Odie Pet Insurance Avis 33

I have spoken to Ashtin twice and she goes beyond and beyond to get you the answers that you need. She's a stellar customer representative! She promises to call back and she does to provide with you feedback. You feel very relieved when you know she is assisting you with a stressful situation! Cheers to Ashtin!! However, the reviewing and approving your claims takes a while and I feel that you need to follow up to make sure it's not forgotten about. I know there are alot claims being processed, but as a pet owner we are trying our best to take care of our furbabies and sometimes it's hard waiting so long to get the claim processed and approved to get your money back.

I can not say alot yet because I just got Odie pet insurance. But, I was impressed with the insurance offered. It was very compressive. It was also the best available price for the amount of insurance that I felt I needed for my dog. I was also pleased with their application process, it was quick and easy to navigate.

So far, I am extremely impressed with Odie pet insurance. They’ve been very clear regarding what they need when requesting documents and the reimbursement process has been fantastic. Jofer was exceptional with his customer service- patient , never rushing me, making sure I was heard, clear with explanations and escalating my claims to the next level if I needed assistance. Ty Jofer- ty Odie Pet Insurance

World class customer service from Ashton and Victoria. They really care about my pet’s health and wellness. Always available to get questions answered and claims submitted/paid. Call early when they open to get immediate help. Please note >>Odie made structural changes by hiring more people and expanding customer care. So glad Odie stepped in when Many Pets hung their customers out to dry. Past policy owners were able to keep pre-existing condition coverage rider. Just be sure to submit your pets records that started 18 months before you started old Many Pets policy. Thank you very much Odie.

Your agent helped me get through the claims process. She was great!
However, I thought I would have received my claim payment/reimbursement in my checking account, but I have not. It was supposed to be sent ACH.

I was picked up by Odie after Many Pets ceased operations. So far, so good. I had one claim that was honored 100% and paid in a timely fashion.
Hoping all future transactions are handled as nicely as this one.

Did not get a reply via email after three weeks to ask about porting over my insurance account that Odie recently acquired. Had to make a phone call at that point and was told I would get a response in a week. It took another month without any correspondence.

I was switched to Odie when Manypets left the US and there is no comparison. Odie are thieves of your money and energy.
My claims take at least 6 weeks to be processed, I can't see any of my claims to verify the validity of what Odie does with deductibles and payouts, and when you call or email they don't respond to you. Yet, they take your money every month without fail.
They literally gaslight you when you call asking to see your claims, telling you to just look on the website (they removed the ability to look at your claims beyond the last few) and pretend to create a ticket and then never respond. These people are evil losers. Get literally any other pet insurance.

I strongly regret using Odie Pet Insurance. Unfortunately, my experience has been just as bad as many of the reviews you’ll find online—it genuinely feels like a complete scam.

I submitted a claim on 2/19 and, since then, have received four separate “update” emails that are clearly automated and provide absolutely no meaningful information. There has been zero real progress or communication regarding my claim, which is incredibly frustrating when you’re relying on timely support for your pet’s care.

At this point, I have no confidence in their service or claims process. I would never recommend Odie to anyone looking for reliable pet insurance.

If I could give zero stars I would.

This company took over 5 months to process a SIMPLE claim from a routine visit, and never replied to my emails. COMPLETE waste of money. Then they denied my claim, probably knowing I wouldn't waste my time trying to contest. DON'T USE THEM.

Absolutely terrible. 3.5 months to finally get around to denying my claim for medication that was always approved before. Run, don’t walk. They are absolute criminals.

I would give zero stars were that an option. We got switched to Odie after they assumed clients from ManyPets. We didn't switch to a new company because my dog has a lot of health issues, all of which would be considered pre-existing under a new policy. We were assured by Odie that our coverage would continue "uninterrupted." However, they erroneously decided that some of her health issues were pre-existing, despite them being covered by ManyPets. They also erroneously covered some claims and denied the same claims later as pre-existing (they covered my dogs inhaler one month, them denied it the next as pre-existing; how can it be pre-existing if they already previously covered it??) My husband's name was on the policy, and one day, after submitting numerous claims and having them processed, Odie decided that his name had to be on the veterinary invoices (I am the one who takes the dogs to the vet due to my more flexible schedule). Realizing they would no longer cover my claims due to my name being on the invoices, we asked Odie via email to switch our policy to my name. Days later I received an email that our policies for both dogs were canceled. I immediately emailed them (because you can't reach a person via phone), and demanded they explain why my policy was canceled. Days later, got another email that our new policy would start on Feb whatever date. I emailed again demanding an answer about coverage and if our previously covered conditions were now going to be pre-existing. Finally, more days later, I got an email from a person apologizing for the confusion; that in order to put my name on the policy they have to cancel and restart. She assured me my pre-existing conditions would carry over (yet to be determined) but our deductible would restart. NONE of that was explained PRIOR to them taking action; thank goodness we asked for my name to be put on the policy at the beginning of the year! So overall, communication with this company is the worst I've seen: absolutely non-existent. You can't ever reach a live agent for help,(believe me, I've tried numerous times, leaving voicemails repeatedly without response). They take action on client policy without permission, and are inconsistent on what is pre-existing or not, even within their own policy. They also take an egregiously long time to communicate via email, if they even deign to respond at all; I still have email inquiries that have gone unanswered from last year.

Odie is by far one of the most corrupt companies i've ever seen. They require the pet owner to do all the legwork in obtaining records. They literally refuse to pick up a phone and speak. They hide behind keyboards, take MONTHS to process things and make up rules and regulations as they go. There is no shock their CEO failed working for others and decided owning his own business was the way to go!

They take forever to respond to claims. Customer service is terrible. Total scam. Don't buy. I got stuck with them when they bought out my previous pet insurance carrier (that I was very happy with).

My policy was transferred to Odie from ManyPet last year. My cat Cooper was found spinal tumor, went through surgery and euthanasia in Dec 25. This is my first and only experience with Odie. I submitted my claims in Early Jan. I have sent multiple follow-ups but have received no response or status update. I am posting here to request contact and confirmation of my claim status.

i would rate it a zero
i would rate it a zero. They are a rip off. Came from many pets now im stuck becaue i have a senior cat to old for most insurances and has pre exsiting kiddney problems 900.oo claim since Jan 15, same BS song and dance as everyone else!!!! Many pets screwd us for sending us to them! What are we supposed to do in my situation?

AVOID AT ALL COSTS!!!!!!!
Had this insurance for about a year and a half. Filed the first claim after dog was injured. They took literally 4 months to respond to the claim after repeated calls and emails. Then when they processed the claim, it was severely underpaid. Maybe they have an AI bot reviewing claims, or a very incompetent human. Cancelling at the first possible opportunity. Just worst experience I’ve ever had in my life with a company.

My policy got transferred from Many Pets, they are intentionally delaying claims, not even trying to hide it. Has been over two months since my dog had TPLO surgery and my claim hasn’t been reimbursed. Every new email is another “7-10 days”. They mange to take my money every month on time though. STAY AWAY!

They are horrible. They find any which way they can to ignore claims. They key keep asking for more info about basic claims, yet do not pay.

Disaster. I've been waiting for 45 days for my claim to be reviewed and no signs of anything. I've emailed to check status and no answer.