London Black Cabs are hardly more expensive now than Ubers and in truth can save you both money and time by virtue of knowing the less trafficked routes and that they have that crazy turning radius an... Voir plus
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Lisez les avis des autres
The vehicle was early and the nice driver, drove up and parked just where I waited. No need to cross the road since I use two walking sticks. Made sure I was seated and seatbelt engaged. The journey... Voir plus
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The cab came within minutes of being ordered. The driver was extremely helpful with my husband, who has mobility problems, and uses a Zimmer type frame. Paul ( driver ) helped my husband get into our... Voir plus
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spoke to Ramen (I hope this is his name) this morning to update my details and he was EXTREMELY helpful.Patient, kind and most gracious. Please be sure he is given more responsibility. He will do... Voir plus
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À propos de l'entreprise
À propos de Gett by Lyft (UK)
Écrit par l'entreprise
Hail, track and pay for your taxi from our app. Ride in comfort with thousands of the UK's highest rated and fully licensed taxi drivers.
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
Coordonnées de contact
326 City Road (lower ground), EC1V 2NZ, London, Royaume-Uni
- 0207 397 4300
- customercare.uk@gettuk.com
- gett.com
4,4
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I ordered and paid for a trip £14-93…
I ordered and paid for a trip £14-93 from South Kensington to St James Place, Brompton Rd Sw3
The driver made a mistake and was taking us to St James place when I noticed he was going the wrong way he said he made a mistake and took us to the correct address, but my payment was changed and I paid more £ 17.79 !
It was his mistake and I should not have been charged more.
11 octobre 2026
Gett the app
My driver arrived in the time the app told me. Very professional and timely. First time I’ve used the app. The only downside was the surcharge they slapped on as it was raining and demand was high
9 octobre 2026
Réponse de Gett by Lyft (UK)
Dear Helen,
Thank you very much for taking the time to share your feedback. We are delighted to hear your first experience with the app went so smoothly and that your driver delivered the punctual, professional service London cabbies are renowned for.
During extremely busy periods, the HD fee is used to incentivise drivers ensuring enough drivers are on the road to maintain a reliable service and keep our users moving, but we appreciate your feedback on the surcharge and will keep striving to deliver great reliability on every trip.
Thanks again for choosing us, and we look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
Excellent Service from Drivers and App
Both drivers on my rides today were friendly helpful and professional and I couldn't ask for a better service.
8 octobre 2026
Réponse de Gett by Lyft (UK)
Dear Marc,
Thank you very much for taking the time to share your feedback. It is great to hear you had consistency in the professional service both drivers provided.
Thanks again for choosing us, and we look forward to welcoming you back on board for your next trip.
Regards,
John Mc
Gett - powered by Lyft
Did not have to wait long after…
Did not have to wait long after booking.
Cimfortable ride and arrivingclose to destination was important
8 octobre 2026
Réponse de Gett by Lyft (UK)
Dear Valerie,
Thank you very much for taking the time to share your feedback. Getting you right where you need to be, quickly and in comfort, is what Black Taxi drivers do best, especially when location accuracy matters.
Thanks again for choosing us, and we look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
Excellent service to a family with a baby
Punctual service, great communication, professional driving and helpful treatment of the customers. Thank you Ben!
6 octobre 2026
Réponse de Gett by Lyft (UK)
Dear George,
Thank you very much for taking the time to share your feedback. Punctuality, clear communication, and warm London hospitality are what set our cabbies apart, and we will be sure to pass your kind shout-out along to Ben.
Thanks again for choosing us, and we look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
very polite
28 septembre 2026
Réponse de Gett by Lyft (UK)
Dear C Forster,
Thank you very much for taking the time to share your feedback. Delivering prompt, reliable, and professional service across the capital is at the core of what London’s Black Taxi drivers do best.
Thanks again for choosing us, and we look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
Helped me in and out with my suitcases…
Helped me in and out with my suitcases and very direct route
26 septembre 2026
Réponse de Gett by Lyft (UK)
Dear Customer,
Thank you very much for taking the time to share your feedback. Navigating London's streets using the most efficient route is second nature to our drivers, and offering hands-on, attentive service with luggage is all part of the classic Black Cab experience.
Thanks again for choosing us, and we look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
A friendly driver that was considerate
A friendly driver that took care with the journey, explaining traffic issues to let me know what was going on
1 octobre 2026
Réponse de Gett by Lyft (UK)
Dear F,
Thank you very much for taking the time to share your feedback. Masters of 'The Knowledge', London Black Taxi drivers know the capital's streets better than anyone, so it is great to hear your driver kept you updated throughout the trip.
Thanks again for choosing us, and we look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
The vehicle was early and the nice…
The vehicle was early and the nice driver, drove up and parked just where I waited. No need to cross the road since I use two walking sticks.
Made sure I was seated and seatbelt engaged. The journey to St Mary's was quick and comfortable. He also made sure that I exited without rushing. A nice and comfortable experience. The fare wasn't too bad also. Thank you cabbie
30 septembre 2026
Réponse de Gett by Lyft (UK)
Dear Michael,
Thank you very much for taking the time to share your feedback. London's Black Taxi drivers are often seen as the city's fourth emergency service, and that extra level of attentive care and door-to-door accessibility is exactly what makes them world-renowned.
Thanks again for choosing us, and we look forward to welcoming you back on board on your next trip.
Regards,
John Mc
Gett - powered by Lyft
Réponse de Gett by Lyft (UK)
Dear Jon,
Thank you very much for taking the time to share your feedback. London Black Taxis are renowned for their world-class knowledge and dedication to passenger safety, so it is fantastic to hear that your driver got you to your destination promptly and with total peace of mind.
Thanks again for choosing us, and we look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
Pre-book option
Pre-book option was really useful to ensure the booking was made for the CEO.
25 septembre 2026
Réponse de Gett by Lyft (UK)
Dear Kent,
Thank you very much for taking the time to share your feedback. London's Black Taxi drivers have been moving businesses around the city for decades, so it is fantastic to hear that our pre-book service helped ensure your executive travel ran without a hitch.
Thanks again for choosing us, and we look forward to assisting you and your team with your next trip.
Regards,
John Mc
Gett - powered by Lyft
service impeccable
18 septembre 2026
Réponse de Gett by Lyft (UK)
Dear "Customer"
Thank you very much for taking the time to share your feedback. great service is what our drivers strive to deliver on every trip, so it is fantastic to hear that your experience hit the mark.
Thanks again for choosing us, and we look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
Black Cabs Are The Best
Excellent. Service. The cab came quickly after my booking being made. The driver was very helpful as I have a mobility problem.
23 septembre 2026
Réponse de Gett by Lyft (UK)
Dear Mark,
Thank you very much for taking the time to share your feedback. Accessibility and attentive care are at the heart of what black taxi drivers aim to deliver on every journey, so it is fantastic to hear you were looked after so well.
Thanks again for choosing us, and we look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
Réponse de Gett by Lyft (UK)
Dear Sally,
Thank you very much for taking the time to share your feedback. Punctuality and respect are what Black Taxi drivers do as they strive to provide world-class service on every single trip.
Thanks again for choosing us, and we look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
Great App service
Had two trips in London, fantastic service and very quick and accommodating, both drivers very professional and even gave some great advice for location of pick up after visiting the London palladium theatre. The App is so easy to use. First class service.
20 septembre 2026
Réponse de Gett by Lyft (UK)
Dear Jazzy Jeff,
Thank you very much for taking the time to share your feedback.
Our drivers take real pride in knowing the city inside out and providing thoughtful, flexible care, so it is wonderful to know they made your London outings so seamless.
Thanks again for choosing us, and we look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
I always like getting in one of your…
I always like getting in one of your cars .The drivers are very good, helpful polite.
18 septembre 2026
Réponse de Gett by Lyft (UK)
Dear Nicole,
Thank you very much for taking the time to leave us such a wonderful review. We truly appreciate your continued support and kind words about our drivers, and we look forward to welcoming you back on board on your next journey.
Regards,
John Mc
Gett - powered by Lyft
Réponse de Gett by Lyft (UK)
Dear May,
Thank you very much for taking the time to share your feedback. London’s Black Taxi drivers are world-renowned for their caring and professional demeanour, so it is always wonderful to hear when that exceptional service shines through on your journey.
Thanks again for choosing us, and we look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
The driver was polite and a very safe driver…
The driver was polite and a very careful driver
12 septembre 2026
Réponse de Gett by Lyft (UK)
Dear Marc,
Thank you very much for taking the time to share your feedback. Our drivers constantly strive to uphold the highest standards of care and professionalism on every single trip, so it is fantastic to know your journey reflected that .
Thanks again for choosing us, and we look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyf
Excellent driver
Excellent driver, and he helped me at Paddington Station
Very friendly
19 septembre 2026
Réponse de Gett by Lyft (UK)
Dear Nicola,
Thank you very much for taking the time to share your feedback. Black Taxi Drivers work to deliver the highest standards of helpful, friendly service.
Busy travel hubs can be so stressful to navigate for passengers, it is great to see the driver supported you and helped your trip go smoothly.
Thanks again for choosing us, and we look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
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