They are horrible. They find any which way they can to ignore claims. They key keep asking for more info about basic claims, yet do not pay.

Can I give zero stars?

I was transferred from ManyPets to Odie after ManyPets stopped doing business in the U.S. and my experience has been dreadful.

Their claim process is horribly slow and despite being told they would support pre-existing conditions from ManyPets, they have denied every single claim I've made .... this includes a claim for something that first came up 3 months AFTER I became an Odie customer.

Their process seems to be to deny every claim and sit back to see if the customer bothers to contest the decision.

I'm so disgusted. This experience is exactly why I steered clear of pet insurance for decades. This company's behavior solidifies my assumption that it's all a scam.

Poor customer service and LONG WAIT times for claims processing. Do not use. Was with ManyPets which got transferred and it has been a nightmare.

It is thanksgiving, submitted a claim Sept 2 and still haven’t heard back after multiple unanswered emails. Absolutely awful company. We got automatically switched to them after many pets closed (miss them so much). Will be switching.

I've been waiting 67 days for payment on my claim. I provided all past medical history and was told by support that they had all the documentation needed to process my claim. Well - here I am, STILL waiting. The second I get my payment, I'm cancelling and switching to a different insurance. Unbelievable!

Disaster. I've been waiting for 45 days for my claim to be reviewed and no signs of anything. I've emailed to check status and no answer.

I was with Many Pets insurance until they sold their USA business to Odie. All pre- existing conditions while with ManyPets were to be covered. This is stated in writing on the Odie website. I had claims denied with Odie saying the illnesses were pre-existing condition. (These would have easily been covered by ManyPets.)
Odie will not answer calls. They say to call or submit an email to their support group who take weeks to get back to you. Never could talk to anyone! I had one claim in for 2 months before I sent in an email to see what's going on! They said it would take another 7 to 10 business days to review. Their company strategy appears to be delay and deny! Corrupt. Corrupt. This is a SCAM company! Do not even consider using them. I emailed and told them 3 months into the policy that they are no longer authorized to charge my credit card and I was ending my policy. If you use this company you will be very sorry and loose a lot of money as they happily collect the monthly premiums while denying the claims !! SCAM.

THE WORST EVER!

Total gaslighting. They don't answer phones. Keep asking you OVER AND OVER for the same things you have already sent in, just to pretend to keep working on your claim. So shady. They upped my premiums, upped my deductible, lowered the percentage of total coverage and have never, not ever paid even one claim. They need to be sued.

They promise they process claims within 3 weeks and nothing has been done except for asking for documentation I’ve already sent. At this point, I’m expecting they’ll deny everything.

Even if they pay, I won’t trust them. If my cat didn’t have a pre-existing condition (from after I started the policy), I’d cancel and get insurance elsewhere.

Over a month for processing. After submitting BBB complaint, they processed yet am still waiting for payment to hit my financial institution 6 days later

Like other reviewers here - I was a loyal ManyPets customer & was transferred to Odie this summer. They are great at taking your money - but THE ABSOLUTE WORST at responding back to inquiries & they REFUSE to pay anything! With ManyPets - they never questioned what the claim was if it was a prescribed medication or a vet visit. After arguing via email (not - NO VOICE customer service), I got, "we need your pet's vet history"..... I sent everything I had. My pet is a rescue, so I didn't have records from when she was a pup... "we need more information"... and when I told them I didn't have it nor could I obtain it, they came back & said, "read your policy - see the exclusions"... and when I read it, they don't even cover vaccinations, medications, or even dental!
This company is a scam & I can't wait to find another!!!!

If I can talk even one person out of using them, that’s a win. Odie is insanely expensive, insanely slow, and denies everything.

Avoid Odie Pet Insurance. Compared to ManyPets, they’re not even in the same league.

Ever since my pet insurance got transferred from manypets to Odie over last year, I naively thought Odie would be comparable to ManyPets. Nope — Odie gives off pure greed and shamelessness in everything they do.

A simple wellness exam claim has been stuck at “Submitted” for a month. But a dental claim I submitted after that — just a few toothbrushes — which used to get instantly approved under ManyPets, was immediately denied by Odie. They said I can only buy from their “approved list,” which is a tiny PDF that says toothbrushes and dental additive water must be purchased from one sketchy website I’ve never heard of. Amazon, Chewy, Petco, None of them has this brand's products. The brand is called HealthyMouth LLC.

That crappy website is ridiculously overpriced and doesn’t even offer online checkout — you have to call them. When I pushed Odie, they insisted this company is “legit” and they’ve bought from them before. I called the company, and their voicemail told me their facility burned down in the LA wildfires and they’re barely recovering. So u cannot order from them either.

Went back to Odie — they still said no. Must buy from the list. And the list is basically all products from that same crappy company which got burnt into the ground. Balls are kicking and claims are denied.

Bravo, Odie.

Bottom line: you pay them a ton of money every year and they still find a way to reimburse you nothing.

I’m beyond disappointed with my experience with Odie Pet Insurance. After switching from ManyPets about a year ago, my monthly premium skyrocketed to nearly $300 for what was advertised as a comprehensive wellness and accident plan. This is significantly more than what I paid with ManyPets, yet the quality of service has declined dramatically. Since moving over, I’ve experienced nothing but poor communication, slow processing, and constant frustration.

Claims take months to process, and when reimbursements finally arrive, they’re a fraction of what was promised under my previous plan. Customer service is either unresponsive or provides vague, repetitive answers that do nothing to resolve issues. There’s no transparency, no accountability, and absolutely no sense of urgency.

For a company that claims to care about pets and their owners, Odie has fallen far short of even basic expectations. This experience has been exhausting and disappointing — I’ve since canceled my policy and strongly advise others to look elsewhere before trusting this company with their pet’s care.

cant go any lower than 1 star this company is nothing but a scam dressed up as pet insurance. redicoulous rates wont cover anything nothing but a fight. they bought my previous insurance company jacked the rates up and refused coverage for surgery without any explanation but " review policy for coverage" yep thats all i got.

I wish there was a way to give zero stars. I was one of the people whose policy transferred from Many Pets Insurance to Odie and it has been nothing short of a nightmare. My dog had liver cancer and was covered under my Many Pets policy, however since moving over to Odie, I submitted 2 claims (one on 9/30 and the other on 10/15) for medications that she has been on since her surgery a year ago. These medications were covered under my previous insurance. I submitted my receipts, along with 18 months of vets records and now they have called my vets office asking for ALL of the records. Why? Many Pets had been paying this claim. They have no issue taking $150+ dollars from my account every month but submitting a claim for $60ish dollars and they are doing everything in their power to make it ineligible, in addition to the fact that they havent even met their own advertised timeline for reimbursement. And the real kicker is that you can't get anyone on the phone. They are so bogged down with denying claims that they send everyone to voicemail and never call them back. Terrible business practices. I cringe at the thought that I might ever need to make a claim for something other than meds.

I was a loyal ManyPets customer for years and was transferred to Odie earlier this year. I stayed with Odie because I trusted the reputation of ManyPets — and that was clearly a mistake.

I submitted a couple of claims months ago and haven’t received a single update. I’ve sent multiple emails, filled out their contact form, and even called several times — every call goes to voicemail, and no one ever calls back.

This is absolutely unacceptable. The lack of communication and accountability from Odie is shocking. It feels like once they have your money, they completely disappear. I’m extremely disappointed and would strongly caution anyone considering switching to or staying with Odie.

This is possibly the worst pet insurance I have had, and the worst part is I didn't choose it. I chose a company called ManyPets which had a higher cost plan with a $250 deductible and then 100% coverage with no limits. After a year that plan went away and I was moved automatically to an 80% plan which is a bait and switch because I would not have gone with them when I could have gotten 90% coverage elsewhere. Then they sell out to Odie and what a nightmare that has been but I am stuck because I have an older dog with preexisting conditions. They regularly take 6+ weeks to review claims and now apparently when I had a plan with no annual limit, I apparently have one. Of course it took them 7 weeks and me constantly following up to find this out. I am stuck but please let this be a warning to others to steer clear.