I ordered and paid for a trip £14-93 from South Kensington to St James Place, Brompton Rd Sw3 The driver made a mistake and was taking us to St James place when I noticed he was going the wrong way... Voir plus
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Lisez les avis des autres
London Black Cabs are hardly more expensive now than Ubers and in truth can save you both money and time by virtue of knowing the less trafficked routes and that they have that crazy turning radius an... Voir plus
L'entreprise a répondu
The vehicle was early and the nice driver, drove up and parked just where I waited. No need to cross the road since I use two walking sticks. Made sure I was seated and seatbelt engaged. The journey... Voir plus
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The cab came within minutes of being ordered. The driver was extremely helpful with my husband, who has mobility problems, and uses a Zimmer type frame. Paul ( driver ) helped my husband get into our... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Gett by Lyft (UK)
Écrit par l'entreprise
Hail, track and pay for your taxi from our app. Ride in comfort with thousands of the UK's highest rated and fully licensed taxi drivers.
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
Coordonnées de contact
326 City Road (lower ground), EC1V 2NZ, London, Royaume-Uni
- 0207 397 4300
- customercare.uk@gettuk.com
- gett.com
4,4
Excellent
2 k avis
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A répondu à 100 % de ses avis négatifs
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Réponse de Gett by Lyft (UK)
Dear Greg,
Thank you so much for the fantastic feedback.
I am delighted to hear that you had such a positive experience. We always strive to provide a high-quality service at a fair price, so it’s wonderful to know we hit the mark for you.
We look forward to seeing you back on board soon.
Best regards,
John Mc
Gett UK
Great experience while on a leisure…
Great experience while on a leisure trip to London. Easy to book and track driver via the app, payment shown in advance, picked up within a couple of minutes, cab very clean , driver very friendly and chatty. Will be my go to for a taxi on our future visits , thank you !
19 mars 2026
Réponse de Gett by Lyft (UK)
Dear NBKM,
Thank you for sharing such detailed feedback about your recent trip to London.
It’s great to hear that you found the app easy to use for booking and tracking your driver.
Professional Black Taxi drivers take great pride in their citywide knowledge and in keeping their cabs in top condition, so I’ll be sure to pass your kind words on. We look forward to being your go-to taxi service on all your future visits to this wonderful city.
Best regards,
John Mc
Gett UK
Helped a lot
We had a medical emergency and had to get to a specific hospital to sort it. We needed a large vehicle with a separate area so Gett was the obvious answer. Only drawback was the time it took to get to the location even though it wasn’t the height of the rush hour so a few shortcuts wouldn’t have gone amiss. Otherwise would recommend.
19 mars 2026
Réponse de Gett by Lyft (UK)
Dear Macker,
Thank you for sharing your experience with us.
I am very sorry to hear about your medical emergency, but I am glad we could be there to help during such a stressful situation. The spacious interior and separate partition of a Black Cab certainly make it a unique and practical choice when privacy and safety are priorities.
I appreciate your feedback regarding the journey time and the route taken. Our drivers are experts at navigating London, and we'll certainly take your comments on board regarding finding the most efficient shortcuts, even outside of rush hour, to ensure our passengers reach their destinations as quickly as possible.
We hope everything is better now and look forward to welcoming you back on board under much calmer circumstances.
Best regards,
John Mc
Gett UK
Réponse de Gett by Lyft (UK)
Dear Jenny,
Thank you so much for your kind words.
I am delighted to hear that you had such a positive experience with your driver and that your trip to the airport was so smooth and easy, especially when you have a flight to catch.
We look forward to welcoming you back on board for your next trip.
Best regards,
John Mc
Gett UK
Excellent service
Excellent service. No fuss booking and paying. Super easy to use the app
16 mars 2026
Réponse de Gett by Lyft (UK)
Dear Louise,
Thank you for taking the time to leave such great feedback.
I am so pleased to hear you found the booking and payment process so easy. Our goal is to make using the app as straightforward and "no-fuss" as possible.
We look forward to welcoming you back on board for another smooth journey soon.
Best regards,
John Mc
Gett UK
Very easy to book via the app
Very easy to book via the app, fast service, less than 5 minute wait for taxi, frendley driver, taxi was very clean. Reasonable pricing hor Saturday night, excellent all round service,
14 mars 2026
Réponse de Gett by Lyft (UK)
Dear David,
Thank you so much for the fantastic review.
It is great to hear when our customers find the app easy to use and that your taxi arrived in less than five minutes. We always strive to get our passengers moving as quickly as possible.
We look forward to welcoming you on board in the near future.
Best regards,
John Mc
Gett UK
Better than uber.
Didn't know this app existed. But is more reliable than uber. It's slightly more expensive, but it's quick and efficient.
12 mars 2026
Réponse de Gett by Lyft (UK)
Dear Matthew,
Thank you so much for the fantastic feedback.
I’m glad you discovered the Gett app and found it to be a more reliable alternative for your London travels. Black Cab drivers provide a level of service and reliability that is hard to match.
We look forward to seeing you back on board soon.
Best regards,
John Mc
Gett UK
Using the app was very easy and the cab…
Using the app was very easy and the cab came very quickly as per the booking information.
The driver was very pleasant and chatted easily to us about London and the surrounding area as we asked questions/discussed our thoughts
Can highly recommend
12 mars 2026
Réponse de Gett by Lyft (UK)
Dear Susan,
Thank you for the fantastic review and recommendation.
It is great to know you enjoyed the conversation with your driver. Our team is made up of professional London drivers with loads of knowledge about this wonderful city, and it is always a pleasure to hear them share that expertise with our passengers.
We look forward to welcoming you back on board for your next trip soon.
Best regards,
John Mc
Gett UK
A worthy service
All the drivers I have used via this app have been great; friendly, knowledgeable and helpful.
12 mars 2026
Réponse de Gett by Lyft (UK)
Dear Kayrn,
Thank you for such positive feedback.
We are delighted to hear that you've had consistently great experiences with our drivers. It’s wonderful to know we’re hitting the mark for you.
We look forward to seeing you back on board soon.
Best regards,
John Mc
Gett UK
Réponse de Gett by Lyft (UK)
Dear Marian,
Thank you for the lovely feedback.
We know how much of a difference a prompt and thoughtful driver can make to your day, and I am glad we could provide that for you.
We look forward to seeing you back on board soon.
Best regards,
John Mc
Gett UK
Excellent for me and the dog.
26 janvier 2026
Réponse de Gett by Lyft (UK)
Dear Kate,
Thank you for your kind review.
Black Taxi drivers take great pride in providing a welcoming and spacious environment for all our passengers—four-legged ones included. It is wonderful to know we could make the journey a smooth one for both you and your companion.
We look forward to welcoming you both back on board soon.
Best regards,
John Mc
Gett UK
Réponse de Gett by Lyft (UK)
Dear Gaby,
Thank you for the feedback.
I am delighted to hear that you had a positive experience.
We look forward to seeing you back on board soon!
Best regards,
John Mc
Gett UK
There was confusion where the pick up…
There was confusion where the pick up was. He wasn't at the meeting point in the car park so I had to call the Gett number and find out where he was.
2 mars 2026
Réponse de Gett by Lyft (UK)
Dear Mr Edmunds,
Thank you for taking the time to share your feedback with us.
I am sorry to hear about the confusion regarding the pickup location at the car park. We know how frustrating it can be when you’re expecting a smooth meeting and can’t immediately find your driver.
I am glad you were able to reach our 24/7 UK-based agents, who helped you locate the driver.
I have messaged you directly regarding this matter.
We do hope that in the future we will have the opportunity to welcome you back onboard.
Kind Regards
John McEwan
Réponse de Gett by Lyft (UK)
Dear FIT,
Thank you for the five-star feedback.
We are so glad to hear that you find our service reliable and that our drivers are consistently on time. Our professional drivers take great pride in their knowledge of the city, and it’s wonderful to know their expertise and friendly nature have made such a positive impact on your journeys.
We look forward to welcoming you on board soon.
Best regards,
John Mc
Gett UK
It show me8 pounds,wrong amounts.I do not recommend.
It show me8 pounds
When I book they toke 10.
On the meter was 18.
In the end they toke 23 pounds more.
The flights are cheaper than GEtt.
1 mars 2026
Réponse de Gett by Lyft (UK)
Dear UliaYatsenko,
Thank you for sharing your experience. I am sorry to hear that the final fare for your journey was not what you were expecting.
To help clarify, the £10.00 was a standard pre-authorisation hold used to confirm the payment method, it was not a charge to your payment method.
Licensed Taxi fares in this area are governed by a meter regulated by the local authority, which calculates the final amount based on the specific distance travelled and the time taken.
I can see from your trip details that the journey ended at the airport. It is important to note that the airport charges a mandatory drop-off fee of £6.00 for all vehicles entering the Airport (including Taxis), This is an external fee charged by the airport itself, which is added to the metered fare.
We hope this explanation helps clarify how the final total was reached. If you have any further questions, our UK-based support team is available 24/7 via the app chat to assist you.
Best regards,
John Mc
Gett UK
Réponse de Gett by Lyft (UK)
Dear Anita,
Thank you so much for the kind feedback.
I am delighted to hear that you had a great journey with your driver. We take great pride in the professionalism and expertise of our drivers, and it is wonderful to know he made such a positive impression. I’m also glad to hear he arrived promptly so you could get on your way.
We hope to welcome you back on board for your next journey soon.
Best regards,
John Mc
Gett UK
These guys are excellent
These guys are excellent. Sometimes even cheaper than uber and great cars and polite people. Thanks.
3 mars 2026
Avis spontané
Réponse de Gett by Lyft (UK)
Dear Carlos,
Thank you for the fantastic feedback.
I am thrilled to hear that you found the service to be excellent. We always strive to provide great value for money alongside the professional standards of the Black Cab trade, and it's wonderful to know we hit the mark for you.
We look forward to seeing you back on board for your next trip soon.
Best regards,
John Mc
Gett UK
Prompt and reliable service.
2 mars 2026
Réponse de Gett by Lyft (UK)
Dear Lucy,
Thank you for the kind review.
I am delighted to hear that you experienced such prompt and reliable service with us. Providing a dependable way to travel across the city is exactly what we strive for.
We hope to welcome you back on board soon.
Best regards,
John Mc
Gett UK
Lovely trip across town
I have always tried to support the black cabs so this app just makes it so much easier and convient.
Lovely drivers always up for a nice chat makes my journey really lovely.
2 mars 2026
Réponse de Gett by Lyft (UK)
Dear Carole,
Thank you so much for your loyal support of the Black Cab trade.
It is wonderful to hear that the app has made it even easier and more convenient for you to get around. Our professional drivers really do enjoy the social side of the job, and I am so glad their friendly chats have made your journeys so pleasant.
We look forward to welcoming you back on board for another lovely journey soon.
Best regards,
John Mc
Gett UK
Réponse de Gett by Lyft (UK)
Dear "Customer",
Thank you for the fantastic review.
We are so pleased to hear that you experienced a faultless service with us. Providing a reliable, high-quality journey is our top priority, and it’s wonderful to know you’ll be choosing Gett again for your next visit to the city.
We look forward to welcoming you back on board soon.
Best regards,
John Mc
Gett UK
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