I ordered and paid for a trip £14-93 from South Kensington to St James Place, Brompton Rd Sw3 The driver made a mistake and was taking us to St James place when I noticed he was going the wrong way... Voir plus
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The cab came within minutes of being ordered. The driver was extremely helpful with my husband, who has mobility problems, and uses a Zimmer type frame. Paul ( driver ) helped my husband get into our... Voir plus
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À propos de l'entreprise
À propos de Gett by Lyft (UK)
Écrit par l'entreprise
Hail, track and pay for your taxi from our app. Ride in comfort with thousands of the UK's highest rated and fully licensed taxi drivers.
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
Coordonnées de contact
326 City Road (lower ground), EC1V 2NZ, London, Royaume-Uni
- 0207 397 4300
- customercare.uk@gettuk.com
- gett.com
4,4
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Réponse de Gett by Lyft (UK)
Dear Robert,
Thank you very much for taking the time to leave us a review.
Providing top quality, comfortable, and smooth journeys is always our main objective, so it is fantastic to know we hit the mark for you.
Thanks again for choosing us, and we look forward to driving you again soon.
Regards,
John Mc
Gett - powered by Lyft
Efficient friendly helpful…….
30 août 2026
Réponse de Gett by Lyft (UK)
Dear Customer,
Thank you so much for taking the time to leave us a review!
We are thrilled to hear that your experience was efficient, friendly, and helpful. Providing prompt service with a welcoming attitude is exactly what we strive for on every journey.
Thanks again for choosing us, and we look forward to driving you again soon!
Regards,
John Mc
Gett - powered by Lyft
Arrived within 5 minutes.
Arrived within 5 minutes on a busy day.
Registration and driver info given made pick up easy.
30 août 2026
Réponse de Gett by Lyft (UK)
Dear Iain,
Thank you so much for taking the time to share your feedback. We are delighted to hear that your driver arrived within five minutes, especially on a busy day!
Making pick-ups as seamless as possible is a top priority for us, so it is great to know that having the driver and registration details upfront made finding your ride quick and stress-free.
Thanks again for choosing us, and we look forward to seeing you on your next trip!
Regards,
John Mc
Gett - powered by Lyft
They are quick and friendly and you are…
They are quick and friendly and you are guaranteed someone who has done the knowledge.
30 août 2026
Réponse de Gett by Lyft (UK)
Dear Angela,
Thank you so much for taking the time to share your feedback with us.
We are delighted to hear that you consistently enjoy a quick and friendly service.
Thanks again for choosing us, and we look forward to welcoming you on board for your next journey!
Regards,
John Mc
Gett - powered by Lyft
I have been getting taxis from Gett for…
I have been getting taxis from Gett for many years and in all that time I have only experienced one disagreeable driver. With that one exception, many years ago, I have only had really good, responsible drivers. As I have become older and less able, they have all been kind, helpful and patient.
30 août 2026
Réponse de Gett by Lyft (UK)
Dear Mrs. Connick,
Thank you so much for taking the time to share your review with us. Hearing from a long-standing passenger like you truly means the world to our team.
We are so proud to know that over many years of riding with us, our drivers have consistently provided you with kind, patient, and helpful service. Ensuring our passengers feel fully supported, safe, and cared for, especially as your travel needs evolve, is at the very heart of what we do.
Thank you for your incredible loyalty over the years, and we look forward to continuing to provide you with safe, comfortable journeys for many more to come.
Regards,
John Mc
Gett - powered by Lyft
Réponse de Gett by Lyft (UK)
Dear Josephine,
Thank you so much for taking the time to leave us a review. We are delighted to hear that your cab arrived on time and that you enjoyed a clean, professional ride.
Providing punctual, high quality, and comfortable service is always our main goal, so it is fantastic to know we delivered that for you.
Thanks again for choosing us, and we look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
Driver picked up very early morning…
Driver picked up very early morning trip with short notice, drove safely and got there quickly. Given early morning trip allowed me to snooze on the way there
30 août 2026
Réponse de Gett by Lyft (UK)
Dear Jackie,
Thank you very much for taking the time to share your feedback.
Feeling completely safe and secure on a journey is so important, and it is wonderful to know that peace of mind allowed you to catch a quick power nap on the way. Providing reliable, comfortable, and safe trips at any time of day is always our top priority.
Thank you once again for choosing us, and we look forward to driving you again soon.
Regards,
John Mc
Gett - powered by Lyft
Prompt and pleasant.
22 août 2026
Réponse de Gett by Lyft (UK)
Dear Jonathan,
Thank you very much for taking the time to leave us a review.
Delivering punctual and friendly journeys is always our main goal, so it is great to know we got this right for you.
Thanks again for choosing us, and we look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
Réponse de Gett by Lyft (UK)
Dear Lee,
Thank you very much for taking the time to leave us a review.
Delivering punctual and friendly journeys is always our main goal, so it is great to know we got this right for you.
Thanks again for choosing us, and we look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
Perfect Ending to Our Time in London
Our driver arrived right on time and he was an absolute gem. He got us to Kings Cross quickly and helped direct us since we weren’t sure which way to go. I would highly recommend Gett by Lyft.
29 août 2026
Réponse de Gett by Lyft (UK)
Dear Susan,
Thank you very much for taking the time to share your review.
Navigating a busy station can be stressful, so it is wonderful to know he went the extra mile to guide you in the right direction and ensure a smooth journey. Passing on that kind of helpful, local knowledge is exactly what we pride ourselves on.
Thank you so much for the high recommendation, and we look forward to welcoming you on board again soon.
Regards,
John Mc
Gett - powered by Lyft
Please reset the meter once picked up
I think Gett should remind drivers of two important points:
1. The fare includes 15 minutes of free waiting time, so drivers should be aware of this before charging waiting fees.
2. Drivers should reset the meter once they have picked up a passenger. I have experienced this a couple of times where the driver did not reset the meter, meaning that when I got into the cab, the meter was already showing £5.80.
I am also not sure why customer service would ask whether I had confronted the driver about this. As a passenger, I do not think it should be my responsibility to confront a driver about a fare issue. I am still relying on that driver to take me safely to my destination, and I would not necessarily feel comfortable or safe challenging them during the journey. Customer service should recognise this and understand that passengers may reasonably choose to report the issue through the appropriate customer service channel rather than confront the driver directly.
These issues can be quite frustrating for passengers, and I hope Gett can provide clearer guidance to drivers and take passengers’ safety and concerns into account when handling complaints.
28 août 2026
Avis spontané
Réponse de Gett by Lyft (UK)
**Update**
As we have not yet received a response to our request for further information sent through Trustpilot, I am afraid I am currently unable to look into this for you.
Please do not worry, though. If you would still like me to investigate the issue, I am more than happy to do so whenever you are ready. Once you are able to provide your trip details by completing the Trustpilot request, I will personally look into what happened for you.
I look forward to assisting you whenever it suits you.
Dear TM,
Thank you for bringing these important points to our attention, and please accept our sincere apologies for your experience.
You are completely right: it is never a passenger’s responsibility to confront a driver about fare issues during a journey. Feeling safe and comfortable in the cab is paramount, and our customer service team should always handle these matters on your behalf rather than expecting you to challenge a driver directly. We will be feeding this back to our support team to ensure complaints are handled with better empathy and understanding.
Regarding your points about the meter and waiting time, drivers operate under clear contractual agreements with Gett to follow strict service standards. Failing to reset the meter prior to pick-up or incorrectly applying waiting fees is entirely unacceptable behavior. We need to ensure the drivers involved are reminded of their contractual obligations and that any overcharges are reviewed.
Because Trustpilot reviews are anonymous, we cannot access your account details directly from your post. We have sent a request for further information through the Trustpilot platform, and I would be extremely grateful if you could fill that in. Once we have your trip details, I will personally look into this to ensure it is thoroughly investigated and addressed.
Thank you again for your constructive feedback, as it helps us hold drivers accountable and improve our service for everyone.
Regards,
John Mc
Gett - powered by Lyft
Hassle Free
Perfect for reliable transport around the city. Fares paid, tip set, hassle free.
27 août 2026
Réponse de Gett by Lyft (UK)
Dear Stephen,
Thank you very much for taking the time to share your feedback.
Making your travel as seamless as possible, with upfront fares and hassle-free tipping, is a top priority for us, so it is fantastic to know you enjoyed such a smooth experience.
Thanks again for choosing us, and we look forward to driving you on your next trip.
Regards,
John Mc
Gett - powered by Lyft
Perfect app
Perfect app, never have to worry about a taxi again, especially with my disabled daughter.
27 août 2026
Réponse de Gett by Lyft (UK)
Dear Marion,
Thank you very much for taking the time to leave such a kind review. We are delighted to hear that our app brings you total peace of mind when booking your journeys.
Knowing that we can provide a reliable, stress-free service for both you and your daughter means the absolute world to us. Ensuring accessible travel for all passengers, alongside safe, supportive, and comfortable care, is at the core of everything we do.
Thank you once again for your trust and support, and we look forward to welcoming you both back on board soon.
Regards,
John Mc
Gett - powered by Lyft
Very unreliable
If I could give zero stars, I would have done it.
Completely unreliable!
I have pre-booked taxi a couple of days in advance for important trip to the railway station to get to the airport on time (with some contingency). They accepted my booking and were supposed to let me know 30 minutes before the pick up time, whether the driver had been allocated. When this did not happen, I contacted their service desk via messaging option and asked them for an update, telling them that time is very important to me. They supposedly assigned this ride high priority and after 20 minutes or so I saw the driver coming on time to pick me up. All of a sudden this was cancelled and when I reached their service desk again they confirmed that the driver cancelled and they have no other driver.
But this time I was already late to catch my train - I found another option.
Very frustrating that one cannot trust them despite the booking, and on top of that they cancelled in the last minute.
Avoid!
27 août 2026
Avis spontané
Réponse de Gett by Lyft (UK)
**Update**
As we have not yet received a response to our request for further information sent through Trustpilot, I am afraid I am currently unable to look into this for you.
Please do not worry, though. If you would still like me to investigate the issue, I am more than happy to do so whenever you are ready. Once you are able to provide your trip details by completing the Trustpilot request, I will personally look into what happened for you.
I look forward to assisting you whenever it suits you.
Dear Sonja,
Thank you for bringing this to our attention. Please accept our sincere apologies for the stress and frustration caused by your cancelled booking, especially when you had an important train and flight to catch.
We completely understand how critical reliability is for a journey like yours. While our system actively works to allocate drivers for pre-booked trips, a last-minute driver cancellation is unacceptable and falls far short of the dependable service we aim to provide.
Because reviews on Trustpilot are anonymous, we are currently unable to locate your specific booking details to investigate what went wrong. We have sent a request for further information to you through the Trustpilot platform. If you could please complete that request with your ride details, I will be more than happy to personally look into this situation for you and address it with our operations team.
Thank you for your patience, and we hope to have the opportunity to investigate this for you properly.
Regards,
John Mc
Gett - powered by Lyft
Réponse de Gett by Lyft (UK)
Dear Henry,
Thank you so much for taking the time to share your feedback.
Reliability and comfort are exactly what we aim to deliver on every journey, so it's great to hear both came through for you.
Thanks again for choosing us, and we look forward to welcoming you on board again soon.
Regards,
Daniel G
Gett - powered by Lyft
Réponse de Gett by Lyft (UK)
Dear ssherbourne,
Thank you so much for taking the time to share your feedback.
It's great to hear you found the service so efficient, that's exactly the kind of experience we aim to deliver on every journey.
Thanks again for choosing us, and we look forward to welcoming you on board again soon.
Regards,
Daniel G
Gett - powered by Lyft
Réponse de Gett by Lyft (UK)
Hello,
Thank you so much for taking the time to share your feedback.
It's wonderful to hear you found the service both friendly and fast, striking that balance is exactly what we aim for on every journey.
Thanks again for choosing us, and we look forward to welcoming you on board again soon.
Regards,
Daniel G
Gett - powered by Lyft
Ordered cab and was allocated one…
Ordered cab and was allocated one within 5 mins . Driver was friendly too
23 août 2026
Réponse de Gett by Lyft (UK)
Dear Sue,
Thank you so much for taking the time to share your feedback.
It's great to hear you were allocated a driver so quickly, and that they were friendly throughout your journey. Speed and a pleasant experience go hand in hand for us, so we're really pleased both came together for you this time.
Thanks again for choosing us, and we look forward to welcoming you on board again soon.
Regards,
Daniel G
Gett- powered by Lyft
I have mobility problems and getting…
I have mobility problems and getting into vehicles is difficult. The driver was helpful and very patient with me.
As a matter of fact, all the Gett drivers are the same.
21 août 2026
Réponse de Gett by Lyft (UK)
Dear Jacqueline,
Thank you so much for taking the time to share your feedback.
It means a great deal to hear how helpful and patient your driver was in supporting you. It's also wonderful to know this reflects the standard you've experienced across the board with our drivers, that consistency is exactly what we strive for.
Thanks again for choosing us, and we look forward to welcoming you on board again soon.
Regards,
Daniel G
Gett- powered by Lyft
Taking money off my card and then…
Taking money off my card and then charging me for the fare and having to wait for the initial deduction to come back - not great
24 août 2026
Réponse de Gett by Lyft (UK)
Dear Emma,
Thank you for taking the time to share your feedback, and we're sorry for the confusion this caused.
When a card booking is made, we carry out a pre-authorsation check on the registered card to confirm it's valid, this is usually a small amount, though it can sometimes reflect the estimated cost of the journey. It's important to note this is a temporary hold, not an actual charge, so no money is taken from your account at that point. Once the fare is processed at the end of the journey, the pre-authorisation is voided and should not appear on your card statement.
We understand it can look and feel like a double charge in the moment, and we're sorry this wasn't clearer at the time. We're always looking at ways to make this process more transparent for our passengers.
Thank you again for your feedback, and we hope to offer you a smoother experience in the future.
Regards,
Daniel G - powered by Lyft
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