As a complete beginner to enrolling employees on to a pension scheme this went well. Had lots of questions but the online help was excellent.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
These guys are simply brilliant at what they do, honestly cannot fault them in any way, superb service.
L'entreprise a répondu
So easy to control my pension. I was paying a large % fee to an IFA who wasn’t doing a lot, so decided to go it alone as I work in financial services. The % fee has dropped considerably and controllin... Voir plus
L'entreprise a répondu
Penfold is proving everyday that it is one of the best companies in this field. My pension fund is safe and growing, I am supported and have been receiving the right advices and my emails and phone ca... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fonds de pension
- Institution financière
- Conseil en investissement
- Bureau de retraite
- Fournisseur de pension de retraite
À propos de Penfold
Écrit par l'entreprise
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
Coordonnées de contact
The Ministry, 79-81 Borough Rd, SE1 1DN, London, Royaume-Uni
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4,6
Excellent
2 k avis
A répondu à 86 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Not easy first time but excellent help
As a complete beginner to enrolling employees on to a pension scheme this went well. Had lots of questions but the online help was excellent.
21 avril 2026
Avis spontané
Excellent App & Customer Service
Excellent, responsive customer service and easy to use app. Perfect for combining and managing workplaces pensions.
22 avril 2026
Réponse : Penfold
Hello Alison,
Thank you for your lovely feedback! We’re really pleased to hear you’ve found the app easy to use and that managing your pensions has been straightforward.
Best,
Penfold
These guys are simply brilliant at what…
These guys are simply brilliant at what they do, honestly cannot fault them in any way, superb service.
22 avril 2026
Avis spontané
Réponse : Penfold
Hello Callum,
Thank you so much for your amazing feedback — it really means a lot to us. We’re so pleased to hear you’ve had such a positive experience with the service.
Best,
Penfold
I fully registered a company with…
AVOID AVOID
I fully registered a company with Penfold, then when i first tried to logged it has appeared that they have deleted my email off the account.
On calling I followed there steps to login and they were unable to help me. I had to call back twice as the first call handler end the call trying to put me on hold.
They don't seem to be able to fix the problem quick, please read similar review before you sign up. so not to get caught out.
22 avril 2026
Avis spontané
Réponse : Penfold
Hello Will,
We’re really sorry to hear about your experience — this certainly isn’t the level of service we aim to provide.
We understand how frustrating this must have been, especially when trying to access your account, and we appreciate you bringing it to our attention. We’re glad to see that one of our team members is already in touch with you and working to get this resolved as quickly as possible.
Best,
Penfold
Réponse : Penfold
Hello Graham,
Thank you for your kind feedback! We’re really glad to hear you found the transfer process easy — that’s exactly what we aim for.
Best,
Penfold
Gave me what I need to know.
7 avril 2026
Réponse : Penfold
Hello Helen,
Thank you for your feedback! We’re glad we could provide you with the information you needed.
Best,
Penfold
Easy and fast transfers
It was very simple to request transfers of my pensions to one place. Penfold was very easy to use and they are very proactive.
20 avril 2026
Réponse : Penfold
Hello Banshree,
Thank you for your lovely feedback! We’re really pleased to hear you found the transfer process simple and that everything felt easy to use along the way.
Best,
Penfold
from Riyadh, thank you penfold
Penfold is proving everyday that it is one of the best companies in this field. My pension fund is safe and growing, I am supported and have been receiving the right advices and my emails and phone calls receive immediate responses from knowledgable, highly professional, reliable and courteous ladies
17 avril 2026
Avis spontané
Réponse : Penfold
Hello Riyadh,
Thank you so much for your incredibly kind words — it really means a lot to us. We’re delighted to hear you feel supported and that your experience with the team has been so positive.
It’s great to know you feel confident in your pension and the service you’re receiving.
Best,
Penfold
Very quick polite and helpful
18 avril 2026
Avis spontané
Réponse : Penfold
Hello there,
Thank you for your kind words! We’re really glad to hear you found the team quick, polite and helpful.
Best,
Penfold
Very easy to manage the account
Very easy to manage the account, top up any time. Highly recommend.
17 avril 2026
Avis spontané
Réponse : Penfold
Hello Lidia,
Thank you for your kind feedback! We’re really pleased to hear you’re finding your account easy to manage and that topping up works smoothly for you.
Best,
Penfold
Another App based pension provider
Another App based pension provider, easy to use some fun tools but nothing amazing
30 décembre 2025
Réponse : Penfold
Hello John,
Thanks for taking the time to share your thoughts. It’s great to hear you’ve found the app easy to use, and we appreciate your honest feedback — we’re always looking for ways to make the experience even better.
Best,
Penfold
The experience of transferring multiple…
The experience of transferring multiple pensions has been made easy my Penfolds online app. Easy to do and easy to understand where everything is up to with the app.
16 avril 2026
Réponse : Penfold
Hello Guy,
Thank you for your feedback! We’re really glad to hear that transferring your pensions has been easy and that you’ve found the app clear and straightforward to use.
Best,
Penfold
Thank you for holding my pension
Thank you for holding my pension. £5k to HMRC was ouch! 😁
15 avril 2026
Avis spontané
Réponse : Penfold
Hello Fullbahar,
Thank you for updating your review - we really appreciate it! We’re glad we could help clarify things for you, and if you ever have any questions in the future, we’re always here to help.
Best,
Penfold
very happy with how quickly and easy…
very happy with how quickly and easy this process was thankyou
14 avril 2026
Réponse : Penfold
Hello Michelle,
Thank you for your kind words! We’re really glad to hear the process was quick and easy for you
Best,
Penfold
Réponse : Penfold
Hello Suzanne,
Thank you for your feedback, and we’re sorry to hear you’ve had trouble accessing your account.
Our team has reached out to help get this resolved for you as quickly as possible - please get back in touch with us if you still need support.
Best,
Penfold
AU FOST CERECTI
1 avril 2026
Réponse : Penfold
Hello,
Thank you for the positive feedback!
Best,
Penfold
Réponse : Penfold
Hello Janis,
Thank you! We’re glad to hear you’ve had a positive experience with us.
Best,
Penfold
The team at Penfold are really helpful…
The team at Penfold are really helpful and patient, Jennifer was very patient and gave me all the information I needed for my enquiry.
Thank you
14 avril 2026
Avis spontané
Réponse : Penfold
Hello Jay,
Thank you for your lovely feedback! We’re really pleased Jennifer could support you and provide the information you needed.
Best,
Penfold
Be careful do not invest with penfold …
Try to get your money back of these maggots when you need it most is impossible. Customer service is useless you can't get in touch with anyone. They will try anything they possibly can not to pay you your money. There are much better options out there. So folks do not invest your hard earned money with these cowboys. AVOID AVOID AVOID
9 avril 2026
Avis spontané
Réponse : Penfold
Hello Ally,
We’re sorry to read this and understand how frustrating this must feel. We do have set processes and timelines in place when it comes to accessing pension funds, and our support team has been in touch to explain this.
If you still have questions or need further help, please do get back in touch - we’re here to support you.
Best,
Penfold
Great service from Humayun
Great service from Humayun. Nothing is too much for Penfold. Would highly recommend this company
8 avril 2026
Avis spontané
Réponse : Penfold
Hello Kal,
Thank you for your kind words! We’re really glad to hear you had a great experience with Humayun - we’ll be sure to pass this on.
Best,
Penfold
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