Odie Pet Insurance Avis 33

I wish there was a way to give zero stars. I was one of the people whose policy transferred from Many Pets Insurance to Odie and it has been nothing short of a nightmare. My dog had liver cancer and was covered under my Many Pets policy, however since moving over to Odie, I submitted 2 claims (one on 9/30 and the other on 10/15) for medications that she has been on since her surgery a year ago. These medications were covered under my previous insurance. I submitted my receipts, along with 18 months of vets records and now they have called my vets office asking for ALL of the records. Why? Many Pets had been paying this claim. They have no issue taking $150+ dollars from my account every month but submitting a claim for $60ish dollars and they are doing everything in their power to make it ineligible, in addition to the fact that they havent even met their own advertised timeline for reimbursement. And the real kicker is that you can't get anyone on the phone. They are so bogged down with denying claims that they send everyone to voicemail and never call them back. Terrible business practices. I cringe at the thought that I might ever need to make a claim for something other than meds.

Worst company. Don’t even try to cancel the policy because they will never process it unless you cancel you credit card, debit card or ban k account. Otherwise you’ll be stuck paying for a policy where they’ll take their sweet time in paying out the claim or not pay at all.

ODIE: absolutely horrific and unethical service
I was transferred over from ManyPets, and assured that my dog's preexisting conditions (allergies) would be covered- both from ManyPets AND Odie, before I agreed to be transferred over. It's all in writing. Guess what - my dog's allergy treatments are NOT covered as promised. Also - horrific customer service. Nobody answers chat, nobody answers the phone. Emails take a week or more. I had claims for 6 weeks - still unresolved after weeks of followup. I filed a Wellness claim (for flea treatment). Outstanding as of weeks. I was also told that the minute you file a Wellness claim, you are on the hook for the remainder of the year's premium - even if you try to cancel. So I pulled the claim and cancelled the insurance. Now I'm $300 out for nothing. They will take your money regardless. Stay away. What a scam.

They take money from you easily, but never pay you for your pet. None of my claims were approved, just bullshit like "your documents are insufficient or didn't meet our policy...". They never help when you need, don't waist your time on them.

If you love your PET be careful with Odie Pet Insurance. They don't accept any claims. Only they will accept claim if you have deductible and that much you will recieve from them. They will use deductible. Stay away from them. What they promise is not true!!!! This is the worse pet insurance.

Noone answers the phone didn't send out a renewal until one week before deadline now my dog will have a lapse insurance. Fraudulent company don't go with them many pets is terrible too they sold out in the u.s. and sold my info to another company.

If I could give them zero stars I would. We were transferred customers from ManyPets insurance, a company we absolutely adored and had for well over two years. Since being transferred to Odie, it’s been over a month of constant headaches. Absolutely zero customer service responsiveness, and if you do manage to get a response by email, it’s an unhelpful automated link. Their automated email links (eg to activate account, etc) lead to error messages like “expired link token”. The only thing I managed to do was update my payment information. They then proceeded to charge me twice over for each of my pets, putting me out nearly $300. I ended up having to call my bank and dispute the claim and file it as fraudulent because I could not get a hold of anybody to correct the issue. Do NOT use this company. I ended up going with lemonade, which has amazing reviews and I’ve immediately been able to get a hold of a customer service rep to talk thru my new plan.

They denied a claim for an ear infection because they said there was insufficient paperwork despite my emailing and attaching everything required. Their customer service is non-existent; it is impossible to speak to anyone, and it took them three months to deny my claim. I paid for the year in full, and I have requested a cancellation of my policy and a refund of the seven remaining months I have paid for. I wonder how long that will take?

I am not happy with Odie. Anyone looking for pet insurance, please read Odie every word before purchasing

This is my first time with insurance - Odie has been very good - very helpful - sincere and caring about animals i would recommend 100% to anyone with pets -

I’m very pleased with Odie for my Sniper. I have been dealing with Jasmine who I love. She is very knowledgeable
...helpful and sweet. This was the best thing I could of done for my Sniper. Than’ you Odie. Jeanne Concepcion and Jose Concepcion